Warehouse Associate Customer Service

Marcellus Matthews

+1-209-***-**** ********************@*****.*** Stockton, CA 95203

WORK EXPERIENCE

Warehouse Associate, Tracy logistics llc

January 2025 - February 2025

Inside Sales Lead Generator, Ecowater

October 2024 - December 2024

•

I.B.O., T.O.P Marketing

December 2023 - August 2024

• Generated qualified leads through targeted outreach and strategic networking initiatives.

• Analyzed market trends and consumer behavior to inform business strategies and drive growth.

• Acquired in-depth product knowledge to effectively address client queries and enhance sales efforts.

• Presented persuasive sales presentations that highlighted product benefits and drove customer engagement.

• Developed sales territories by identifying potential markets and establishing targeted outreach plans.

• Managed client relationships to ensure satisfaction and foster long-term partnerships. Remote Sales Representative, Premium wireless

February 2024 - June 2024

• Facilitated successful negotiations that resulted in mutually beneficial agreements with clients and stakeholders.

• Crafted effective sales strategies that enhanced market penetration and drove revenue growth.

• Implemented innovative lead generation techniques that expanded the customer base and increased opportunities.

• Demonstrated in-depth product knowledge that empowered the sales team to effectively address customer inquiries.

• Delivered compelling virtual presentations that engaged audiences and reinforced key messaging.

• Strengthened customer relationships through proactive management and personalized communication strategies. Delivery Driver, Southland Parcel Services

September 2019 - February 2021

Met 100 percent of delivery goals • Maintained and documented changes to fleet equipment • Delivered a variety of products, including furniture, flowers, food, construction materials and commercial goods and Products Old Navy Sales Associate, Old Navy

April 2019 - November 2020

Formulated innovative sales strategies that enhanced market penetration and boosted revenue growth. Fostered team collaboration by facilitating open communication and promoting a supportive work environment. Streamlined inventory management processes to reduce waste and optimize stock levels for improved efficiency. Delivered exceptional customer service skills that consistently ensured client satisfaction and loyalty. Implemented effective merchandising techniques that elevated product visibility and increased sales. Dominos Delivery Driver, Domino's

April 2020 - August 2020

• Ensured compliance with food safety regulations and best practices to maintain a hygienic environment.

• Managed cash handling processes with accuracy and integrity to promote financial accountability.

• Implemented time-efficient strategies to streamline operations and enhance productivity.

• Navigated routes effectively to ensure timely deliveries and optimize travel efficiency.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

• Coordinated order management tasks to guarantee accurate processing and timely fulfillment. Retail Sales Associate, Under Armour, Inc

November 2018 - November 2019

• Formulated innovative sales strategies that enhanced market penetration and boosted revenue growth.

• Fostered team collaboration by facilitating open communication and promoting a supportive work environment.

• Streamlined inventory management processes to reduce waste and optimize stock levels for improved efficiency.

• Delivered exceptional customer service skills that consistently ensured client satisfaction and loyalty.

• Implemented effective merchandising techniques that elevated product visibility and increased sales. Sales Associate, infinity energy

October 2017 - August 2018

1. Greet costumer 2. Replenish stock 3. Conduct online orders for customers 4. Handle cash at register 5. Provided professional and courteous service at all times. • Assessed customer needs and responded to questions. • Cleaned and straightened work area. • Issued receipts for purchases and gifts. • Organized register supplies. Bagged merchandise by following standard procedures. Llumetec Psg Associate, Green Energy

November 2017 - January 2018

• Analyzed complex data sets to extract actionable insights and inform strategic decisions.

• Provided technical support to clients by troubleshooting issues and ensuring optimal system performance.

• Managed multiple projects simultaneously, ensuring timely completion and adherence to project goals.

• Engineered solar energy systems by designing and implementing efficient energy solutions for diverse applications.

• Facilitated effective client communication to build strong relationships and enhance service satisfaction.

• Ensured regulatory compliance by meticulously reviewing processes and implementing necessary adjustments. Warehouse Worker, Restoration Hardware

August 2017 - October 2017

Documented all customer inquiries and comments thoroughly and quickly. Placed special merchandise orders for customers. Responded to all customer inquiries thoroughly and professionally. Warehouse Associate, Amazon

October 2016 - December 2016

• Implemented rigorous quality control measures to ensure product compliance with industry standards.

• Executed safe and efficient package handling procedures to minimize damage and ensure timely delivery.

• Coordinated order fulfillment processes to enhance accuracy and improve customer satisfaction.

• Operated forklifts proficiently to move materials and products safely within the warehouse environment.

• Managed shipping logistics to optimize delivery routes and reduce transit times.

• Maintained accurate inventory management systems to track stock levels and streamline supply chain operations. Sales Associate, Walmart

September 2015 - November 2015

• Retrieved alternate items and sizes on request. • Listened to customer needs and preferences to provide accurate advice. • Worked flexible schedule to accommodate changing customer levels. • Organized items in visually appealing manner. Location Tulsa Oklahoma

Delivery Driver/Warehouse, Macy's Discount Furniture December 2012 - May 2015

• Enhanced time management skills by prioritizing tasks effectively to meet deadlines in a fast-paced environment.

• Delivered exceptional customer service by addressing client inquiries and resolving issues promptly and professionally.

• Implemented rigorous safety protocols to ensure a secure working environment and minimize workplace accidents.

• Streamlined route optimization strategies to improve delivery efficiency and reduce transit times.

• Utilized advanced loading techniques to maximize cargo space and ensure safe transportation of goods.

• Oversaw inventory management processes to maintain accurate stock levels and facilitate timely restocking. EDUCATION

Merrill f. west

2009-2013

High School Diploma, general

SKILLS

Autocad, Baling, Building Materials, Canvassing, CDL, Cpr, Customer Service, First Aid Certified, Fitness Instructing, Forklift Certification, Low Voltage Electrician, Microsoft Excel, Order Picking, OSHA Standards, Pallet Jack Driver, Quality Assurance, Quality Assurance Testing

CERTIFICATION AND LICENSES

California Driver's License

CDL Class C

Dominar Español

Dot

Drivers License

Electrical Low Voltage System Distribution Design

Maths Bridging

Mortgage Loan Processor

OSHA Safety Training: Conducting Safety Meetings

OSHA: Mastering Workplace Safety Training

Powered industrial Trucks (P.I.T)

Professional Security Officer/Security Guard

Emergency Life Support First Aid Training"

Life Purpose Life Coach

Fitness Training 2025

Quality assurance 2025

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