Digital Specialist
Resume:
****************@*****.***
About Me
Highly motivated and compassionate professional with a diverse background in many different areas of IT, including – Help Desk, Quality Assurance, Mobile App Maintenance, Audio/Video, and more. After working in different IT roles for the past few years, I am seeking to transition back into a help desk role. I enjoy the day-to-day challenges and growth that come with troubleshooting, along with the opportunity to help others. Culture and communication are the most important things that I look for in a company!
Oklahoma City, OK 73106
Experience MidFirst Bank September 2023 = Present Digital Specialist
Assisted in the planning, implementation, and maintenance of a mass-customer migration when the bank updated their mobile application
User administration for many bank-related tools including FIS Customer Service Tool, Engagware Appointment Scheduling, and FIS Digital Administration Tool
Documented several mobile flows for testing and documentation purposes using Figma software
Assisted in the creation of, testing, and resolution of tickets created in JIRA
PAYCOM February 2022-January 2023 Software Quality Analyst
Manual testing of software bugs, new developments, and maintenance issues
Engineering test cases for documentation of said testing
Investigating tickets submitted by end users
Manual Regression Testing
COOPER HASSELL
IT Professional
Automated Regression Testing - building scripts to automate existing regression tests
Working closely with developers, install deployment teams, product management, other QA testers and all leadership within listed groups
AMERICAN FIDELITY ASSURANCE February 2020 - September 2021 IT Operations Technician
Answering helpdesk tickets, chats, and/or calls relating to any problems with company hardware and software in a timely manner through ServiceNow Creating new Knowledge articles to help internal employees learn solutions to problems they could face
Working in a walk-up service center for customers whose problems require a face-to-face interaction
Education Wichita State University Aug 2014-Dec 2018
BBA Degree in Management Information Systems
Took multiple classes in different coding languages, including: SQL, C#, Python, HTML, CSS, VB.NET, and JavaScript
Held an internship with WSU's IT department throughout my senior year - helped develop the school's official webpages and manage Access Management department
Contact this candidate