Community Association Manager

Mr. Terry B. Jones, CAM

773-***-**** ***********@*****.***

PROFILE EXPERIENCE: Community Association Manager who has improved properties, maintained financial stability, and built strong resident relations for 10+ years. LEADERSHIP: Team builder who works with Boards, residents, employees, and vendors to be proactive in resolving maintenance/repair issues. QUALIFICATIONS • Board Relations • Budget Control • Property Inspection

• Staff Supervision • Capital Projects • Vendor Management

• Service Excellence • Presentation Skills • Project Management LICENSES • Community Association Manager, CAM (active since 2019)

• Illinois Licensed Real Estate Broker (2016-Present) EXPERIENCE FORTH GROUP REALTY SERVICES Chicago, IL 2023-Present COMMUNITY ASSOCIATION MANAGER

Manage operations and owner/tenant relations at 2 buildings with 390 units

(300 co-op, 90 condo). Supervise staff that included an Assistant Manager, 2 Building Engineers, 5 Maintenance Workers, and 5 Front Desk Staff (some union employees). Interview, hire, and train new employees. Conduct annual performance reviews and determine/recommend salary increases. Attend Board of Directors meetings to report on projects, review budgets, and obtain approval for actions. Partner with the Board in developing annual/capital budgets. Write RFP and review bids for capital projects. Monitor capital improvement projects, track budgets, and make reports to the Board. Conduct weekly inspections to identify any maintenance, repair, or safety issues. Ensure compliance with the Illinois Condo Act and the Illinois Common Interest Community Association Act. Build and maintain good relationships with owners/tenants, quickly responding to any service request or question.

• Planned and managed capital projects as large as $1.5M. COMMUNITY SPECIALISTS MANAGEMENT SERVICES

Chicago, IL 2022-2023

COMMUNITY ASSOCIATION MANAGER

Oversaw operations of a 176-unit condo high-rise with two commercial spaces. Reported to the Board on budget control, operations, and capital projects. Tracked aging and made collections when needed. Conducted regular property inspections, and responded quickly to requests for service. Prepared RFP for vendors, made recommendations to the Board, and monitored contractors during projects. Ensured compliance with state compliance guidelines. Supervised a team of 10 employees. Interviewed and hired new employees.

• Managed the transition to non-union employees, researching options, making recommendations to the Board, and onboarding new employees.

• Upgraded access control by making key fobs harder to copy.

• Demonstrated expertise with the company’s accounting software. ACM COMMUNITY MANAGEMENT SERVICES Chicago, IL 2020-2022 COMMUNITY ASSOCIATION MANAGER

Managed a portfolio with as many as 12 properties (condominium, townhouse, and homeowner associations). Led presentations to the Board of Directors at each property, developing meeting agendas and providing management reports. Worked cross-functionally with corporate teams to address issues with continued

Mr. Terry B. Jones, CAM, Page Two

building operations, accounting, and resident service issues. Coordinated repair and maintenance projects with vendors.

• Facilitated a loan for $2.5M, and managed a capital project to replace a roof and siding, inspecting work of contractors for quality control.

• Coordinated the conversion of a homeowner’s association with 144 units.

• Improved the quality and value of properties by conducting regular inspections and increasing standards for maintenance.

• Demonstrated managerial and organizational skills needed to set goals and manage remote operations across 12 properties.

THE HABITAT COMPANY Chicago, IL 2016-2020

ASSISTANT COMMUNITY ASSOCIATION MANAGER

Supported the CAM in managing a condo building in downtown Chicago with 956 units. Coordinated move in and move out logistics. Managed leasing and renewals for rental properties. Performed financial reporting for accounts payable, including aging collections, and assessments for commercial units. Provided owners with documents needed to sell properties. Supervised a large team which included a building engineer, maintenance staff, and security team

• Developed the leadership skills needed to maintain building operations, manage Board relations, and supervise staff.

• Oversaw a $50K capital project to make the garage self-parking.

• Improved lease and insurance renewal by creating a spreadsheet to track dates and following up in a proactive manner.

EDUCATION UNIVERSITY OF PHOENIX Chicago, IL

BS, Business Management (GPA: 3.9/4.0)

TECHNICAL

SKILLS Accounting: Yardi Voyager Accounting Software, MRI Accounting Software, CINC Accounting Software, Buildium Accounting Software, QuickBooks; MS Office: Excel, PowerPoint, Word, OneNote, Outlook; Google Suite: Docs, Sheets, Drive; other software: Homewise Docs, Building Automation Systems

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