Customer Service Health Insurance

China Carter

**** ****** *** *** ***, Cleveland, Ohio 44103

Phone: 216-***-**** Email: ***************@*****.***

Skills and Abilities

Excellent computer skills, knowledge of Microsoft Office suites

Sensitive to customer needs

Flexible motivated worker who is comfortable working independently or on a team

Professional Experience

S&P Data Cleveland, OH

Customer service phone representative, October 2021-March 2025

Made sales in extended service plans for Domestic & General

Assisted customers in registering new appliances

Assisted customers in setting up repair service

Helped customers straighten out billing information

Helped guide customers on self-service website

Gave accurate and thorough explanations for customers’ accounts

Helped retain customers that wanted to cancel

Gave explanations to customers in regard to their coverage terms and conditions

Back Office Agent, September 2022-February 2023

Handling Cases regarding Customer Complaints

Checking part orders

Repair Updates

Confirming Appliance Reparability

Ordering appliances and arranging delivery

Handling supervisory calls

Inputting detailed information for upper management review

Help develop email templates for various customer needs

Outbound Dialing Agent, May 2023-March 2024

Called Customers to update billing information in order to reactivate plans

Reassured Customers that if they did not want to continue, would not be further billed

Offered warranty coverages for additional appliances to customers

Calling customers to confirm warranty coverage and offer opportunity to continue coverage

DialAmerica Cleveland, OH

Phone sales operator, February 2020-October 2021

State licensed health insurance agent, April 2018-October 2021

Gained certification to sell health insurance through Elderplan

Assisted Providers in finance, billing, what codes are covered, and confirming network eligibility

Made sales in health insurance

Assisted members in selecting insurance plans

Assisted various members in other insurance related activities

S&P Data Cleveland, OH

Customer service phone representative, August 2019-January 2020

Made sales in cellular phones and accessories

Assisted customers in cell phone plan decisions and order support

Helped customers calculate future bill estimates

Helped guide customers on self-service website

Gave accurate and thorough explanations for customers’ accounts

Helped retain customers that wanted to cancel

Gave explanations to customers that wanted to move cell phone service

DialAmerica Cleveland, OH

Phone sales operator, September 2017-June 2019

Made sales in debt protection

Advised customers on energy decisions

Further re-established business connections

State licensed health insurance agent, April 2018-current

Gained certification to sell health insurance through Blue Cross Blue Shield MN

Gained licensing to sell health insurance in MN through DialAmerica and BCBSMN

Made sales in health insurance

Assisted members in selecting insurance plans

Assisted various members in other insurance related activities

DialAmerica Cleveland, OH

Phone sales operator, May-September 2016

Helped raise funds through magazine sales

Worked to raise awareness of various nonprofits

Made sales through established customers

Maintained a working knowledge of popular magazine titles

Mazel Company (Minute Men Staffing Services) Cleveland, OH

Shipping Worker, March – May 2015

Unpacked shipments of stationary and gift items

Relabeled items and packed them for new shipments

Cleaned work area

Walmart (Adecco Staffing Agency) Cleveland, OH

Renovation worker and Stock Clerk, September – October 2014

Rearranged and straightened store displays and installed new ones

Assisted customers to locate products

Unloaded shipment trucks, scanned items and restocked shelves

Cleaned and maintained various store areas

Coldwater Creek, Dots and other stores (Labor Ready Employment Agency) Cleveland, OH

Sign Holder, March-June 2014

Carried signs and notices to bring attention to stores

Progressive Field (Minute Men Staffing Services) Cleveland, OH

Maintenance Worker, April-October 2013

Maintained grounds and disposed of trash

Assisted patrons to locate areas or items in the facility

Cleaned spills in concession areas and sanitized bathrooms

Walmart Cleveland, OH

Dry Stock Clerk, June-August 2012

Checked pricing and location of items for customers

Assisted with store maintenance and safety of staff and customers

Sorted abandoned carts and replaced merchandise

Organized and restocked store displays

U.S. Census Bureau Cleveland, OH

Nonresponse Follow-up (NRFU) Interviewer, April 2010-August 2010

Called and visited individuals to verify information on census forms

Entered data and filed information

Worked in a team and mapped locations of individual residences

Was able to work independently and unsupervised

Multicare Home Health Services Euclid, OH

Home Health Aide, January 2004 – August 2009

Assisted clients with laundry, cleaning and personal care tasks

Accompanied clients to medical appointments and to complete errands

Aided with preparation and/or feeding of meals

Education

DialAmerica Middleburg Hts., OH

Training and Certificate in Health Insurance Spring 2018

State Licensed Health Insurance Agent

Vocational Guidance Services Cleveland, OH

Training and Certificate in Customer Service Representative Jan-March 2017

Urban League of Greater Cleveland Cleveland, Oh

Training in typing and various Microsoft Office programs Fall 2001

American Red Cross Cleveland, Oh

State Tested Nurse’s Assistant (STNA) Spring 2003

Cuyahoga Community College Cleveland, OH

Studies in Graphic Design and Illustration 2010-2012

Contact this candidate