Customer Service Front Desk
Resume:
Kenner, LA *****
**************@*****.***
EDUCATION
Bachelor of Science
Business Administration
University Of Alaska, Anchorage,
AK
December 1995
Terrebonne High School
Terrebonne High School, Houma,
LA
June 1989
PROFESSIONAL SUMMARY
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences, and smooth operations in fast-paced environments. I have several programs I worked in: Nightware, RoomMaster, OnQue, and OPERA.
SKILLS
WORK EXPERIENCE
LEASING AGENT
Bsfg Metairie, LA February 2024 - November 2024 CYNTHIA WERTHER
• Computer skills
• Succession planning
• Hotel experience
• Multi-line phone systems
• Retail management
• Computer operation
• Cashiering
• Customer service
• Employee Orientation
• Night audit
• Maintenance management
• OPERA
• Hotel management
• Inventory control
• Sales
• Leadership
• Quality control
• Financial report writing
• Customer relationship mgmt
• Clerical experience
• Hospitality management
• POS
• Operating systems
• Purchasing
• Office manager experience
• Accounts receivable (8 years)
• Communication skills
• Guest Services
• Customer support
• Time management
• Budgeting
• Accounts payable (8years)
• Supervising experience
• Team management
• Front desk
• Guest services
• OnQue
• Cash handling
• Phone etiquette
• Cash register
• Direct sales
• Financial reporting
• Marketing strategies
• Resolved tenant complaints promptly and professionally.
• Maintained a professional attitude when dealing with difficult situations CW
ASST. MANAGER
LATTER & BLUM Companies Houma, LA April 2018 - August 2021 ASST. MANAGER-TEMP
The Landing Houma, LA April 2019 - December 2020 FRONT DESK CLERK/NIGHT AUDITOR
Homewood Suites by Hilton Houma, LA April 2019 - August 2020 GUEST SERVICES/NIGHT AUDITOR
Plantation Inn Houma, LA July 2012 - January 2020 PROPERTY MANAGER/LEASING CONSULTANT
Latter & Blum Property Management New Orleans, LA November 2017 - or customers.
• Processed applications by conducting background checks and verifying references.
• Participated in community events related to leasing activities or tenant relations.
• Recommended clarifications and changes in program policies to director of property management.
• Prepared monthly financial reports for management review.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Checked rental eligibility by following company's verification process.
• Lease apartment
• Collect rent
• File evictions
• Section 8 tax credit
• Maintain reports through yardi
• Supervised daily operations including scheduling shifts, assigning duties.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Rent out leases for apartment show our model apartment leases and renew leases collect rent
• Oversaw daily operations, maintaining efficiency and quality standards.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Check in and out guess night auditor make reservations
• Customer service
• Provided information regarding hotel amenities, services, and local attractions.
• Facilitated successful front desk operations for high-volume hotel.
• Guest services night auditor check in and out of guest
• Prn when i was traveling
January 2019
FRONT DESK SUPERVISOR/MANAGER ON DUTY
Holiday Inn Express and Suites Bethany, OK January 2018 - May 2018 PROPERTY MANAGER
Colonial Village Apartments Houma, LA April 2004 - November 2010 PERSONAL INFORMATION
• Lease out apartments collect rent daily Marketing show prospects ready apartment make work orders
• Oversee the property
• Section 8 and Tax Credit
• Supervise front Desk operations
• Check in and out guest
• Maintain housekeeping
• Oversee property while Manager off
• SECTION 8
• Property Management oversees the leasing agent and Maintenance followup on make readies
• File evictions collect and make rent deposits view files for new prospects daily paperwork
• Marketing
• Willing To Relocate: Anywhere
• Authorized To Work: US for any employer
Contact this candidate