Data Entry Service Representative
Resume:
LISA FOWLER
Portland, ME *****
***********@*****.***
Well-organized, highly motivated, Patient Service Representative adept at smoothly answering patients' questions and directing inquiries. Seek opportunity to expand my professional knowledge and experience in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs. Customer Relations
Data Entry
Excel
Filing
Inventory
Retail Management
Customer Service
Key Holder
Fast Food
Schedule Management
Management
Assistant Manager Experience
Administrative Experience
Cash Handling
Inventory Control
Supervising Experience
Store Management Experience
Interviewing
Office Management
Payroll
Sales
Profit & Loss
Operations Management
Merchandising
Event Planning
Microsoft Outlook
Medical Scheduling
Hospital Experience
Insurance Verification
Medical Office Experience
Medical Records
HIPAA
Medical Billing
Clerical Experience
Medical Terminology
EMR Systems
CPT Coding
Office experience
Communication skills
Computer skills
Organizational skills
Proficient in Microsoft Word
Employee Training & Development
Proficient in Microsoft Excel
Staff Motivation
Creating Letters and Memos
Problem Solving Skills
Time Management
Understanding of Spreadsheets
Filing and Data Entry
Payroll Management
Team Building
Child development
Activity planning
Cleaning procedures
Conflict resolution
CPS guidelines awareness
Playful with children
Parent communication
Dependability and reliability
07/2023 to 01/2025
SUNSHINE DAYCARE CENTER
Portland, ME
Childcare Assistant
Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Maintained organized and clean classroom and play areas. Instructed children in health and personal habits involving eating, resting and hygiene habits. Supervised naptime routines and ensured proper sleep habits were maintained. Provided safe, nurturing and stimulating environment for children. Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play. Dressed children and changed diapers.
Maintained neat environment by organizing toy bins and bookshelves. Supported children with special needs, adapting activities to meet diverse requirements. SUMMARY
SKILLS
EXPERIENCE
Performed light housekeeping duties such as tidying up toys after playtime is over. Coordinated outdoor activities that encouraged physical activity and awareness of nature. Maintained a clean, organized classroom environment conducive to learning. Encouraged self-expression through various art forms such as music, painting, drawing. Read stories and led educational games to stimulate interest in learning. 11/2022 to 06/2023
MAINE EYE
Portland, US
Surgical Scheduler
Was responsible for scheduling LASIK, cataract, and other various eye surgeries for multiple doctors in a fast paced, high volume facility
Worked with operating facilities to schedule procedures on behalf of surgeons. Managed patient check-in and check-out procedures and processed payments. Located scheduling barriers and implemented appropriate solutions. Organized patient records to ensure accuracy of information in the system. Checked patient insurance and collected pre-authorizations from providers. Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Greeted patients, determined purpose of visit and directed to appropriate staff. Communicated with patients and family members to provide updates on scheduled dates and times of operations. Provided guidance to new employees on proper protocol related to scheduling surgeries. Scheduled and confirmed patient appointments and consultations. Verified insurance eligibility and coverage prior to surgery. Provided assistance with post-operative follow up visits when needed. Scheduled follow-up appointments as designated by physician. Ensured that all necessary documentation was completed accurately prior to surgery date. 06/2020 to 11/2022
NORTHERN LIGHT MERCY HOSPITAL
Portland, US
Patient Service Representative
Answer incoming calls, greet and check in patients, check out patients, schedule appointments, direct calls appropriately, label all incoming faxes and direct them appropriately, build new patient referrals, apply for insurance authorizations, verify active insurance, perform clerical duties in office such as faxing, copying, scanning, filing, etc
Managed patient check-in process, ensuring accurate data entry of personal and insurance information. Communicated financial obligations to patients and collected fees at time of service. Maintained a clean and organized reception area.
Scanned completed forms, identification and insurance cards, maintaining patient documents folder. Assembled registration paperwork and placed identification bands on patient. Scheduled patient appointments and procedures.
Processed patient responsibility estimate determined by insurance at pre-registration. Handled high volume of incoming calls, providing exceptional customer service to patients and families. Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors. Inputted patient demographic data into electronic health record system. 01/2020 to 05/2020
KNAUGHTY HAIR SALON
Portland, US
Receptionist
Answered phones, greeted all clients, processed all payments, scheduled appointments for all 5 stylists, reconciled sales each day, light cleaning duties, etc 03/2019 to 11/2019
PRESENCE OF MIND WELLNESS CENTER
Saco, US
Office Manager
Greeted all clients, answered phones, scheduled all appointments for multiple practitioners, processed all payments, ordered all office supplies, kept electronic and paper records of clients signed release forms, made photocopies etc
07/2005 to 10/2019
CIRCLE K
Assistant Manager
I directly work along side manager to make sure the store runs efficiently and productively I help coach employees to do their best and to provide the best experience possible to each and every customer HIGH SCHOOL DIPLOMA
PORTLAND HIGH SCHOOL, Portland, ME
Schedule Management
Proficient in Microsoft Word
Employee Training & Development
Proficient in Microsoft Excel
Staff Motivation
Creating Letters and Memos
Problem Solving Skills
Inventory Control
Time Management
Understanding of Spreadsheets
Customer Relations
Filing and Data Entry
Payroll Management
Team Building
Authorized To Work: US for any employer
EDUCATION AND TRAINING
ADDITIONAL INFORMATION - SKILLS SUMMARY
PERSONAL INFORMATION
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