Technical Support Call Center
Resume:
ZARECIA GREEN
***********@*****.***
PROFESSIONAL SUMMARY
Dynamic and results-oriented professional with a proven track record at AT&T, specializing in customer service and technical support. Excelled in problem-solving and efficient order processing, enhancing customer satisfaction and loyalty.
SKILLS
●PowerPoint
●Publisher
●Excel
●Word
● Medical Billing and Coding
●HIPAA Certification
●Inventory
●48 words
●Filing
●Data Entry
●Safety Regulation
●Call center/Remote
●Technical Support
●Appointment Scheduling
●Claims
●Medisof
●Time Management
●Order Processing
●Payment Processing
Multitasking
●
EDUCATION
Dec 2015 - ASSOCIATE DEGREE
BUSINESS OFFICE ADMINISTRATION
United Education Institute
EXPERIENCE
Remote - Personal Asst
Lambert
August 2024- Current
•prioritize tasks, meet deadlines, and balance multiple responsibilities
•write reports and emails, and to communicate clearly and precisely both verbally and in writing
•interact with a variety of people, including clients and other personnel
Stock
Ross Dress For Less
December 2023 - July 2024
•Receiving unloading and storing deliveries
•Stocking placing products on shelves and in storage
•Organizing labeling products and ensuring they are in the right place
REMOTE- CSR - Loyalty
AT&T
May 2022 - Oct 2023
•Handled customer complaints and inquiries in a courteous and efficient manner.
•Demonstrated excellent communication skills, both verbal and written, in order
to effectively interact with customers.
•Processed orders, returns, and exchanges, applying knowledge to bills details.
•Greeted customers by name and displayed respectful attitude, helping develop rapport with customers, building lasting relationships.
REMOTE - TECH REP
CGS
Jan 2021 - Jan 2022
•Applying knowledge of information systems products and services to assist customers on cellular phone technical matters, multitask between systems and use various application
•Successfully managed multiple projects simultaneously while maintaining high standards of performance.
•Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues.
•Utilized problem-solving skills to identify solutions for difficult customer issues.
REMOTE - CSR
Dynata, US
Oct 2020 - Nov 2020
•Complete questionnaire task ensuring customers have all understand, information and assistance they need
•Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
•Met performance goals and call center metrics in a fast-paced performance setting.
CALL CENTER - Supervisor Asst
JCPenney
Oct 2018 - Mar 2020
•Provide ongoing training and support, overseeing daily team activities
•Handle escalated issue, ensure agents were working within company policies
•Measured call performance, call waiting and interruptions
CALL CENTER - CSR
Toys R Us
Nov 2016 - Nov 2018
●Processed orders, returns, exchanges and tracking
●Handled customer complaints and inquiries in a courteous and efficient manner
●Inventory management conducting stock counts and updating inventory record
FRONT DESK RECEPTIONIST
The Club of Entrepreneurs
Oct 2015 - Jun 2016
•Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
•Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
•Performed data entry and administrative duties such as filing, scanning documents, updating databases.
•Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
FRONT END ASSOCIATE
Wal-Mart
Aug 2014 - Dec 2014
•Greeted customers warmly and provided exceptional service throughout the shopping experience.
•Assisted customers in locating merchandise, answering questions, and resolving concerns efficiently.
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