Talent Acquisition Customer Service

Alaina Leland

*************@*****.*** 202-***-****

Washington, DC

PROFESSIONAL SUMMARY

Dynamic and customer-focused professional with over 13 years of diverse experience in customer service, retail management, and talent acquisition. Adept at managing front office operations, handling administrative tasks, and delivering exceptional guest experiences. Skilled in team leadership, problem solving, and creating a welcoming atmosphere for clients and staff.

WORK EXPERIENCE

Grocery Associate at Amazon Fresh, LLC, Bethesda, MD 01/2022 – Present

•Efficiently handle customer transactions, including itemizing purchases and processing payments, ensuring accuracy and prompt service

•Stock and organize merchandise, maintaining a well-presented shopping environment

•Provide knowledgeable assistance to customers, addressing inquiries and offering product recommendations to enhance their shopping experience

•Conduct inventory checks to identify and replenish stock as needed, ensuring product availability and satisfaction

Assistant Instructor at Coyaba Dance Theater, Washington, DC 02/2011 – Present

•Collaborate closely with choreographers to perfect and adapt dance routines, demonstrating creativity and attention to detail

•Teach and mentor dance students, fostering a supportive and educational environment

•Maintain high levels of physical fitness and technical proficiency, contributing to the overcall success of performances and projects

Talent Acquisition Specialist at Connekt Worldwide, Washington, DC 06/2019 – 01/2020

• Managed recruitment processes, including identifying staffing needs, interviewing candidates, and selecting the best-fit applicants

•Conducted new employee orientations to ensure smooth onboarding and integration into the company culture

•Provided comprehensive information about job roles, policies, and benefits, enhancing transparency and employee satisfaction

Key Holder at Rugged Wearhouse, Washington, DC 11/2016 – 11/2018

• Opened and closed the store, handled cash management, and ensured secure handling of deposits

• Provided exceptional customer service, greeted customers, and assisted with their shopping needs

• Oversaw store operations during shifts, maintaining an organized and efficient work environment

Stock Clerk (Overnight) at Dollar Tree, Inc. 11/2015 – 01/2017

• Executed early-morning stock replenishment, including unloading deliveries and organizing merchandise on shelves

• Operated cash register, processed transactions, and assisted customers with locating items

• Maintained cleanliness and orderliness in the store, adhering to safety and operational standards

KEY SKILLS

•Front Office Management

•Customer Service Excellence

•Team Leadership and Supervision

•Administrative and Clerical Support

•Inventory Management

•Cash Handling and Financial Transaction

•Problem-Solving, Conflict Resolution, and Effective Communication

Contact this candidate