Customer Service Representative
Resume:
SANDRA INKOOM
Phone: +233-********* Address: Atasemanso – Kumasi Email: ***************@*****.*** Nationality: Ghanaian Gender: Female Date of Birth: October 20, 1997
CAREER OBJECTIVE
Proactive, goal-oriented, and creative professional seeking to apply skills and expertise in a dynamic environment. Focused on continuous growth and improvement, with a strong focus on achieving excellence and contributing to both personal and organizational success.
WORK EXPERIENCE
PERSONAL PROJECT September 2022 - Present
FOOD DEPARTMENT GHANA, ONLINE STORE Kumasi Santasi, Ashanti Region, Ghana
Roles:
Design and implement engaging social media campaigns by creating visually appealing content, including photos and videos, to showcase cake designs and flavors, attracting new customers and driving sales.
Provide exceptional service by promptly addressing customer inquiries, resolving issues, and offering personalized cake suggestions.
Continuously experiment with new recipes and techniques to expand offerings and stay competitive.
CASUAL STAFF September 2021 - Present
SHARFRED COMPANY LIMITED Adum Kumasi Ashanti Region, Ghana
Roles as an Executive Assistant:
Manage and coordinate the executive calendar, ensuring efficient scheduling and prioritization of tasks.
Arrange travel plans, including booking accommodations and transportation, to support business needs.
Assist with meeting preparations by organizing agendas, materials, and logistical arrangements.
Oversee business operations, ensuring smooth workflow and addressing any arising challenges.
Organize and maintain documents and reports for seamless accessibility and reference.
Respond promptly to phone calls and emails, maintaining professional communication.
CASUAL STAFF February 2022 – March 2022
VESTROGROUP LIMITED West Legon, Greater Accra Region, Ghana
Roles as a Front Desk Receptionist:
Welcome guests warmly, ensuring a positive and professional first impression.
Coordinate office activities to maintain an organized and efficient work environment.
Answer phone calls promptly, providing accurate information and directing inquiries appropriately.
Manage the receipt and delivery of incoming messages and packages, ensuring timely distribution.
NATIONAL SERVICE September 2020 – August 2021
KUMASI METROPOLITAN ASSEMBLY Kumasi, Ashanti Region, Ghana
Roles:
Supervise and ensure the accurate and timely collection of revenue, completing all related operational tasks efficiently.
Perform additional duties and responsibilities as assigned by the superior officer, demonstrating flexibility and adaptability.
Consistently deliver high-quality work while meeting tight deadlines, showcasing strong time management and organizational skills.
Record and update revenue data with precision, maintaining accurate financial records.
EDUCATION
Bachelor of Science, Computer Science September 2016 – June 2020
Kwame Nkrumah University of Science and Technology Kumasi Ashanti Region, Ghana
Course Major: Programming Course Focus: Web Development
West African Senior Secondary Certificate Examination October 2013 – May 2016
Kumasi Wesley Girls Senior High School Kumasi, Ashanti Region, Ghana
General Science
Course Electives: Elective Mathematics, Chemistry, Biology and Physics
Bachelor of Arts, Political Studies September 2015 – July 2019
Kwame Nkrumah University of Science and Technology Kumasi Ashanti Region, Ghana
West African Senior Secondary Certificate Examination October 2012– May 2015
Wesley Girls’ High School Cape Coast, Central Region, Ghana
SKILLS AND ABILITIES
Proficient in computer programming languages and software, including HTML, JavaScript, CSS, and C++.
Experienced in Microsoft Office Suite: Excel for data management, Word for documentation, PowerPoint for presentations, and Outlook for effective communication.
Quick learner with the ability to adapt to new tools and processes, working effectively with minimal supervision.
Results-driven and proactive in addressing challenges, with a focus on achieving team objectives and goals.
Exceptional customer service management skills, ensuring client satisfaction and building positive relationships.
Strong organizational skills with the ability to plan, multitask, and solve problems efficiently.
Excellent written and verbal communication abilities, tailored to diverse audiences.
ACHIEVEMENTS
KNUST Computer Science Departmental Secretary – 2018 - 2019
LANGUAGES
Proficient in English Language and Ghanaian Language (Twi) both spoken and written
REFERENCES
Mr. Amos Sowah
Senior Accountant, Kumasi Metropolitan Assembly
Mr. Fredrick Acheampong
Chief Executive Officer, Sharfred Company Limited
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