Customer Service Account Manager
Resume:
George Sheldon
Management Professional
Folcroft, PA 19032
*********@***.***
Experienced Warehouse Management Professional. Account Management, Logistics, Transportation & Storage Solutions Specialists.
Work Experience
National Account Manager
PA Transportca – PA Logistics LLC
USA Remote
November 2022 to Present
• Provide solutions for Transportation, Distribution Warehousing partners, 3PL. Build relationships & close gaps in service needs foster relationships by building trust, 3PL solutions, storage & cost savings.
• Analyze data to understand industry trends and recommend options to improve current service needs.
• Stay connected with decision makers to ensure service operations are cost effective and dependable.
• Consult with internal team to resolve issues relating to customer concerns and requests for service changes and ETA’s. DC Operations Manager
Azteca Milling L.P. Edison NJ
June 2019 to November 2022
• Complete oversight multi-unit facility 500K Sq. Ft. Distributing corn flour throughout the NE corridor of the US.
• Maintain relationships with customers, drivers, external sites, vendors, property manager, local rail yard service team.
• Manage union and nonunion staff to complete job duties. Follow the CBA to enforce safety and disciplinary actions.
• Participate in planning annual budget with Director of Distribution for location. Successfully executing P&L within budget annually. Encompassing property lease, payroll, facilities maintenance & inventory.
• Ensure invoicing for facility is processed promptly using ERP, Ariba, WMS [SAP G+] to manage inventory, shipping – receiving, pay & complete vendor invoices, keep - compile reports.
• Coordinate production by forecasting needs four-to six-weeks out via confirmed order rates to ensure OTD with plants.
• High volume DC offloading 60+ railcars & 100+ OTR and Intermodal shipments 300 – 350 outbounds monthly.
• Adhere to all regulations relating to governmental and Local rules and regulations for operations & safety.
• Increased 95% over planned sales forecast from old locations performance by properly enforcing AMLP SOP’s
• Top 3 Distribution Center, within the company for sales and volume managed within the US. Top 3 Distro within company in US for sales $1.25 Mil weekly.
• Ensure Material handling equipment is serviced & breakdowns (Lifts – Pallet Invertors. Wrapping Machines) November 22,2024
Warehouse Manager
High Grade Beverage
Monmouth Junction, NJ
March 2018 to May 2019
• Manage union workforce to pick orders for a national distributor of Anheuser Bush & Soft Drinks.
• Delegate work to warehouse associates & jockey to ensure truck dispatch times are ready.
• Oversight of Quality Control team to ensure order accuracy, & quality pallets built to load & ride safely.
• Lead initiatives to ensure safety measures are being followed with meetings, coaching and training.
• Investigate operational errors to figure out the cause, recommend corrective actions when needed.
• Conducts disciplinary actions within the guidelines of the collective bargaining agreement.
• Oversee Receiving, warehousing, storage, and maintenance operations on the PM Shift.
• Maintain inventory accuracy, via cycle counts, low SKU Inventory physical counts & damages captures.
• Prepare, compile, and send reports on nightly work activities to Senior management daily.
• Oversee reporting of truck fleet, material handling equipment PM’s and repair issues. Lockout tagout PM Warehouse Manager
Del Monte Fresh Produce
Eddystone, PA
June 2017 to February 2018
• Manage non-union 3P workforce to pick orders, receive produce from ports on second shift using FIFO.
• Work with Transportation routing orders to ensure efficiency for the days runs to customers & transfers.
• Ensure routes are QC’ed for loading including having all BOL's and CODs are prepared for dispatches.
• Continually lead & train workers to perform job functions safely and efficiently due to high turnover.
• Developed schedules to support 24/6 operations to meet staffing levels for business volume.
• Adhere to DOT Regulations for company drivers as well as private carriers.
• Maintains all standards within the warehouse SQF/QA, Sanitation, OSHA, and Inventory Control. Distribution Manager
Mondelez International / Nabisco - Philadelphia, PA April 2013 to June 2017
• Manage union staff to receive finished production of freshly made food products.
• Control the movement of millions of dollars in inventory and supplies in WMS. Order shipping supplies.
• Set up Transportation with carriers, send notifications for completed loads for pick up.
• Prepare orders for picking [FIFO] loading, verify loads are secure supported, complete process in WMS.
• Coordinate Production HOLDS STOPS with QC to segregate materials for inspection by Quality Dept.
• Oversee PM Receiving of Bulk shipments via Tankers & Rail Cars, Direct Store Delivery [DSD] Pick up.
• Maintain Pool of Trailer fleet with carriers to meet weekly loading needs including Intermodal Containers.
• Conduct cycle counts to support inventory accuracy; Ensure SOP is followed for put aways.
• Provide support leadership to workers with equipment issues, call M&R when problems arise.
• Conduct safety audits, ensure OSHA standards are met for sanitation within the department.
• Visually inspect Palletizer Machine, Wrappers, overhead cranes, Labelers for any M&R issues
• Monitor belts packaging lines for jams and photo eyes to keep lines running to prevent delays.
• Worked with Microsoft programs, SAP, KWIC, bar coding software, Liss Time Manager November 22,2024
Education
Business Administration and Logistics Management
Community College of Philadelphia
1992
OPPERATIONAL SKILLS
SAP G+ (6 years) ERP (10+ years), DOT REGULATIONS (10+ years), USDA (8 years), Truck Load, LTL, Fleet Management (10+ years), Shipping Receiving, Long Short Term Storage (10+ years), Logistics
(10+ years), Lean, 5s, GMPs (10+ years), 3PL (10+ years), training (10+ years), Operations (10+ years), Microsoft Suite, Excel, Inventory Control (10+ years), Management (10+ years), Material Handling Equipment (10+ years)
• Facility Oversight, layout of storage organization to ensure FIFO rotations. Create identifiers for SKUs
• Budget, Forecasting, Operations, P&L Planning & Execution, Maintenance, Facilities Upgrades
• Forklift Certified, ISO 9000-9001, 5s, Leadership, Team Building, Training & Coaching
• ERP System Navigation, Performance Management, Lean Warehouse Methods
• USDA PIA CGMP OSHA HACCP DOT Regulations Federal Rail Administration [FRA]
• Bulk receiving of shipments via Tanker & Rail Services, Transloading
• Fleet TL LTL 3PL DSD Cold Storage Dry Goods Full Pallets Case Picking Splits Kitting
• Port services - Imported Perishables, Domestic Perishables, Production Quality Control, USDA inspections – P.I.A. – (Produce Inspectors of America)
• Earlier retail Management experience with Home Depot (1990’s) & BJ’s Wholesale Club (Mid 2000’s) Product placement to drive sales. Planogram experience.
• Produce production (re-bagging for retail, strawberry and grapes rework) Fruit Ripening (Bananas, Tomatoes, Avocado’s)
• Familiarity with building materials production (Electrical Conduit & Sprinkler Pipe w / Atkore International)
• Food Safety Manager Certified 2023
• Forklift Trainer Certification 1996
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