Customer Service Inventory Control

Gerald L. Piaskowski

**** ********* ***** *** *** Diego, CA, 92108

Phone Number:619-***-****

Email: ***************@*****.***

Summary: Talented Bartender/F & B Manager successfully delivering the highest quality customer service. I enjoy entertaining my customers with a unique experience by providing stellar customer service, and incredible specialty drinks I create, uniquely prepared and presented for the occasion. Also well-versed in customer service, classic cocktail creations, and preparation. Strengths include marketing, promotions, inventory control, cost-pour ratio standards, and all other bar and beverage service and management aspects.

Highlights: Friendly and enthusiastic

excels at marketing and promotion bar management and mastery of classic, popular, and newly created cocktail recipes.

Professional Experience:

Bartender Bahia Resort; Dockside Restaurant

San Diego CA April 2023 – July 2024

Create great guest experiences following the Bahia Resort's goals and expectations of hospitality and customer service.

Adhere to RBS and Bahia Resort alcohol policies, rules, and regulations.

Make cocktails for all guests including food service for bar guests. Ring up all food and beverage orders and process payments in the POS system.

Perform new hire training for bartenders and server training of the beverage program.

Club Bartender Snapdragon/Senior Premium Manager

Stadium Aztec Shops;

SDSU San Diego California July 2022-Present

●Make and serve Club Patrons premium cocktails, beer, and wine at high-volume sporting events and concerts

●Follow RBS and Aztec Shops' alcohol policies, rules and regulations.

●Manage 4 Premium Clubs and 10 Bars for Sports, Concerts, and special events

●Oversee operations for Premium Clubs and Bars, including staffing, payroll, timekeeping, ordering, inventory, hiring, and training

Bartender/Supervisor, Marriott,

San Diego, California, Palm Desert, San Jose, and San Francisco 2012 – May 2022

● Lead Senior Bartender, Bar Arts Certified, San Diego, Gaslamp Westin

●Work with management and liquor suppliers to create new cocktails and promotions. Marriott Certified Trainer new employees for front-of-house training policies, procedures, and menu steps of service.

● Bartender Downtown San Francisco Courtyard - Lead the bar staff and uphold Marriott Brand Standards.

● Bar & Beverage Supervisor San Jose Downtown Marriott

● Oversee daily operations of Tanq Lounge and Arcadia Steakhouse Bar (A Michael Mina Restaurant).

● Maintain front and back of house safety procedures by Marriott and CA State regulations Crosstrain in other F & B departments to acquire experience in different restaurant settings.

● Bartender GLO Lounge/Pool Bar- Renaissance Esmeralda

● Made drinks for servers and guests to the Marriott Standard.

● Bartender Marriott Marquis & Marina- Bartender helped in the opening of Marina Kitchen

General Manager/Bartender, L Bar and Grill, Lafayette Hotel

San Diego, California 2005 – 2011

● Oversee all aspects of daily operations

● Maintaining all aspects of ABC, Health, Safety and ADA codes

● Staffing, payroll, designing of drink/dinner menus

● Collaborate with spirit suppliers' promotional events and incentives for bar staff

Bar Manager/Bartender IL Palio Restaurant Group

San Diego, California 2002 – 2005

● Negotiated partnerships with spirit companies, resulting in a reduction of pour costs by 7.5%, reducing purchasing costs by 12%

● Design creation and implementation of a beverage control system

● Bar Manager, responsible for daily operations, staffing, wine, and spirits training, and creating and evaluating all drink menus

● Bartender, develop client relationships in making Greystone’s bar one of the pre-clubs, go-to bars, resulting in tripling bar sales

Independent Consultant, La Fiesta, Ocean Room, Cosmopolitan Hotel & Restaurant, Cremolose

San Diego, California 2004 – Present

● Creation, design, and implementation of a beverage control system

● Design bar layout to increase efficiency and productivity

● Design drink menus, marketing and promotions

● Training of staff, including wine and spirit seminars, pouring techniques, bar setup for speed, and expediting

EDUCATION

Orange Coast College, Costa Mesa, California

Newport Harbor High School, Newport Beach, California

Special Skills:

Certified Mixologist USBG

Marriott Certified New Hire F&B Trainer

National Health Certified Kitchen Manager

Proficient in Posi-Touch, Panasonic, Microsoft (Back Office Certified), and Aloha (Back Office Certified). Basic computer skills Microsoft Office and Excel. Leads certified, Manager Health certified. Experience with construction and mechanical repairs

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