It Support

Jarel Hearst

Atlanta, GA 678-***-**** *****.******@*****.*** LinkedIn

SKILLS SUMMARY

● Technical troubleshooting

● System administration

● Excellent customer support

● Customer service

● Operating system installation

● Cyber security

● User training & support

● Windows and Linux file systems navigation

● TCP/IP communications

● Cloud computing

● Command – line interfaces

EDUCATION

Google IT Support Professional Certificate • February 2025

● Completed my IT Support Certificate, which is equivalent to 5 college courses at a bachelor’s degree level. Studied how to assemble a computer, write effective support documentation, route paths and subnets, and manage device software.

CompTIA Security+ • January 2025

• Learned core cybersecurity concepts, including threat management, cryptography, and network security. Columbus State University • May 2023

• B.S. Computer Science: Studied software development, data structures, algorithms, and game development.

PROFESSIONAL EXPERIENCE

IT Support, Dreamhack, Atlanta, GA (October 4th – October 6th 2024)

● Provided technical support and setup for computers used by content creators during live events.

● Troubleshot and resolved technical issues to minimize downtime and ensure smooth streaming.

● Configured hardware and software systems for optimal performance and stability.

● Ensured system security and data integrity by monitoring equipment and performing updates. Digital Services Intern, Aflac, Remote (June 2023 – August 2023)

● Verified features against requirements to ensure quality assurance and high-standard deliverables.

● Completed user stories within Agile development timelines, meeting project milestones.

● Assisted in project planning and execution, boosting workflow efficiency by 20%.

● Collaborated with cross-functional teams for effective communication and task management. Computer Science Tutor, Columbus State University, Columbus, GA (May 2022 – May 2023)

● Provided technical tutoring in computer science concepts, enhancing student understanding.

● Developed study guides and educational materials, boosting test scores by 30%.

● Tutored 50+ students in one-on-one and group sessions, supporting diverse learning needs.

● Assessed student progress and adjusted teaching methods to maximize engagement and success.

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