Customer Service Certified Nurse

SHERENE ANGUS-FACEY

Certified Nurse Assistance (CNA)

************@*****.*** 727-***-**** Port Charlotte, FL WORK EXPERIENCE

Food & Nutrition Representative, CNA, PCT, PST

St. Anthony's Hospital

April 2023 - current St. Petersburg, FL

Daily assist 16 patients, folly care, collect urine samples, and help serve meals, documenting intakes. I am training (interceptor of

)PCTs and new RNs for 1 day on PCT roles.

I work in the oncology department to provide emotional support and companionship to patients ensuring they and their families are more relaxed despite their previous worries and questions. Keeping them informed about the procedures and more knowledgable regarding our care.

I provide catheter care, CHG baths, monitor vital signs, and answer patient's call lights promptly. I ensure that our patients are clean and safe within their environment

Documentation of all assigned duties; assist with admission, transfers, and discharges of patients

Organized dietary plans for patients based on medical conditions or diet order, and I train new hosts and representatives of the food and nutrient department

Nurse Assitance

Mustard Seed

February 2003 - 2017 Kingston, JM

Assist special care kids - feeding, cleaning, and prepare them for school

Assist the nurses

CNA

FutureCare

Baltimore, MD

Did training at this nursing home to learn the necessary skills for the CNA job title such as caring for patients and their wellbeing by feeding, serving meals, baths, vital signs, documentation of urine voids, etc.

Sale Representative

Digicel

SUMMARY

A compassionate and experienced

healthcare professional with a strong

background in patient care, nutrition,

and emotional support across hospital

and nursing home settings, consistently

demonstrating leadership in training

new staff and improving patient

outcomes. Also brings customer service

expertise from a sales role, achieving

high sales performance while fostering

strong client relationships and

satisfaction.

EDUCATION

Certifications and License

CNA

Baltimore City Community

College

January 2023 - April 2023

Baltimore

SKILLS

Empathetic

Compassionate

Problem-solving

Customer Service

Accountable

Adaptable

Detail-oriented

Critical Thinking

Interpersonal Skills

June 2017 - November 2019 Kingston, JM

Help customers understand the features and benefits of their ordered product like data plans and devices from the company Customer Service to answer concerns and direct them to the appropriate team members. I also follow up with potential and existing customers to nurture relationships and close deals. Inform customers on other products and services that the Digital Networking Company provides

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