Customer Service Specialist

LaJuaina Taylor

Customer Service Specialist

Des Moines, IA

To obtain a position where I can utilize my skills and strengths in order to help others excel as well as myself. Along with these and other responsibilities I am able to; help others excel despite any environmental paradoxes, coordinate plans and communicate them effectively. I am also able to build strong relationships with customers, employers, and peers. I have excellent problem solving skills and I focus on possibilities rather than problems. I promote and participate in loss prevention programs, generate savings ideas and clarify corporate strategies. Authorized to work in the US for any employer

Work Experience

Customer Service Specialist

Toys R Us - Merrillville, IN

June 2005 to February 2007

Make face to face sales presentations. Organize, plan, and put into effect seasonal events such as Geoffrey's Birthday and such events. Use available personnel, materials, and resources effectively. Inspire trust and consistently model honest and ethical behavior. Create situations where my own skills are fully utilized. Communicate very high expectations for myself and others. Childcare Provider

Little Blessings Childcare Home - Merrillville, IN May 2001 to June 2005

Providing care for 5-10 children at a time, preparing meals, planning activities, supervising staff, cleaning, planning educational activities and recordkeeping. Schedule employees, payroll, process bills, and manage expenses.

Service Coordinator

Meijer's Inc - Merrillville, IN

March 1998 to July 1999

Supervised several subordinates. Responsibilities include scheduling cashiers and baggers for their particular duties. Manage time and attendance and evaluated employees work performance. Daily tours consist of overseeing cashiers, handling multi-tasks and various projects simultaneously. Relief Manager

Michigan Street Theatre - Gary, IN

June 1996 to June 1997

Responsible for supervising and teaching individuals and work groups, conducting interviews, filing documents, analyzing employee work performance, and manually moving, rearranging and stocking materials.

Sales/Associate/Jeweler

Reflections Jewelers - Oaklawn, Illinois, US

April 1992 to September 1996

Address customer needs, make face to face sales presentations and planned sales strategies. Sales Clerk

Michigan Street Theater

April 1996 to June 1996

Responsible for making face to face sales presentations, exhibited strong leadership and dedication to customer relations. This dedication and leadership resulted in promotion. Medical supply assembler

Bivona Medical Inc - Gary, IN

January 1991 to February 1992

Sort and assemble medical supplies for medical corporations. Education

High school diploma or GED in Executive Secretary

Gary Business College - Gary, IN

March 2002 to July 2002

High School Diploma

Lew Wallace High School - Gary, IN

August 1986 to June 1990

bachelor's in Paralegal and Criminal Justice

Brown Mackie College - Merrillville, IN

Skills

• Expense Management

• Interviewing

• Human Resources

• Employee Evaluation (2 years)

• Management (10+ years)

• Office Management

• Administrative Experience

• Restaurant experience (4 years)

• Customer service (10+ years)

• Meal Preparation (10+ years)

• Loss Prevention

• Recruiting

• Supervising Experience

• Team Management (10+ years)

• Employee Orientation (6 years)

• Presentation Skills

• Cash handling

Assessments

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Proficient

January 2021

Applying customer service skills in a call center setting Full results: Proficient

Front desk agent (hotel) — Proficient

March 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Basic attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Retail customer service — Highly Proficient

September 2021

Comprehending and responding to retail customer needs Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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