Data Entry Quality Assurance

GIANNA FORREST, MBA

Dallas, TX 901-***-**** *.*********@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven and highly organized in leading cross-functional teams in delivering successful projects. Intent to manage complex projects from initiation to completion, meeting tight deadlines, and exceeding client expectations. Strong communication and problem-solving skills with a keen attention to detail. Committed to driving project success through effective planning, resource allocation, and stakeholder management. SKILLS & ABILITIES

- Intrinsically motivated self-starter with a proven track record of success

- Budgeting and Financial Management

- Excellent written and verbal communication skills

- Proficient in word processing applications and data entry

- Strong research, analysis, and problem-solving abilities

- Results-oriented mindset with a strategic approach to planning and execution

- Team Leadership and Collaboration

- Communication and Negotiation

- Problem-Solving and Decision-Making

- Committed to continuous learning and professional development EXPERIENCE

Scheduling Provider Liaison, 05/ 2023 - Present

Maximus Inc.— Dallas, TX (Remote)

- Build and nurture relationships with providers and office staff, optimizing scheduling operations for Veterans Evaluation Services exams

- Utilize data analysis to forecast future block time needs and identify areas for additional availability

- Demonstrate strong relationship-building skills to secure additional time from providers

- Collaborate with the Travel Team to ensure smooth travel arrangements within the region

- Effectively communicate needs to the Recruiting team to support ongoing operations

- Continually seeking methods for improving daily operation, communications with providers, record keeping and data entry for increased efficiency

- Develop reports and material for key stakeholders related to quality goals, progress, and challenges

- Enthusiastically complete all other assigned tasks with general direction

- Independent job duties completed with minimal supervision Administrative Operations, 07/ 2022 – 04/ 2023

Maximus Inc.— Dallas, TX (Remote)

- Reviewed consumer applications and documentation for eligibility in the Lifeline and Affordable Connectivity Plan

- Evaluated qualifications based on income ratio and participation in government programs

- Proactively identified and escalated suspicious documents for further review

- Ensured compliance with regulations while maintaining efficiency and accuracy Quality Assurance Analyst (Limited service), 05/ 2021 - 07/ 2021 Maximus Inc.— Dallas, TX (Remote)

- Organized and maintained work environment to allow for maximus efficiency

- Reviewed public-facing information for accuracy, relevancy, and timeliness as desired leadership

- Conducted comprehensive evaluations of recorded and live interactions for the CDC Vaccination Hotline

- Provided accurate ratings with appropriate context using a QA evaluation form

- Actively participated in call calibration meetings to enhance processes and maintain quality standards

- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality services

- Mentored and coached team members on QA topics and strategies

- Installed and configured hardware, computer systems and applications Clinic Assistant, 06/ 2019 – 11/ 2020

Centre for Neuro Skills— Irving, TX

- Assisted in the implementation of treatment programs for brain injury patients in various therapy disciplines

- Ensured safety during interactions with patients who may exhibit behavioral outbursts

- Scheduled outings and arranged transportation for patients

- Fostered active participation in social skill development post-TBI through effective communication

- Maintained adequate stock of medical supplies, equipment, and forms in clinical areas

- Assisted with documenting clinic activities and updated medical records

- Coordinated patient movements through clinic therapy departments

- Protected patients by following strict HIPAA protection requirements and internal data security procedures

- Helped improve patient outcomes educating and advising on relevant treatments and care

- Oriented and trained new staff on proper procedures and policies

- Supported duties for diagnostic and technical treatment procedures

- Implemented car and efficiency improvements to support and enhance office operations

- Collected pertinent data and calculations to aide therapists in interpreting results Life Enrichment Coordinator, 11/ 2017 – 02/ 2018

Lifetime Wellness—Dallas, TX

- Planned and executed engaging events and activities for retired senior citizens

- Provided personalized attention to enhance successful aging, autonomy, and fulfillment

- Documented participation and observed changes in social interactions

- Organized comprehensive group sessions covering the six components of wellness

- Increased resident socialization through implementation of wide range fun, educational and family-oriented activities

- Coordinated holiday decorating of facility, garnering help for the residents and volunteer staff

- Collaborated closely with residents, using effective communication to better understand favorite activities

- Planned, administered, and controlled budgets and produced financial reports Customer Relations Representative, 11/ 2015 – 05/ 2017 Southwest Airlines—Dallas, TX

- Conducted extensive research and analysis of customer correspondence using various systems

- Contributed to special projects during companywide systems outage

- Addressed customer concerns on behalf of the executive leadership, finding win-win solutions for the company and customers

- Used consultive sales techniques to understand customer needs and recommend relevant products and services

- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention

Wellness Assistant, 04/ 2015 – 10/ 2015

Grace Presbyterian Village—Dallas, TX

- Led group fitness activities for senior citizens, designing individualized fitness programs

- Specialized in working with diverse populations affected by specific health conditions

- Maintained regular communication through monthly health newsletters and presentations

- Maximized program enrollment through effective outreach events, membership incentives and referral programs

- Collected and tracked information about participation and outcomes of individual programs Floor Supervisor, 11/ 2012 – 01/ 2015

Honey Baked Ham Co.—Atlanta, GA

- Oversaw employment performance, corrected problems, and increased efficiency to maintain productivity targets

- Offered hands-on assistance to customers, assessing needs, and maintaining current product knowledge and consumer preferences

- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives

- Handled assignments independently with good judgment and critical thinking skills

- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers

- Evaluated work of 20 floor employees to improve performance

- Held team meeting to gain feedback, provide updates and set policies

- Delegated tasks to employees to enhance productivity and workflow EDUCATION

M.B.A: Healthcare Administration

Texas Women’s University—Denton, TX

B.S: Exercise Science

Georgia State University—Atlanta, GA

Contact this candidate