Customer Service Social Media
Resume:
ROSA L. Castellon
*********************@*****.***
Miami, Fl
Objective
Dedicated and polished hospitality professional seeking a hostess/food server position at a high-end Miami restaurant. Passionate about delivering exceptional guest experiences through warm, attentive service and seamless coordination. Adept at handling VIP clientele, managing reservations, and maintaining a luxurious atmosphere in fast-paced, upscale dining environments.
Committed to upholding the restaurant’s brand image, efficiency, and excellence to ensure guest satisfaction and loyalty.
Education
Experience
Miami-Dade college
Associates degree
MRI training
March 2025
Fine Dining Server
Sushi saki Miami, Fl
January 2017 – April 2019
Strong communication both with guests and team members, while also listening and being attentive,
Exceptional customer service, the ability to anticipate guest needs, provide personalized attention, and ensure a memorable dining experience.
Lead Server
McAllister’s Miami, Fl
April 2019 – August 2023
Delegating tasks and ensuring the team works efficiently during service.
Leading by example with professionalism, punctuality, and work ethic.
Training and mentoring new servers to maintain high service standards.
Current: Social Media Management
Developing engaging content
(Photos, videos, reels, captions)
Planning and exciting a content calendar for consistent posting,
Creating with visually appealing and brand-aligned post.
Using insights and analytics to track performance.
Running paid ad campaigns on instagram/facebook/snapchat/tiktok
Awards & acknowledgments
Employee of the month
Recognized for outstanding
Customer service and
Professionalism.
Outstanding customer
Service Award
Received for consistently delivering top-tier guest experiences.
Best team player
Acknowledged for collaboration and leadership in a fast-paced enviroment.
Contact this candidate