It Support Customer Service

HABTU GHEBREGZIABER

Email: *******@*****.*** Phone: 647-***-****

Professional Summary

Highly motivated and detail-oriented Computer System Technician with hands-on experience in IT support, troubleshooting, and network administration. Skilled in configuring, maintaining, and troubleshooting hardware, software, and network systems. Proficient in supporting end-users, managing system performance, and optimizing IT resources. Strong background in both technical problem-solving and customer service, with experience working in high-pressure environments. Adept at managing systems using Microsoft technologies, Azure, and a variety of networking protocols.

Technical Skills

●Operating Systems: Windows, macOS, Linux

●Server & System Administration: Microsoft Windows Server, Active Directory, Microsoft 365

●Networking: LAN, WAN, Wi-Fi, TCP/IP, DHCP, VPN, DNS, Network Monitoring

●Hardware: Desktops, Laptops, Servers, Printers, Routers, Switches

●Cloud Services: Microsoft Azure (Azure AD, Virtual Networking, Storage, Compute Resources)

●Software: SQL, Antivirus software, Remote Access Tools

●Troubleshooting: Software/Hardware issues, Disaster Recovery, Diagnostic Tools

●Other Tools: VMware, Network Monitoring Tools, IT Incident Response

Professional Experience

IT Support Intern/lab, Seneca College September 2021 – April 2024

●Configured, troubleshot, and maintained local and wide-area networks (LAN/WAN), including routers, switches, firewalls, and VPNs.

●Performed operating system management (Windows, Linux, macOS) and software troubleshooting, resolving issues with hardware, software, and peripherals.

●Utilized Microsoft 365 and Azure tools to implement and manage virtual networking, storage solutions, and cloud-based resources.

●Assisted in troubleshooting IT incidents and provided efficient resolutions using diagnostic tools and remote access software.

●Gained practical experience in system administration, including DHCP, DNS, TCP/IP protocols, and network security.

●Managed Active Directory and performed routine updates to improve system security and user access.

Assistant Supervisor, New Image Kitchen January 2019 – September 2021

●Trained and mentored new employees, fostering a collaborative team environment and enhancing operational efficiency.

●Assisted supervisors with interpreting technical blueprints and ensuring the accurate setup of computerized machinery.

●Reported system and network issues to IT professionals, providing detailed analysis to facilitate timely resolutions.

●Collaborated with technical teams to troubleshoot issues with computerized equipment, improving machine uptime.

Help Desk Support Technician, Horixon IT Solutions April 2015 – December 2017

●Installed, configured, and maintained computer systems, networks, and peripheral devices for clients.

●Delivered expert troubleshooting and repair support for hardware and software issues, ensuring minimal downtime for users.

●Conducted routine maintenance and software upgrades to enhance system performance and security.

●Provided technical support via phone, email, and remote access tools, assisting users with a variety of IT issues.

●Documented service requests and resolutions in the help desk system, ensuring accurate tracking of issues and timely follow-up.

EDUCATION

Diploma in Computer System Technician, Seneca College – June 2024

●Hands-on experience with networking, server administration, system troubleshooting, and cloud computing.

CERTIFICATIONS

Microsoft Azure Administrator (AZ-104) – 2024

Additional Skills

●Problem Solving: Strong analytical skills to diagnose, troubleshoot, and resolve technical issues.

●Communication: Excellent verbal and written communication skills, with the ability to interact with technical and non-technical staff.

●Customer Service: Experience providing user support, ensuring a positive customer experience through clear guidance and resolution.

●Teamwork: Ability to collaborate effectively with cross-functional teams to meet company goals.

●Driver’s License: Full car driver’s license.

Contact this candidate