HABTU GHEBREGZIABER
Email: *******@*****.*** Phone: 647-***-****
Professional Summary
Highly motivated and detail-oriented Computer System Technician with hands-on experience in IT support, troubleshooting, and network administration. Skilled in configuring, maintaining, and troubleshooting hardware, software, and network systems. Proficient in supporting end-users, managing system performance, and optimizing IT resources. Strong background in both technical problem-solving and customer service, with experience working in high-pressure environments. Adept at managing systems using Microsoft technologies, Azure, and a variety of networking protocols.
Technical Skills
●Operating Systems: Windows, macOS, Linux
●Server & System Administration: Microsoft Windows Server, Active Directory, Microsoft 365
●Networking: LAN, WAN, Wi-Fi, TCP/IP, DHCP, VPN, DNS, Network Monitoring
●Hardware: Desktops, Laptops, Servers, Printers, Routers, Switches
●Cloud Services: Microsoft Azure (Azure AD, Virtual Networking, Storage, Compute Resources)
●Software: SQL, Antivirus software, Remote Access Tools
●Troubleshooting: Software/Hardware issues, Disaster Recovery, Diagnostic Tools
●Other Tools: VMware, Network Monitoring Tools, IT Incident Response
Professional Experience
IT Support Intern/lab, Seneca College September 2021 – April 2024
●Configured, troubleshot, and maintained local and wide-area networks (LAN/WAN), including routers, switches, firewalls, and VPNs.
●Performed operating system management (Windows, Linux, macOS) and software troubleshooting, resolving issues with hardware, software, and peripherals.
●Utilized Microsoft 365 and Azure tools to implement and manage virtual networking, storage solutions, and cloud-based resources.
●Assisted in troubleshooting IT incidents and provided efficient resolutions using diagnostic tools and remote access software.
●Gained practical experience in system administration, including DHCP, DNS, TCP/IP protocols, and network security.
●Managed Active Directory and performed routine updates to improve system security and user access.
Assistant Supervisor, New Image Kitchen January 2019 – September 2021
●Trained and mentored new employees, fostering a collaborative team environment and enhancing operational efficiency.
●Assisted supervisors with interpreting technical blueprints and ensuring the accurate setup of computerized machinery.
●Reported system and network issues to IT professionals, providing detailed analysis to facilitate timely resolutions.
●Collaborated with technical teams to troubleshoot issues with computerized equipment, improving machine uptime.
Help Desk Support Technician, Horixon IT Solutions April 2015 – December 2017
●Installed, configured, and maintained computer systems, networks, and peripheral devices for clients.
●Delivered expert troubleshooting and repair support for hardware and software issues, ensuring minimal downtime for users.
●Conducted routine maintenance and software upgrades to enhance system performance and security.
●Provided technical support via phone, email, and remote access tools, assisting users with a variety of IT issues.
●Documented service requests and resolutions in the help desk system, ensuring accurate tracking of issues and timely follow-up.
EDUCATION
Diploma in Computer System Technician, Seneca College – June 2024
●Hands-on experience with networking, server administration, system troubleshooting, and cloud computing.
CERTIFICATIONS
Microsoft Azure Administrator (AZ-104) – 2024
Additional Skills
●Problem Solving: Strong analytical skills to diagnose, troubleshoot, and resolve technical issues.
●Communication: Excellent verbal and written communication skills, with the ability to interact with technical and non-technical staff.
●Customer Service: Experience providing user support, ensuring a positive customer experience through clear guidance and resolution.
●Teamwork: Ability to collaborate effectively with cross-functional teams to meet company goals.
●Driver’s License: Full car driver’s license.