Customer Service Operations Manager

stefanie

Clifton, TX *****

sa 682-***-****

ann medina W:

*********************@*****.***

skills

professional summary

• Management

Dynamic professional with extensive experience in management and customer service. Proven • Leadership training

track record in training solutions development and process enhancement, achieving top

• Customer service training

performance. Skilled in leadership and operational oversight, consistently delivering exceptional

results while fostering a positive team environment. • Process evaluation and

Strategic Operations Manager leads by example, builds strong relationships and influences enhancement

frontline staff to drive results. Delegates and manages projects and activities in time-sensitive • Training solutions development

environments. Excellent written and oral communication skills to deliver engaging, informative

and well-organized presentations. • Workforce training

• Customer service leadership

experience

WACO BEDS Waco, TX

October 2024 - Current

Owner

• Sell house brand and all major name brand mattresses at 75% off retail by appointment

only

CASA VERDE MANAGEMENT, LLC Fort Worth, TX

June 2022 - October 2024

Facility Manager

• Manage and maintain a 90,000 square foot premier self storage facility

• Daily audit of all unit (500+) security, execute/transfer/close Texas real estate commission

compliant leases, accounts receivables, operations management

DOLLFACE SMOKE SHOPPE & MORE Richland Hills, TX

June 2017 - March 2021

Owner

• Account and Inventory Management;

• Purchasing of Inventory, Fixtures, Supplies;

• All Reporting for Cash Management, Accounting, Tax Preparation;

• Interior Design and Merchandising;

• Customer Service;

• Marketing

SLEEP EXPERTS Southlake, TX

February 2014 - November 2018

Store Manager & Trainer

• Full sales process;

• Invited to serve as 'Tempur Titan' (Tempurpedic Sales Pro) for Dallas Market;

• Trained new salespeople on the Tempurpedic brand and family of products;

• Always available to the Market for emails, telephone calls and training sessions;

• Maintain extremely high sales close rate while preserving very high margins;

• Regularly receiving honors for monthly, quarterly and yearly results;

• Always in the top 5 on the full Dallas Market list of salespeople, as ranked by performance

in a well-rounded list of metrics;

• As a result of my high personal sales performance and stellar customer service to each and

every guest, I was consistently a top earner in the Market, with my store being ranked as

one of the best performing stores nationwide

TEXAS HARLEY DAVIDSON Bedford, TX

March 2013 - January 2014

Sales Team Lead

• Lead a sales team of six commissioned sales people;

• Develop and present transactional numbers to my team members' guests, presenting all the

best reasons to buy now;

• Maintained an 87% close rate;

• Developed and presented training to my team as well as presenting to full dealership on

occasion;

• Followed up on all sales and training initiatives, ensuring the utmost in customer care being

delivered by myself and my team;

• Effective daily use of CRM to improve sales to new guests as well as deliver news of

dealership events to all guests, past and present;

• Maintained inventory reports for motorcycles;

• Maintain Class CM drivers license to be able to move motorcycle inventory and take guests

on test rides

personal information

Authorized To Work: US for any employer

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