Customer Service Sous Chef
Resume:
SONWABILE STANLEY NTUNJA
PROFESSIONAL SUMMARY
A highly versatile and results-driven professional with a diverse background in customer service, sales, financial advising, and hospitality. Known for excellent communication, leadership, and problem-solving abilities, I thrive in dynamic, fast-paced environments. With experience in managing teams, exceeding sales targets, and delivering high-quality service, I am committed to continuous learning and growth. My qualifications, leadership roles, and strong work ethic allow me to adapt and contribute effectively to various industries, including finance, hospitality, and customer service.
EXPERIENCE
Jikela Studios – Sous Chef
June 2022 – December 2024
Assisted in the preparation and presentation of high-quality dishes in a fast-paced kitchen environment, like the duties performed at Kloof Street Hotel.
Maintained cleanliness and organization of kitchen tools and workspaces.
Worked alongside senior chefs to ensure food quality and service standards were met.
Contributed to menu planning and creative input for seasonal dishes.
Gained hands-on experience in a high-end hospitality setting, enhancing cooking and kitchen management skills.
Kloof Street Hotel – Commis Chef
February 2022 – April 2022
Assisted in the preparation and presentation of high-quality dishes in a fast-paced kitchen environment.
Maintained cleanliness and organization of kitchen tools and workspaces.
Worked alongside senior chefs to ensure food quality and service standards were met.
Contributed to menu planning and creative input for seasonal dishes.
Gained hands-on experience in a high-end hospitality setting, enhancing cooking and kitchen management skills.
Webhelp SA – Customer Service
February 2017 – January 2018
Managed customer inquiries, providing effective and timely resolutions for product and service issues.
Demonstrated strong communication and problem-solving skills, ensuring a high level of customer satisfaction.
Handled high volumes of calls and emails while maintaining professionalism and efficiency.
Collaborated with team members to meet performance targets and contribute to the overall success of the department.
Trained new employees, assisting in the onboarding process and improving team performance.
Metropolitan – Financial Advisor
June 2014 – May 2015
Provided financial advice and solutions to clients, focusing on insurance and investment products.
Conducted thorough assessments of clients' financial situations and needs, recommending appropriate services.
Built and maintained long-term relationships with clients, leading to increased customer retention and satisfaction.
Consistently met sales targets and exceeded expectations, earning recognition as a Top Sales Advisor in November 2014.
Stayed up-to-date on industry trends and regulatory changes to ensure compliance and provide informed guidance.
Merchants EE – Sales Agent
January 2013 – May 2014
Prospected and generated new business leads through cold calling, networking, and referrals.
Engaged with potential clients to assess their needs and offer tailored sales solutions.
Achieved and exceeded monthly sales targets, contributing to the overall success of the sales team.
Managed customer accounts and followed up on leads to ensure continued customer satisfaction and loyalty.
Assisted in creating promotional materials and sales strategies, helping the team stay competitive in a fast-paced market.
HUBM – Sales Representative
July 2011 – August 2013
Represented the company’s products and services to prospective clients, building strong customer relationships.
Delivered product presentations, negotiated pricing, and closed deals to meet or exceed sales goals.
Managed a pipeline of leads, ensuring timely follow-ups and effective closing strategies.
Recognized as a Top Sales Agent for three consecutive months (July – September 2011) for outstanding performance.
Worked closely with the marketing and customer support teams to ensure a seamless customer experience and product delivery.
Great Kei – Supervisor
January 2008 – November 2010
Managed day-to-day operations of the team, overseeing scheduling, workflow, and performance.
Trained and mentored new staff, fostering a positive and productive work environment.
Ensured all team members adhered to company policies, procedures, and safety standards.
Coordinated with management to implement improvements and streamline processes, resulting in a more efficient operation.
Led by example, ensuring excellent customer service was consistently provided and customer complaints were resolved quickly.
CONTACT
Ridgeworth, Bellville
****.******@*****.***
LANGUAGES
English
Afrikaans
Zulu
Xhosa
EDUCATION
2010
Matriculation, Northlink College
FURTHER STUDIES
2022: Professional Cookery
2018: Introduction to SAMTRAC (NOSA)
2005: Boilermaker, Northlink College
Certificate in Introduction to SAMTRAC
Certificate in Phase 2 Boilermaker
INSURANCE RELATED QUALIFICATIONS
Regulatory Exams (RE)
ACHIEVEMENTS
Top Sales Advisor, Metropolitan, November 2014
Top Sales Agent, 3 Consecutive Months on Arrival (July – September), HUBM
SKILLS
CUSTOMER SERVICE EXCELLENCE
SALES & NEGOTIATION
LEADERSHIP & TEAM MANAGEMENT
FINANCIAL SERVICES KNOWLEDGE
TIME MANAGEMENT & ORGANIZATION
COOKING & KITCHEN MANAGEMENT
PROBLEM SOLVING
MULTILINGUAL COMMUNICATION (XHOSA, ENGLISH, AFRIKAANS, ZULU)
TECHNICAL PROFICIENCY (MICROSOFT OFFICE SUITE)
ADAPTABILITY & LEARNING
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