Customer Service Marketing Specialist

EXPERIENCE

FEB **** – PRESENT

OWNER/ARTISTIC DIRECTOR, STEPS

As owner of this Dance School job duties include but are not limited to Customer service, resolving escalations, account management, advertising, graphic design, marketing, developing, and maintaining online presence, vendor relations, event creation and management, fundraising, delegating duties to employees, booking travel accommodations, inventory management, contracts.

MAY 2004 – APIRL 2005

MARKETING SPECIALIST, FIRST AMERICAN FINANCIAL

Traveling city to city delivering marketing materials, developing customer relationships. Scheduling meetings and presentations with real estate managers.

EDUCATION

JUNE 2011

ASSOSICATES DEGREE BUSINESS, UNIVERSITY OF PHOENIX JUNE 1999

DIPLOMA, ATWATER HIGH SCHOOL

SKILLS

• Customer relations and Customer retention

• Recruitment of qualified staff and new students

• Scheduling

• Marketing and Advertising

• Event Coordination

• Invoicing

• Receivables Management

• Purchasing

• Vendor Relations

• Time Management

• Meticulous

• Leadership

• Community Outreach

• Word/Excel/QuickBooks/Akada

• Creating advertisement material

ACTIVITIES

For the last 15+ years I have owned and operated a business and managed all areas of operation. This includes invoices, event coordination, hiring of contracted laborers, as well as day to day activities. I was the face of the company and the direct contact for all vendor relations, Customer Care, and community outreach. I have extensive experience in training students for award winning competition and agency or job opportunities. As the owner of STEPS Dance studio, I also sit on the board of the Dance Teacher Cooperative. This is a scholarship board designed to create events for Merced County and provide and award scholarships to aspiring performing artists. SARA FRAIRE

3227 Shannon Ave Merced, CA · 209-***-****

****.**********@*****.***

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