Data Entry Customer Service
Resume:
FRANCHESCA MOODY
Baltimore, MD *****
****************@*****.***
Efficient professional in inventory management and logistics, known for high productivity levels and the ability to complete tasks swiftly. Excel in time management, teamwork, and adaptability, leveraging these soft skills to meet deadlines and support colleagues effectively. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excellent in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
SKILLS
Stock management
Inventory control
Perishable monitoring
Return processing
Customer service
Team collaboration
Safety processes and procedures
Inventory reporting
Communication skills
Report generation
Data entry
RFID scanning
Proficient with planograms and schematics
Customer complaint resolution
Cross-functional coordination
Microsoft windows
Microsoft Word
EXPERIENCE
BIG LOTS
Baltimore, MD
Stocker 05/2024 to 12/2024
Replenished items to maintain stock availability.
Stamped price tags on merchandise, referring to official price lists.
Received and counted stock items, recording data manually or on computer for inventory purposes.
Monitored expiration dates of perishable items to ensure freshness.
Processed returns quickly and accurately according to company policy.
Maintained a neat, clean and orderly warehouse environment at all times.
Packed boxes for shipment using appropriate packing materials.
Faced products on shelves and displays to meet company policies.
HOME CHEF
Curtis Bay, MD
Project Coordinator 02/2024 to 11/2024
Established and maintained quality performance metrics to meet objectives.
Drove communication within high-performance, cross-functional organization to meet aggressive goals.
Prioritized needs and delegated assignments to simultaneously handle multiple projects.
Used control tools to update and monitor project schedules.
Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
Produced thorough, accurate and timely reports of project activities.
Troubleshot and resolved non-technical issues using support documentation and training.
Collaborated with senior leadership on strategic planning initiatives related to future projects.
THE GREENE TURTLE SPORTS BAR & GRILLE
Linthicum Heights, MD
Restaurant Hostess 07/2022 to 08/2023
Stocked server areas with supplies before, during and after shifts.
Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Informed patrons of specialties and features.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Verified accuracy of orders before delivering them to customers' tables.
Assisted staff by serving food and beverages or bussing tables.
Restocked condiments, silverware, napkins, tablecloths. as needed.
Answered telephone to provide dining information and take reservations.
Took beverage orders and served drinks during peak meal times.
THE BODY SHOP USA
Baltimore, MD
Key Holder 05/2022 to 04/2023
Reconciled daily sales receipts against cash drawer for accuracy.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Assisted in general housekeeping to maintain store image.
Verified accuracy of register tills at beginning and end of shift.
Partnered with store leadership team to learn and understand management processes and reports.
Performed daily banking duties such as deposits and withdrawals of funds from registers.
Provided customer service including cashiering, merchandising and restocking shelves.
Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
PROMETRIC
White Marsh, MD
Customer Service Representative 02/2021 to 05/2022
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Used approved scripts to de-escalate angry customers during telephone interactions.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Gathered customer feedback through surveys and used the data to improve customer service.
Answered customer inquiries via phone, email, and chat.
Conducted regular follow-up calls with customers after resolving their issues.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Updated databases with new and modified customer data.
EDUCATION AND TRAINING
ASSOCIATE OF ARTS: ADMINISTRATIVE ASSISTANT 03/2019
The Community College of Baltimore County, Catonsville, MD
CERTIFICATE: MEDICAL ASSISTANCE 11/2018
Allstate Career, Dundalk
HIGH SCHOOL DIPLOMA 06/2011
Baltimore Community High School, Dundalk
BACHELOR OF SCIENCE: EARLY CHILDHOOD SPECIAL EDUCATION
Baltimore City Community College, Baltimore, MD
CERTIFICATIONS
Medical Assisting
Phlebotomy Technician
CPR & First AIde Certified
LANGUAGES
English:
Full Professional
Spanish:
Elementary
ACCOMPLISHMENTS
Team Leadership
Stock and Inventory Leadership
REFERENCES
References available upon request.
Contact this candidate