Customer Service General Manager
Resume:
Nathaniel Isenhart
Nashville, TN *****
*************@*****.***
Professional Summary
Hardworking and experienced General Manager with 11 years of experience in managing daily operations, leading teams, and driving business growth. Proven track record of increasing revenue and customer satisfaction. Skilled in operations management, guest services, and conflict management. Work Experience
Assistant General Manager
Barcelona Wine Bar-Nashville, TN
March 2023 to Present
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 28 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Increased revenue through the development of new products/services
• Managed and resolved conflicts among team members to maintain a positive work environment
• Implemented customer loyalty programs resulting in increased repeat business
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Managed inventory levels to optimize stock availability while minimizing carrying costs Assistant Manager
Mellow Mushroom Pizza Bakers-Nashville, TN
October 2021 to March 2022
• Assisted in the management of daily operations, ensuring smooth and efficient operation
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
Landscape Manager
COUNTRYSIDE LANDSCAPING
June 2013 to February 2019
563-***-****- SANDY WYLIE OWNER
In charge of 8 Crews, Present on all jobsites to insure all operations were running as smooth and efficient as they could, operate A770 skid loader, ASV Track Loader, Bobcat mini excavator, ditch witch 1550 and ditch witch 650, met with customers to go over any questions and make sure they are satisfied with the work being done and or completed. Built retaining walls, patios, outdoor living areas, Pruned shrubs, Proficient In Dynascape, Proficient in reading and estimating of blue prints, Designed projects and blue prints for crew members to follow per job. Tracked all inventory (tools, materials, equipment maintenance), Filled orders for material to be picked up or delivered. Weekly progress reports of active/ completed jobs, Proficient in Microsoft Word,
FOH Manager
La Cantina Mexican Grill-Cedar Rapids, IA
March 2013 to October 2017
Established mandatory customer service training program for all customer-facing employees. Boosted guest satisfaction scores from 89% to 95% within 6 months. Over saw FOH servers and bartenders. Scheduling for servers and bartenders.
Customer satisfaction was my key. Quality over quantity. Trained staff on new menu items, drinks, and policies and procedures. I reduced food cost after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management. Landscape Foreman Jordans Property Care
May 2011 to May 2013
Ran day to day operations in and out of the office. MAY 2009-MAY 2013
LANDSCAPE FOREMAN JORDANS PROPERTY CARE
Completed landscape task as directed, Shrub pruning, new landscape installations, operated skid loaders, excavators, and hand machines
CNC Machinist
Bennett manufacturing-Anamosa, IA
March 2008 to June 2011
• Operated and maintained CNC machines to produce high-quality precision parts according to specifications
• Programmed CNC machines using G-code and CAD/CAM software to ensure accurate machining processes
• Conducted thorough inspections of finished products using precision measuring instruments such as calipers and micrometers
• Made necessary adjustments to machine settings to maintain product quality and meet production targets
• Suggested improvements in tooling selection, cutting parameters, or programming techniques to enhance productivity and reduce costs
Education
ASSOCIATES in LANDSCAPE DESIGN AND CONSTRUCTION
KIRKWOOD COMMUNITY COLLEGE
May 2018
Bachelors in Business Administration
AIB College of Business Des Moines - Des Moines, IA May 2011
DIPLOMA
MIDLAND HIGH SCHOOL
May 2008
Skills
• Time management
• Operations management
• Management
• Guest services
• Communication skills
• English
• Conflict management
• Financial management
• Customer service
• Food industry
• Property management
• Marketing
• Restaurant experience
• Supervising experience
• Sales management
• Leadership
• Team management
• Food management
• Retail management
• Event planning
• Sales
• Hospitality
• Culinary experience
• Restaurant management
• Social media management
Certifications and Licenses
ServSafe
Driver's License
Assessments
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient December 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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