Customer Service Operations Manager
Resume:
GURPREET KAUR
* * ********** ***** **., Apt C
Naperville, IL 60540
***************@*****.***
OBJECTIVE
To obtain a meaningful and challenging position that enables me to contribute towards the development of the company as well as grow with the company.
HIGHLIGHTS OF INTERPERSONAL SKILLS
1. Good Interactive Skills
2. Achievement Oriented and Hard Working
3. Creative & Innovative
4. Detail-Oriented, Multi-taker with strong organizational skill 5. Quickbooks.
6. MS Microsoft
WORK EXPERIENCE
Asli Fine Foods, Woodridge IL Feb’20 - Till date
Customer Service/ Sales/ Logistics
● Calling customers to take orders, both local and out of state.
● Following up with customers for new orders, letting them know of new products, offers and deals.
● Handling all incoming calls.
● Providing assistance to customers with day to day questions.
● Receive and enter all types of orders for customers.
● Enter pick-ups, mispicks and damages reported by customers for merchandise being returned.
● Enter credits and research shortages called in by customers
● Help solve all concerns including; late deliveries, missing credit, ordering issues and complaints.
● Process orders requiring special handling and follow through to ensure deadlines are met.
● Handling all logistics. Taking the best quote, shipping, BOL, tracking of orders being shipped out of state. Scheduling incoming deliveries from distributors and manufacturers.
● Invoicing customer orders
● Scheduling morning routes for local deliveries.
● Following up with the customers for payments.
● Coordinating with the accounts department for any accounts receivables. Subway, Naperville Apr’18 - Feb’20
Manager
● Place order with the vendor.
● Perform weekly inventory and close the week’s sales.
● Complete and post the staff work schedules.
● Recruits, rewards and terminate staff as needed.
● Communicates changes of food preparations formulas, standards, etc. to staff.
● Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.
● Maintains business records as outlined in the Subway® Operations Manual. Analyzes business records to increase sales.
● Supports local and national marketing initiatives.
● Plan special events and promotions.
● Completed University of Subway® courses as directed BP Gas Station, Naperville Jul’15 – Apr’18
Cashier
Kadence International Pvt. Ltd. India Apr’13 – Jun’15 Operations Manager
Established in 2006, Kadence India partners with a diverse client base to deliver market research solutions throughout India and beyond. With 20 offices spanning the country our coverage is truly unique. Kadence India is proud to have the biggest fieldwork services team in India who collect data using various traditional as well as state of the art technologies. A large scale online CATI unit conducts more than 150,000 interviews every year. My job responsibilities are as follows:
● Identify potential partners in different countries and discuss costs and pricing of a project
● Find resources internally and externally for fieldwork execution
● Carry out quality control checks
● Check scripts
● Prepare fieldwork costs for market research proposals
● Monitor and supervise fieldwork
● Manage external panel partners when necessary
● Attend relevant training sessions
● Ensure the projects are running to the agreed timeline and budget
● Undertake all work in accordance with the ESOMAR/MRS Code of Conduct
● Actively contribute to the company and share team experiences
● Handle client and colleague enquiries competently
● Communicate relevant information accurately and in a timely manner
● Assist senior team of highly experienced researchers
● Implement tasks delegated by his/her manager
Messe Frankfurt Trade Fairs India Pvt. - India Dec’08 – Apr’09 Assistant Manager
Messe Frankfurt India has been very active in the Indian market for over a decade. Its high level of interaction with important sectors of the Indian industry, ensure that Indian manufacturers are highly visible at its events both in India and abroad. Messe Frankfurt India also organizes some of its well known international brand events in the most promising industry sectors in India itself. My job responsibilities are as follows:
● Generating revenue through space selling.
● Client retention as well as generating new clientele.
● Identifying international market potential and find ways of increasing market penetration.
● Coordinating with trade associations as well as sales partners to maximize client participation.
● Maintaining client data in CRM after identifying their product categories with respect to the exhibition.
● Solving queries of the clients at each stage of participation.
● Issuing tickets to visitors.
TLC Relationship Management Pvt. Ltd. - India Oct’05 – Mar’08 Admin Head / Club Coordinator
TLC Relationship Management Pvt. Ltd. is a marketing company which works as partners with clients to provide customized cost effective solutions to clients. It runs Loyalty/Reward program for major five star hotels across India. I have worked for Radisson Hotel Delhi, Tivoli Garden Resort Delhi and presently with program called Prestige Club Jalandhar operating from Delhi. My job responsibilities are as follows:
● Supervising the sales team to make sure the calling process is up to the mark and as per the company standards.
● Act as coordinator for all the events and promotions of the Hotel and make necessary arrangements required and also performs the important role to execute the event successfully.
● Providing Value added support after events by collating result and reports and analyze its impact on business of the Hotel.
● Handling the data entry.
● Responsible for all admin related work (Vendor Management) for program including membership cards printing & embossing, collaterals, stationary, printing etc. for the programs.
● Managing the back office support for programs. Includes Customer Service.
● Coordinating with organizations and Clubs to obtain data for telecalling.
● Furnishing a bridge between the Company and the Hotel time to time and coordinating with the issues on behalf of the company.
● Controlling the reservation process of the members of the program.
● Arranging for the Tickets and Hotel Reservations for senior management traveling. Citibank - India Mar’04 – Jan’05
Assistant Manager to the Relationship Manager (Corporate Division)
● Sales & Services of High value corporate accounts for Citigroup Global Corporate & Investment banking.
● Assisting the relationship manager on visits to the clients.
● Sourcing and closing high value corporate accounts independently.
● Assisting the Assistant Vice President as and when required. Abn AMRO Bank - India Mar’03 – Feb’04
Group Leader
● Handled a team of 25 executives for CASA and life insurance.
● Conducting weekly meetings with the team to insure the quality and quantity of sales.
● Maintaining the DSR and other important reports.
● Recruiting and training new executives.
Standard Chartered Bank - India Jun’02 – Feb’03
Tele marketing Executive
● Sourcing and generating leads for the product called Mileage for CVM (Customer Value Management), Standard Chartered Bank.
Mother’s Pride School - India May’01 – Jan’02
Hobby Club Teacher/Coordinator
● Trained and taught students in various curriculum activities.
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EDUCATIONAL QUALIFICATION
● License Holder from IRDA, New Delhi, 2005
● Diploma in Tourism & Ticketing, Polytechnic for Women, New Delhi, 1998
● Diploma in Network Centered Computing, NIIT, New Delhi, 1998
● Fashion Designing, IIFT, New Delhi, 1996
● Intermediate, Mount Carmel School, New Delhi, 1995
● Bachelor of Arts, New Delhi, 1999
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