Program Manager

TIMOTHY LUNT

Fayetteville, NC 910-***-**** *********@*****.*** linkedin.com/in/tim-l-bb8aa92/

GLOBAL PMO LEADER

Strategic Planning & Execution Cross-Functional Team Leadership Business Process Optimization

Results-driven leader with a proven track record of spearheading enterprise-wide transformations, optimizing project delivery, and aligning Agile methodologies with business objectives. Adept at building and scaling PMO functions and driving organizational change to enhance efficiencies. Experienced in managing high-impact initiatives across global Fortune 500 companies, with expertise in cloud migration, data management, and technology integrations. Regarded for delivering results on time and within budget. Fosters a culture of collaboration, accountability, and innovation.

AREAS OF EXPERTISE

Master Data Management (MDM) Continuous Improvement Change Management Stakeholder Engagement

Agile, Kanban & Scrum Methodologies Expectation Management Data Warehousing QA & DevOps Support

Cloud Migration Data Visualization & Integrity Performance Metrics & KPIs Data Privacy & Governance

Financial Oversight Digital Transformation Software Development Lifecycle (SDLC) Data Science SAFe

TECHNICAL SKILLS

AWS Azure Google Cloud Atlassian Confluence Jira ADO Rally Tableau Power BI Google Analytics Adobe Site Catalyst Splunk Salesforce SAP Application Programming Interface (API)

PROFESSIONAL EXPERIENCE

PMO LEADER, PROGRAM MANAGER, PROJECT MGR, & SCRUM MASTER VARIOUS CONTRACTS 2016-PRESENT

Leads large-scale transition initiatives for multiple major companies. Implements PMO best practices and drives Agile methodology adoption to optimize project delivery and operational efficiency. Works with clients to understand needs and functional requirements. Coaches and trains teams to ensure seamless alignment across departments. Manages stakeholder expectations, risk mitigation, and resource allocation while assigning and prioritizing work across teams. Fosters collaboration and continuous improvement to drive successful digital transformations.

SELECTED CLIENTS & IMPACT:

JLL Enterprise PMO Program Manager (10-12/2024) - Led the development of an Agile roadmap and structure for the PMO within 2.5 months, managing a team of six.

Automated stakeholder reporting and reorganized teams to reduce expenditures by 37%.

Led the transition from Azure DevOps (ADO) to Jira, migrating user stories, features, and epics.

JOHNSON & JOHNSON Project Manager / Scrum Master (07/2023-10/2024) - Developed and implemented a global observability platform to ensure IT system and database performance, leading a team of eight.

Established a sustainable framework for identifying vulnerabilities and improving system reliability.

Recognized by the CTO for implementing Agile Scrum and Kanban methodologies within IT teams.

VF CORPORATION Project Manager / Scrum Master (02-07/2022) - Managed the optimization and execution of 40+ simultaneous online loyalty campaigns with a team of seven.

Achieved 100% on-time campaign delivery, improving from a previous 37% delay rate.

Reduced the go-to-market loyalty campaign budget by 42% through process optimization.

Earned commendation from the Product Team and recognized by Vans and Eastpak partners.

NIKE Project Manager / Scrum Master (03-11/2021) - Led Agile transformation and cloud migration.

Migrated global HR data from on-premises to AWS and Azure cloud environments.

Implemented Agile, centralized data, and created dashboards for better visibility and efficiency.

PROFESSIONAL EXPERIENCE (CONTINUED)

HERSHEY Project Manager (10/2020-03/2021) - Implemented a Jira platform and standardized Agile processes.

Transitioned workflows from Rally and Excel to Jira for improved tracking and efficiency.

Developed corporate compliance training programs for onboarding and internal processes.

PERKINELMER Project Manager / Program Manager / Scrum Master (05/2019-10/2020) - Led the development of an MDM program across 42 systems with a centralized documentation and reporting hub.

Cleansed and standardized data and developed an innovative smart search feature.

Increased productivity by 40% while reducing operational costs by 30%.

NIKE Project Manager (12/2018-04/2019) - Built an API link to unify and consolidate APAC & NA sales data.

Identified $65M in unrecognized revenue within the first month post-implementation.

Aligned cross-functional teams, improved reporting/visibility, and enhanced failure detection.

BLUE CROSS BLUE SHIELD OF NORTH CAROLINA Project Manager (05-11/2018) - Established a scalable MDM platform and documented processes, leading two separate teams focused on data architecture and engineering.

Transitioned the team from no methodology to Agile with Jira implementation.

Created a Touch Point History (TPH) data flow for improved data tracking.

TIAA Project Manager (02/2017-02/2019) - Led MDM platform and business visibility enhancements.

Developed new on-demand reporting packages and a comprehensive visualization dashboard.

Passed a critical security audit, resolving compliance issues that previously led to fines.

NIKE Project Manager (01-07/2016) - Implemented a new monitoring tool for the Nike Run App.

Enabled automated marketing alerts, generating $6-7M monthly in additional revenue.

Enhanced internal reporting processes to optimize decision-making.

PROJECT MANAGER & PROGRAM MANAGER SPRINT 2013-2016

Managed technical operations and Voice of the Customer (VOC) programs for Sprint, Boost Mobile, and Virgin Mobile, overseeing site performance, availability, and analytics to optimize customer experience. Led Agile and Scrum processes across five departments. Established data privacy standards to mitigate risks. Developed sales funnel reporting KPIs, data connections, and visualization tools for marketing optimization. Rolled-out defect management programs. Trained, cross-trained, and supervised a team of 12 project managers and analysts.

IMPACT:

Spearheaded on-prem to cloud infrastructure migration while maintaining compliance standards.

Increased customer satisfaction by 50% and reduced costs by 20-30%.

Drove millions in revenue monthly by monitoring site performance and identifying sales trends.

Built synthetic scripting for all customer pathways, enhancing site monitoring and reporting.

EARLY CAREER

Various project/program manager roles in marketing, advertising, customer service, financial services, and healthcare.

EDUCATION, CREDENTIALS, & AFFILIATIONS

Bachelor of Arts (BA) in Advertising, Marketing, & Public Relations University of Maine

Project Management Professional (PMP) Project Management Institute (PMI), in progress

Member PMI, Scrum Alliance, etc.

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