Customer Service A Team

Hailee Brand

Minneapolis, MN.

********@*****.*** • Cell: 320-***-****

QUALIFICATIONS SUMMARY

Dynamic and motivated professional with a proven record of generating and building relationships. Skilled in Customer service demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. SKILLS

Customer Service- Generating alternative solutions aimed to conflict resolution and to maintain the most positive experience.

Team Player – Prefer to work with a team where I can utilize my strong interpersonal skills.

Adaptable – Every new situation is a challenge that I look forward to solving, adjusting to the demands and needs of the customer.

Program Knowledge- Microsoft, Word, Excel, Outlook.

Communication- Verbal and Nonverbal communication skills. Rapport building personality with open-mindedness to all.

PROFESSIONAL EXPERIENCE

Customer Service and Builder Service Representative, Fireside Hearth & Home - April 2021 to present

● Strong customer service skills.

● Speaking with customers over the phone to solve problems and schedule maintenance and repairs.

● Helping resolve customer complaints and reassure the customer is happy when we come to a resolution.

● Scheduling installs and maintenance for service technicians.

● Training new employees and cross-training fellow team members.

● Scheduling work for Multiple accounts for that remain at 150+ Purchase orders each day.

● Schedule the installs of Fireplaces, Mantles, and other fireplace accessories on a day to day basis communicating timing with builders of new homes.

● Work as a Team in helping all departments in areas of need. Service, Install and Retail.

● Managed 100% of the account scheduling by providing accurate dates sending emails, phone calls, reminders and reducing no shows by 13%

● Ensure quality service throughout their experience at fireside. Pre-Hearing Case Management, Premier Disability Inc– August 2019 to April 2021

● Provide Excellent customer service.

● Screening new applicants.

● Reviewing health records.

● Communicating with Social Security and Disability Determination services regarding personal and confidential information.

● Communication with third parties.

● Interviewing claimants to obtain factual information regarding specific claims.

● Developed proficiency for working with clients in order to discuss records and diagnoses.

● Answer complex claim and plan questions from incoming callers.

● Review Termination/Denial Letters and Award Letters.

● Manage complaints professionally.

● Recalculating a complex claim.

● Reviewing cases and responding to claim duties as needed.

● Case management.

● Organizing and management of sensitive documentations.

● Strong data entry and data maintenance.

Home Healthcare PCA, Paradigm Residential Services – June 2018 to January 2020

● Prepare meals.

● Understanding and providing cares according to the patient's PCA care plan.

● Maintained cleaning and upkeep.

● Strong consistent communication with management and coworkers.

● Assisted clients with daily living skills.

● Following medical instructions and dispersing medication following doctor instructions.

● Accurate documentation for all medication usage.

● Managed personal needs shopping with client.

● Managed appointment attendance when needed.

● Provided accurate daily/hourly documentation regarding each client’s daily activity. Hospitality Member, Buffalo Wild Wings – June 2016 to August 2019

● Strong customer service providing the best experience.

● Welcoming customers and seating them accordingly.

● Food/ Drink Runner to the customers as the item becomes available making sure it gets to them in a timely manner

● Always mindful of sanitation and safety considerations when handling food.

● Ensures an accurate accounting of all transactions, collections and disbursements.

● Counting down cash drawers for correct amount.

● Providing advice and recommendations based on preferences.

● Checking orders to ensure efficiency.

● Handling all takeout orders start to finish.

● Working as a team to ensure the customer gets a 5 star experience and full satisfaction.

● Maintained full product knowledge of menu and specials.. EDUCATION

High School Degree obtained in March 2018

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