On-Site Unified Communications

Kishore Dev Sasidharan

Dallas *****

+1-201-***-****; ********@*****.***

WWW: https://bold.pro/my/kishoredev/514r

LinkedIn: https://www.linkedin.com/in/kishore-dev-s-36698115

SKILLS

Contact Centre

Session Border controller

SIP TRUNKING

Cisco CALL MANAGER

Zoom Phone Cloud

VIDEO AV Integration

PROFESSIONAL SUMMARY

Experienced professional with a robust background in VOIP and video products, including

oCisco Contact Center.

oCall Manager/CUCM, Cisco SME, Unity Connection Voice Mail, Webex, Webex Teams, MRA, Expressway and VMWARE.

oZoom Phone on Cloud and Zoom Meeting solutions.

oSession Border Controller (SBC), SIP Trunking, PRI.

oSIP and Traditional ISDN/PRI Trunking.

oMicrosoft Teams, AWS Connect, Cisco Video solutions

Leveraging 15 years of experience, I am committed to expanding knowledge and skills for exceptional results.

ON-SITE IMPLEMENTATION EXPERIENCE

USA, Japan, Korea, Taiwan, Singapore, Malaysia, Thailand & UAE.

WORK HISTORY

SYSTEM VOICE MANAGER 01/2025 to Current

S&S TECHNOLOGIES LLC - Dallas, Texas

Manage service requests: Manage the day-to-day operations of Cisco Call Manager, collaboration tools and AWS Connect environments.

Monitor systems are running efficiently and effectively, meeting Service Level Agreements (SLAs) and performance metrics.

Lead and guide team: Lead and manage a team of UC professionals and guide team to support tickets, and migration activities for future. Develop a collaborative and high performing team culture.

Incident and Ticket management: Manage and resolve incidents, service requests, change activities ensuring timely and effective resolution.

Project management: Plan, execute and oversee projects, migration activities, change activities related to Cisco Call Manager, collaboration tools and AWS Connect.

Coordinate with cross-functional teams to ensure projects are delivered on time and within budget.

Customer Engagement: Build and maintain close relationships with customers to understand their needs and ensure their satisfaction.

UNIFIED COLLABORATION LEAD ENGINEER 05/2019 to 01/2025

KLA Corporation

Managing Cisco collaboration and Contact Center technologies

Navigating the File System in powershell, Working with Variables, Working with Objects.

Servicenow development including UI Actions: Creating buttons, links, or context menu options in the UI.UI Policies & Data Policies:

Provision Cisco Video Conference systems.

Extensive experience with large enterprise SIP deployment and call routing utilizing Audiocodes SBC - Expert

SIP troubleshooting using Wireshark and other VoIP analyzer tools - Expert

Experience working with Cloud Technologies such as Zoom PHONE Migration.

Transcoding, TLS/SRTP deployment - Expert

Familiarity with conferencing and meeting connectivity across multiple platforms including Zoom, Webex and Team.

Accomplished professional with extensive experience in Zoom Phone, Session Border Controller(SBC), Contact center, AWS Connect, Cisco Call Manager, Intune, Zoom Meeting solutions.

Expert in SBC/PBX and well versed in Cloud Telephony environment – participating cross team activities, integrations, and sprint reviews.

Executed On-site migration of Zoom phone project JAPAN, S.KOREA, Taiwan, Singapore, Malaysia, Thailand, USA & India.

TECH SPECIALIST 10/2014 to 04/2019

Cognizant Technologies - Coimbatore

Identified, addressed and either resolved or escalated project issues.

Led projects to improve ICT system integrity and security.

Design and implementation of Voice and Video infrastructure of the cognizant global network.

Microsoft Teams to Session Border Controller(SBC) direct routing via DMZ.

Sonus SBC administration, troubleshooting, Upgradation.

TECHNICAL SPECIALIST 07/2011 to 10/2014

HCL COMNET - New Delhi

Installed VOIP, SIP digital and video telephony products for departments to enable voice calls using broadband internet.

Administration of Cisco VoIP devices - IP Phones, Call Manager (4.x, 6.x, 7.x & 8.x), Gateways and Gatekeepers, Unity & Unity Connection.

Troubleshooting, Maintenance & Implementation of IP Telephony/Unity.

Provide RCA & documentation of incidents occurred.

NETWORK ENGINEER 11/2010 to 07/2011

Securview - Pune

Troubleshot voice and data cabling to determine data transmission across different systems and devices, supporting network connectivity.

PROJECT ENGINEER 01/2010 to 06/2010

Lojainnet Communication DUBAI - Qusais, UAE

Coordinated project plans to execute major upgrades, successfully guiding technical teams in achieving project goals.

SITE ENGINEER 01/2009 to 05/2009

HCL Infosystems

ACCOMPLISHMENTS

Proposed and worked on value-added ideas to migrate devices supported by SIP to the cloud, saving more than $30,000 in implementation costs.

Analyzed call volume from each site in advance and proposed a lower number of licenses and hardware, saving 50% of the budget.

Received the "Best Engineer" award in 2017 for my contribution to the establishment of Telepresence DR setup build.

CERTIFICATIONS

Cisco CCNA, CCNP Voice.

ITIL V3.

Professional certificate program in Cyber Security-Red Team: IIT Kanpur.

English PTE: Passed with C1 level.

EDUCATION

IIT - Kanpur Professional Certificate Program-Online

Cyber Security, 06/2024 to 12/2024

Ethical hacking, Vulnerability assessment, Penetration testing:

PSG College - Coimbatore Master of Science

Physics, 06/2006 to 12/2008

INTERESTS

Tech-Savvy, FIDE Rated Chess Player with international rating(FIDE: 5049369), Workout, Travel, Champion in district and in university team chess tournament.

Contact this candidate