Medical Office Front Desk

Michelle L. Grimes

https://www.linkedin.com/in/michelle-grimes-9a903118b/

678-***-**** *********@*****.***

WORK EXPERIENCE

Seafood Clerk, Publix Supermarket

Alpharetta, GA, June 2024 - March 2025

● Cheerfully engage and assist Publix shoppers with seafood orders ensuring 100% customer satisfaction

● Curate a stunning in-store seafood display featuring 40–50 premium selections

● Assist Publix shoppers by guiding them to store items and walking them to their desired products

● Proactively manage fresh and frozen seafood inventory, anticipating demand based on custom orders, holidays, and upcoming events,

● Provide exceptional service to Publix shoppers, embodying the Publix promise: Where Shopping is a Pleasure!

● Offered training for Assistant Seafood Manager but declined due to required city transfers on short notice Reason for leaving: Seeking to transition back into the medical field to utilize my experience in medical office administration, insurance billing, and patient services Interim Office Assistant, Kids Alive International Non-Profit Org Alpharetta, GA, October 2023 - January 2024

● Greet guests, sponsors, and international missionary teams with a warm, friendly smile and assist with their needs

● Manage high-volume calls, assist sponsors with financial giving, and express KAI's heartfelt gratitude for their ongoing support of abused neglected children in need

● Oversee office supplies, pick up/deliver mail at off-site location, process daily checks/credit card transactions, and handle bank deposits

● Support missionaries in preparing for international missions, including passport documents, finances and health records

Reason for leaving: Position closed due to management changes Contract Project Specialist I, Crown Castle (Telecom REIT) Alpharetta, GA, February 2022 - August 2023

10+ years experience, Construction Site Development - Telecom REIT

● TQR 95% required, maintained 97%; Received "Pursue Excellence Award" July 2023

● Create high-volume Site Lease Agreements/Amendments using HotDocs Adv, BPM -Business Project Manager

● Collaborate closely with the Operations and Engineering teams to verify SOW, demonstrate proficiency in reading construction and zoning drawings, review scanned drone images, and redact site plans as needed using pdf pro plus.

● Organize and lead weekly Signing Ceremony to oversee the formal execution of SLA’s (Certified Notary Public)

● Assisted in training interns during their contracts, with a subsequent hire as a permanent team member

● Engage in intensive collaboration with the PM, CM, Acct PM, Legal, Compliance, RE, Site Acq Team Reason for leaving: Operations relocated to CHQ Houston, Tx (relo package offered, declined to relocate) Billing Specialist, TK Elevator formerly ThyssenKrupp Atlanta, GA, December 2020 - February 2022

● Utilize advanced features of Oracle to streamline invoice creation processes and optimize efficiency

● Maintain and update Standard SOV (Schedule of Values) templates in accordance with AIA standards

● Prepare and execute monthly recurring billing cycles, ensuring accuracy and timeliness in invoicing processes

● Analyze change order documentation to verify scope changes and pricing adjustments prior to invoicing Reason for leaving: Accepted a better opportunity in site development Project Coordinator, American Tower Corporation (Telecom, REIT) Atlanta, GA, April 2008 - November 2019

Positions held: A&E Project Specialist, Construction Project Coordinator, Utility Coordinator

● Collaborated closely with architects and CAD designers throughout the creation process of construction drawings

● Reviewed and redlined construction drawings to confirm alignment with jurisdictional ordinances, essential for zoning approval

● Reviewed as-built drawings and check the adequacy of accompanying backup documentation

● Verified that the structural analysis corresponded with the construction drawings

● Scheduled and participated in construction and utility site walks

● Created construction closeout notebooks

● Utilized Oracle to create high volume requisitions and purchase orders, validating accuracy by verifying taxonomy codes

● Verified vendor eligibility prior to purchase order submittal; monitored expiring vendor documents, and facilitated renewals to the vendor compliance team

Reason for leaving: Operations and Engineering relocated to CHQ Cary, North Carolina (declined to relocate) CERTIFICATIONS / AWARDS

Georgia, Fulton County

Certificate of Appointment of Notary Public, June 2022 - June 2026 Crown Castle, Inc.

Pursue Excellence Award, July 2023

SKILLS

Tools: Adobe PDF Plus Pro, BPM Business Project Manager, DocuSign Advance, HotDocs, Microsoft Excel, Word, Outlook, Teams, Oracle, Google Earth 3D (site verification) Soft Skills: Excellent verbal and written communication, strong multi-tasking and organizational abilities, proven experience managing site development through 124 milestones, adaptability to immediate process changes, expertise in working under pressure and meeting deadlines, and experienced in a medical environment

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