Patient Care Customer Service
Resume:
DESCRIPTION
Compassionate and dedicated Certified Nursing
Assistant (CNA) with extensive experience in
delivering exceptional patient care. Skilled in
addressing both acute and chronic conditions
while prioritizing patient safety and satisfaction. MY CONTACT
M **************@*****.***
L Jacksonville, AL 36265
EXPERTISE
REFERENCES
Donna Jemison
Supervisor at BRWilliams Trucking
Millie Perry
Former Supervisor at Autumn Woods
Brittany Thomas
Colleague at Legacy Village
Home Health Aid
Jacksonville, AL
10/2022 - Present
Nursing Assistant
Legacy Village, Jacksonville, AL
04/2021 - 06/2022
Nurse Assistant
Brookwood Baptist Medical Center, Birmingham, AL
10/2019 - 03/2021
Customer Service Representative
Elite AJNAKS Staffing, Oxford, AL
02/2015 - 07/2018
High School Diploma
Jacksonville High School, Jacksonville, AL
2014
• Patient Care & Safety
• Wound Care & Dressing
• HIPAA Compliance
• Fall Prevention Techniques
• CPR Certified
• Quality Assurance
• Records Management
• Inventory Management
WORK EXPERIENCES
Assist patients with daily living activities, including bathing, dressing, grooming, and oral hygiene, promoting healthy habits and wellness.
•
Provide personalized care plans, ensuring patients receive respectful, dignified, and appropriate care.
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Implement fall prevention protocols based on care plans, ensuring a safe environment for each patient.
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Communicate effectively with nursing supervisors and case managers to report on patient status, concerns, and care plan updates.
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Assisted patients with activities of daily living (ADLs), including bathing, grooming, dressing, and mobility support to ensure patient hygiene and independence.
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Monitored patient conditions, documenting changes and responses to medications and treatment, ensuring accurate communication with the medical team.
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Collaborated with multidisciplinary teams to ensure continuity of care and effective treatment plans.
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Managed inventory of medical supplies and medications, ensuring proper stock levels and compliance with healthcare standards.
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Provided direct care to patients, assisting with personal hygiene tasks such as bathing, grooming, and oral hygiene.
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Utilized mobility devices to assist patients with safe transport, ensuring patient comfort and well-being.
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Maintained a clean and sanitized environment, managing linens and waste, and ensuring the highest standards of cleanliness for patients.
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Observed patient condition changes and reported findings to the medical team for timely interventions and adjustments to treatment plans.
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Delivered exceptional customer service by effectively resolving customer complaints, providing knowledgeable and friendly service.
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Remained calm under pressure, de-escalating tense situations with a friendly, professional demeanor.
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Provided guidance on products and services, enhancing customer satisfaction by quickly addressing inquiries and concerns.
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EDUCATION
CERTIFICATIONS
• Certified Nursing Assistant (CNA), 2014
• CPR & First Aid Certified, Current
ADDITIONAL SKILLS
• Customer Service & Communication
• Inbound & Outbound Calling
• High-Energy Attitude
Deneisha
Wallace
CERTIFIED NURSING ASSISTANT
Contact this candidate