Machine Operator Service Representative
Resume:
Shaqunta Mullikin
Machine Operator
*** ********* **, *******, ****** States, 38305
***********@*****.***
Machine Operator with extensive expertise spanning over two decades, proficient in operational data documentation and problem-solving. Demonstrates exceptional team coordination and multitasking abilities, consistently enhancing workflow and efficiency. Committed to leveraging skills in conflict resolution and customer retention to drive organizational success and maintain high-quality standards.
Employment history
Assembly Line
Worker/Material
Handler, Kilgore
Flares, LLC, May 2018 -
Jun 2022
Toone, TN
Production Team
Leader, Ingram
Content Group LLC,
Jun 2022 - Present
Jackson, TN
Call Center Customer
Service Representative,
APAC Customer
Services, Jul 2010 - Feb
2018
Corpus Christi, TX
Shift Manager, Long
Johns Silvers, Jan 2004
- Jul 2010
Jackson, TN
Education
Jackson State Community
College, Jackson, TN, Aug
2021
GED
Currently a 4.0 GPA
University of Phoenix, Tempe, AZ
Bachelor Of Science Information Technology
Skills
Operational Data
Documentation
Team Leadership Team Coordination Team Communication Team Collaboration Data Collections Time Management Multitasking Problem Solving Quality Assurance Equipment Maintenance Production Planning Assemble components with precision, maintaining zero errors and surpassing targets. Inspect and repair parts, ensuring high-quality standards in collaboration with QA. Facilitate operations by boxing, labeling, and transporting items for improved workflow. Optimize assembly processes, cutting production time while upholding zero-error quality. Assigned tasks based on employee strengths, enhancing team productivity and efficiency. Resolved production issues promptly, reducing resource loss and improving workflow. Coordinated with teams to optimize materials handling and shipping processes. Ensured timely production of high-quality products, meeting company standards. Assisted numerous customers daily, ensuring high satisfaction and loyalty. Consistently met call-time and quality benchmarks by following company protocols. Accurately logged interactions and issues in CRM for seamless follow-up. Resolved product and service issues, enhancing customer retention and boosting sales. Streamlined customer service processes, reducing average call time while maintaining high satisfaction rates for APAC Customer Services Led training for new staff, boosting team efficiency and performance. Managed compliance with food and service standards, ensuring quality. Directed team productivity to align with business and customer needs. Guided crew to enhance performance and foster a motivated work environment. Optimized team performance through targeted training and mentoring, driving operational efficiency and enhancing customer satisfaction
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