Administrative Assistant Office Coordinator
Resume:
Annie Viola
“Increase Your Profitability with These Simple Efficiency Tricks”
Gardendale, AL 35071
**********@*****.***
An organized and creative professional with proven business administrative skills eager to become more involved in the business administration and executive community. Has developed expertise in all areas of business administration and office management through years of experience as Office Coordinator and Administrative Assistant. Portrays excellent communication, multi-tasking, and problem solving skills .Self-motivated with the ability to work independently and meet sales targets. Excellent communication skills, both oral and written. Exceptional attention to detail and excellent analytical, investigation.
Authorized to work in the US for any employer
Work Experience
Customer Service Team Lead
Rotech Healthcare Inc. - Birmingham, AL
May 2023 to Present
• BRIGHTREE SYSTEM
• Has extensive knowledge of the process and insurance guidelines to secure funding for Durable Medical Equipment and/or Complex Rehab Technology including comprehensive knowledge of insurance verification for DME.
• Facilitate placement of new patients from other facilities, including scheduling admissions or lobby evaluations for our detoxification program.
• Answered and screened all inquiry phone calls and followed up with inquiries to schedule appointments
• Processed all pertinent paperwork on new clients in a timely manner and in accordance to protocol
• Verified patient eligibility/insurance and resolved any issues
• Reviewed medical records to identify diagnoses/procedures
• Digital marketing
• Project manages all requirements and logistics of registering for events/conferences, as well as attending as needed.
• CRM (SalesForce)
• Follow up on all referrals
• Collaborate with marketing and product teams to develop messaging and content that address common customer concerns
• Proficient in using software for sales tracking and reporting
• Successfully develop and deploy sales and marketing strategies with clients and prospects.
• Obtain prior authorization for medical treatment when required, for hospital and physician workers' compensation claims
• Identify and track rejection billing trends or WC payer issues causing delay or non-payment of bills and relay findings to division management
• Informing customers about products and services
• Resolving customer complaints
• Proficiency in Windows based office tools and CRM systems
• Generate leads and attract new prospects to develop a sales pipeline
• Follow up on leads from marketing campaigns in a timely manner
• Handle any customers service issues, including taking responsibility, resolving, and putting measures in place to prevent further similar issues
• Utilize company CRM and technologies required for customer tracking
• Employ a high level of time management and multitasking ability in order to effectively manage account queues
• Plan and direct the hiring and training of new Sales Representatives. Continuously oversee and direct the sales team's performance to ensure the achievement of sales quotas and strategic business goals.
• Educate participants on their benefits based upon individual plan design and other clinical or non- clinical resources available
Lead Patient Access Representative
Village Dermatology - Birmingham, AL
February 2022 to 2023
Maintained all patient account balances within required time frame
• Monitored all delinquent accounts and managed collection activities.
• Assisted to resolve billing issues for customers through regular inquiries.
• Performed medical collection activities as per established guidelines.
• Ensured compliance to HIPPA laws and federal regulations.
• Administered credit balances for all patients and players.
• Coordinated with customers to answer patient payment plans.
• Follow up on all referrals
• Utilize Google Sheets/Excel, Word/docs and other online tools to track sales activities, manage leads, and generate reports
• Successfully develop and deploy sales and marketing strategies with clients and prospects.
• Resolving customer complaints
• Analyze & developing an understanding of how the customer interacts in the marketplace
• Ensuring continued growth
• Design and Implement sales objectives and best-in-class strategies (including sales forecasting, planning, and budgeting processes) in alignment with overall corporate planning cycles and objectives.
• Develop staffing plans for all events and manage staff communications.
• Maintain accessible show schedules, project checklist and processes.
• Nurture the company's existing client base by discovering new business opportunities within client base
• Check benefits for diagnostic evaluations and obtain authorizations. Senior Medical Billing Specialist
Stryker - Homewood, AL
August 2019 to February 2022
• Working with Excel Spreadsheets,
• management experience
• ORACLE
• WEBOPS
• Outlook Office 360.
• Restocking cases that the Medical Reps send.
• Getting po's from the hospital & billing out the cases as well as ordering supplies for the hospital.
• Collaborate with medical providers to determine billing
• Communicate with patients and answer questions
• Research new insurance policies.
• Enter patient information into billing software
• Communicate with insurance providers to ask about claims
• Utilize Google Sheets/Excel, Word/docs and other online tools to track sales activities, manage leads, and generate reports
• Proficient in using software for sales tracking and reporting
• Identify and track rejection billing trends or WC payer issues causing delay or non-payment of bills and relay findings to division management
• Work with the team to achieve daily, weekly, and monthly deadlines and Key Performance Indicators
• Resolving customer complaints
• Preparing documents and reports
• Provide field reports highlighting account activities.
• Exceed monthly territory budget targets by supporting current account activity,
• Process event-related invoices and assist in complete financial reconciliation of all shows at close of event.
• Negotiate contracts, and rates with clients
• Check benefits for diagnostic evaluations and obtain authorizations. Executive Administrative Assistant
AmeriLife Insurance - Pensacola, FL
May 2018 to February 2019
• Manage the calendar for office staff of 10 employees
• Submit and file timesheets for all employees
• Oversee client databases and update client information
• Generate weekly reports on business performance to share with relevant teams
• Oversee expense reports and make budget adjustments to decrease costs by 10%
• Answered phone calls for each customer request
• Documented and filed customer communications
• Responded to email queries and concerns within 24 hours
• Engage prospects in persuasive conversations, effectively presenting product features and benefits.
• Customize sales pitches to address customer needs and maximize sales opportunities.
• Developed presentations for clients and executive management.
• Digital Marketing
• Project manages all requirements and logistics of registering for events/conferences, as well as attending as needed.
• Proficient in using software for sales tracking and reporting
• Preparing documents and reports
• Work with distributors to train and assist with key account product placement
• Ensuring continued growth
• Design and Implement sales objectives and best-in-class strategies (including sales forecasting, planning, and budgeting processes) in alignment with overall corporate planning cycles and objectives.
• Manage logistics and deliverables for trade shows including: securing booth space and meeting space, customer engagement activities, registering attendees for the events, managing housing blocks, producing event plans to ensure successful execution, working with vendors to ensure timely and cost- effective execution, procuring materials and show services, coordinate installation and dismantle, and shipping.
• Maintain accessible show schedules, project checklist and processes.
• Generate leads and attract new prospects to develop a sales pipeline
• Negotiate contracts, and rates with clients
• Plan and direct the hiring and training of new Sales Representatives. Continuously oversee and direct the sales team's performance to ensure the achievement of sales quotas and strategic business goals. Front Office Coordinator/Administrative Assistant
Florida Surgical Clinic - Bradenton, FL
October 2017 to March 2018
• Greet guests and answer telephone inquiries
• Schedule meetings and appointments
• Maintain front office supplies
• Process mail and deliveries
• Type documents, create spreadsheets, and file paperwork
• Manage office accounts and invoices
• Handle confidential information with discretion
• Provide administrative and technical support when needed
• Schedule and coordinate travel arrangements
• Perform basic bookkeeping tasks and update financial records
• Utilize company CRM and technologies required for customer tracking
• Work with provider offices as needed to schedule/confirm appointments, follow up on medical record submission, and provide patient rosters
• Locate and review ALL assigned medical charts, perform abstraction, copy all supporting documentation per specifications and data enter into the applicable software system ALL assigned abstracts.
• Experience producing deliverables in a fast paced, time sensitive, highly responsive environment, with ability to multitask and prioritize deliverables.
• Educate participants on their benefits based upon individual plan design and other clinical or non- clinical resources available
Human Resources Assistant Manager
J&M Tank Line Inc - Birmingham, AL
September 2016 to February 2017
• Maintain employee data and records
• management experience
• Manage job candidate screening, interview scheduling, and new employee orientation
• Conducted survey of senior leadership to determine organizational needs and update hiring process
• Post new job vacancies online and screen applicants
• Hire and onboard new employees
• Anticipate escalation and take over calls when needed
• Outstanding communication and negotiation abilities
• Preparing documents and reports
• Improving overall customer satisfaction
• Analyze & developing an understanding of how the customer interacts in the marketplace
• Organize & participate in product training & Trade Shows
• experience with technical products and vehicle safety, including international sales
• vehicle safety and machine vision products and solutions
• Work with the global event team on logistics and deliverables for conferences including: hotel branding, speaker coordination and presentation development, exhibitor areas, guest programs, and attendee management.
• Maintain new business relationships by following up with regular communication
• Maintain required macros and ticketing system and ensure company standards/rules/policies are enforced
• Collaborate with marketing and product teams to develop messaging and content that address common customer concerns
• Must keep all information collected in a safe, organized and confidential manner while maintaining confidentiality of PHI, HIPAA Privacy and Security Rules
• Identify potential risks, prepare plan comparisons and negotiate solutions for onboarding / offboarding employees.
• Advise distributors and dealers on policies and Standard Operating Procedures (SOPs), ensuring adherence to company standards and practices across all sales operations. Internet Sales Consultant
FREEWAY HONDA - Birmingham, AL
February 2016 to September 2016
• Leverage CRM to prospect, manage, and follow up on inbound and outbound leads.
• Call and email a minimum of 60 new and existing phone/internet leads daily.
• Consistently in top 10% for internet sales.
• Provided timely and accurate reports on all sales activities, resulting in more efficient forecasting of monthly sales expenses.
• Followed up on daily CRM objectives with the current sales staff, resulting in a 40% increase in lead conversion rate.
• Digital marketing
• Proficient in using software for sales tracking and reporting
• Informing customers about products and services
• Analyze & developing an understanding of how the customer interacts in the marketplace
• Develop customer sales growth strategy plans
• Partner with marketing to implement promotional programs
• Provide field reports highlighting account activities.
• Exceed monthly territory budget targets by supporting current account activity,
• Design and Implement sales objectives and best-in-class strategies (including sales forecasting, planning, and budgeting processes) in alignment with overall corporate planning cycles and objectives.
• Build, refine and implement targeting approach to drive new customer acquisition in growth market segments while maintaining current customers
• experience with technical products and vehicle safety, including international sales
• Generate leads and attract new prospects to develop a sales pipeline
• Nurture the company's existing client base by discovering new business opportunities within client base
• Handle any customers service issues, including taking responsibility, resolving, and putting measures in place to prevent further similar issues
• Collaborate with marketing and product teams to develop messaging and content that address common customer concerns
• Plan and direct the hiring and training of new Sales Representatives. Continuously oversee and direct the sales team's performance to ensure the achievement of sales quotas and strategic business goals.
• Prepare and manage sales budgets, projections, and expenditures. Set discount rates and determine price schedules to maximize profitability.
Front Office Coordinator/Administrative Assistant
Total Skin & Beauty - Mountain Brook, AL
June 2014 to February 2016
• Responsibilities include managing staff, overseeing and bringing solutions to patient issues, and assisting the Clinic Director in administrative tasks while overseeing the daily office operations of the office.
• Improving overall customer satisfaction
• Managed and trained 6 employees.
• Responsibly organize and coordinate office operations and procedures in order to ensure organizational efficiency
• Maintain communication and develop relationships with both patients and members of the local community and organizations
• Developed efficiency-enhancing work flow/process improvements that made all appropriate billing documents completed on time
• Work with provider offices as needed to schedule/confirm appointments, follow up on medical record submission, and provide patient rosters
• Work with provider offices as needed to schedule/confirm appointments, follow up on medical record submission, and provide patient rosters
• Utilizes various tools and resources to group together common debts from numerous clients in an effort to enhance strength of negotiations with a given agency
• Educate participants on their benefits based upon individual plan design and other clinical or non- clinical resources available
Receptionist/Administrative Assistant
OUTPATIENT SURGERY CENTER - Birmingham, AL
February 2013 to April 2014
Developed and oversaw the daily activities of this high-volume reception area. Announced arrival of visitors in a timely manner and escorted them to appropriate offices. Received and distributed all incoming mail to the department staff while maintaining daily log of time sensitive incoming packages and distributing appropriately. Scheduled travel arrangements for senior staff members. Ordered and maintained supplies for offices and kitchens while providing general information to visitors and staff. Conducted faxing and typing while answering multi-line telephone system.
• Selected to serve as first point of contact to greet and welcome visitors including multi-million dollar alumni donors
• Answered and screen high volume incoming calls and setup conference calls
• Called and emailed building office for maintenance requests and complaints
• Assisted Management with general administrative tasks and special projects as required
• Maintain new business relationships by following up with regular communication Education
Bachelor's degree in Business Management
University of Alabama at Birmingham - Birmingham, AL May 2021 to August 2023
Associate of Applied Science in Medical Support Specialist in Medical Support Specialist
Jefferson State Community College - Hoover, AL
2010 to December 2013
High School Diploma
Gardendale High School - Gardendale, AL
2009
Skills
• 50 wpm (5 years)
• billing (4 years)
• coding (Less than 1 year)
• Medical billing (4 years)
• Medical billing & coding (Less than 1 year)
• Medical invoicing (4 years)
• Stocking (Less than 1 year)
• Typing (10+ years)
• Receptionist (10+ years)
• Scheduling (3 years)
• Data Entry (5 years)
• Filing
• Microsoft Office (10+ years)
• Organizational Skills (10+ years)
• Microsoft Word (10+ years)
• Excel (6 years)
• MS Office (10+ years)
• Accounting
• Administrative Assistant
• Marketing
• Sales
• Office Administration
• Medical Records
• Customer service (5 years)
• Teaching (3 years)
• Medical Receptionist
• Insurance Verification (4 years)
• Medical Scheduling (3 years)
• Accounts Receivable
• Medical Office Experience
• Analysis skills
• Hospitality
• QuickBooks
• Google Suite
• Administrative experience
Certifications and Licenses
Driver's License
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