Product Manager Telecom & Engineering

Mark Consentino 978-***-**** • ****@***********.*** • LinkedIn Profile

Wireless Telecom & Ethernet - Program & Product Executive

Transforming Telecommunications Infrastructure through Program Management Expertise

Tech-savvy program integration executive leading large-scale complex product applications across global organizations. Demonstrated success transforming new product lift-off, high growth curve development and support model development improvement. Key Product Sales staff supporter and advocate achieving direct sales growth. Innovator and ideation leader with a track record of building new methods and procedures. Consistently formulated cost of work reduction plans. Achieved outcomes by measuring applied work in current environments and by setting improvement goals and methodically collaborating across teams through brainstorming and documenting new ways for the future environment. Recognized for establishing clear goals, articulating a vision of the future, and persistently applying measured outcomes to improve the next stage. Known for accomplishing incremental positive change to applications without seeking allocated CAPEX budgets. Handles CAPEX with expert risk management assessments, and a firm guardianship of cost-time-quality balancing.

Expertise:

• Program Management: PMO Development & Leadership - Budget Development / P&L Management - Program & Product Lifecycle Management - Schedule Development / Management - Issues and Risk Aversion Manager - Portfolio Oversight and Guidance - Staffing Development & Management Reviews - Vendor Negotiations / Contracting.

• Technical & Operations: Wireless & Wireline Telecom - Ethernet Software Defined Networks - Technical Process documentation writing – RFP Development – Development / Operations Integrator – Data analysis and presentation – Service Level Agreement & liaison to Legal teams.

• Leadership: Cross- Cultural Staff Management - Client Relationship Management - Expert Judgment / Problem Resolution – Proactive Team Building Coordinator - Strategic Planning/Execution - Performance Evaluation - P&L Management – Educator / Forum Development and Conductor.

Selected Accomplishments

Product subject matter expert sorting and solving complex design, operational and billing issues for customers and sales teams through proactive problem solving; resulting in improving customer satisfaction scores by 20%.

Spearheaded development of a $100M Land Mobile Radio replacement program for 33 globally diverse oil refineries including grass-roots requirements development, RFP development, supplier negotiations and resource planning, integrated staff of 150+ across matrixed shared team members, delivered on-time execution and transparent oversight.

Overcame a 40-year historical resistance from end-users with disparate and discreetly owned systems, technologies and support models by educating and directing them towards a unified global strategy utilizing familiar and existing suppliers that would scale and future proof the solution.

Innovator - within 30 days of hire, instituted a new process for a staff of 8 project managers to report time and expenses leading to increased visibility for finance and executives. Actual costs were realigned and financial planning accuracy increased with reliability and new trust by executives for financial forecasting and project pricing quotations.

Hosted twice weekly Open Mic forums with 1000+ varying participants over a 6-year period, helping sellers to solution fit products, solve application and process issues, drive and close out support escalations, direct and educate technical sales engineering, speeding solutions through extensive application and process knowledge.

Executive Career Progression

Product Manager, Technical Sales Support

• Delivered Business Class Ethernet Product Sales Support from product release to the leading Ethernet Product in the portfolio at $300M (2024) revenue stream.

• Sales Onboarding Manager and subject matter expert of a digital self-service web portal that allows ordering and network management of business class software defined Ethernet transport layer 2 and internet access. Orchestrated data true-up and defect reporting through data analytics and communicating top issues to Product Development.

• Communicator of the complex into understandable terms across the organization. Interpreter to many having scaled levels of knowledge across the organization, including new hires, technical sales engineers, marketing teams, product application specialists and billing developers. Peer coach and mentor with live exercise scenario-based problem-solving sessions. Proficiency in 30+ applications and databases.

• Self-driven sales process technical writer and change control manager. Actively scheduled regular review and updates of training collateral and documentation. Ideation leader and visionary, motivated to act through knowledge and through obtaining stakeholder buy-in. Content creator including product reference guides, sales processes, frequently asked questions, and Sales support guides.

• Key liaison between product development and sales teams, internal support teams, from pre-sales to billing. Hands on lift-up of trouble spots, meeting sales goals mindset, having a do-what-it-takes-attitude by provided one-on-one support. Orchestrated data true-up and defect reporting through data analytics and communicating top issues to Product Development.

• Train-the-trainer on complex processes and applications, design guidance illustrator and consultancy for development teams. Skills includes on-the-fly escalation management support in addition to planned development. Sales Markets supported include Retail, Wholesale, Federal and State Government, Education, Mid Markets, Small Business, Enterprise, Health Care, and Utilities providers.

• Developer of new processes while maintaining the evolution of existing processes to meet planned enhancement dates. Innovated improvements for sales teams, providing improved user functionality for sales applications, reducing complexity and speeding sales.

• Issues resolution management with simplification for executive consumption. Initiated escalations with follow through to closure. Product subject matter expert leading and participating in fault resolutions, setting expectations for product performance and feature behaviors. Maintained current roadmap of features and product gaps for development and marketing.

• Fluently partnered with Custom Contracts, Service Delivery, Construction and Engineering, Customer Services, Network Operation Center (NOC), Billing, Marketing, Legal, and IT development to constantly provide learning transfer and knowledge sharing between teams. Collaborator, meeting facilitator, arbitrator, and stakeholder endorsement manager with multicultural teams. Praised for respectful and effective communications under pressure.

• Reduced revenue recognition time frame by 30-60 days for over one hundred, multi-million-dollar accounts through root cause analysis and driving applications engineering resolutions.

Project Manager, Cellular Network Delivery

• Directed the scheduling and results of 80+ drive teams, produced final test reports, and gained acceptance for 11,000 cell sites for the Sprint Network Vision Program across 29 Central and Southeast US markets. Responsible for a $10M budget. Tracked and managed 300+ cell phones for drive teams.

• Reduced cost overrun by $40k per week within 4 weeks of starting date due to underutilized staffing while maintaining quarterly projected goals and effectively increasing drive team efficiency by 50%.

• Initiated and escalated support tickets and conducted daily conference calls with clients and internal technical leads. Consistently reviewed hourly & daily report emails and auto alerts and assured timely resolution of issues.

• Reported to VP level on technical status and financial forecasts with complex charted data; typically Excel pivot table extractions into a PowerPoint format. Conducted problem solving and technical resolution meetings between the client and in house technical staff.

• Negotiated to keep well trained drive teams by identifying cell clusters that could be partially completed.

• Conceptualized and instituted daily charting of workloads by requiring drive team vendors to report daily statistics of work complete. Created drive team scorecards to measure drive team performance against client acceptance of final data.

• Improved financial report by $80k per month by discovering data inconsistencies and correcting them.

• Established reliable and consistent daily communications of status updates, progress and forecasting.

Project Manager - Microwave Network Delivery

• Improved profitability of service delivery by $250k first year by consolidating warehousing and service vendor utilization.

• Created, tracked and reported profit and loss to VP for project equipment and service values up to $15M projects.

• Negotiated client deployment schedules which increased staffing efficiencies and eliminating return visits by 25%.

• Improved customer relations with two key accounts resulting in $300k of new service orders.

• Identified, negotiated and established contract terms and service prices with multiple service suppliers; improving their integration and training on internal procedures resulting in savings of $200k cost of goods sold.

• Directed remote technical installation teams, tower climbers, and survey and test engineers while executing high volume installation services (over 500 microwave links per year) of microwave radio networks for mobile broadband carriers such as Verizon, T-Mobile, Sprint, AT&T and municipal Public Safety Land Mobile Radio clients.

• Produced statements of work, bills of materials and maintained shipping and warehousing logistics reporting for customer orders as part of overall project planning, execution and revenue recognition.

Senior Project Manager – Mission Critical Two-Way Radio Systems

• Managed new radio installations and field engineering teams from within the customer’s municipal Emergency Operations Center. Met with public officials of police and fire departments to plan and manage installation of multi-position P25 radio dispatch consoles and achieved successful cutover to the new radio system.

• Newly formed US business unit, quickly discovered major gaps and worked with disparate teams to manage the engineering, furnish, install of P25 Public Safety Land Mobile Radio projects including their transition to support.

• Recaptured $2M worth of backlogged revenue within 6 months of hire. Ensured future revenue capture was on-time by initiating contact with customer account teams, tracked project time-line cash flows and closed on planned revenue working directly with the VP of Finance.

• Request for Proposal (RFP) key contributor, budgeting, scope of work estimating, and scheduling while assisting the negotiations with several multi-million-dollar contracts with mission critical counties throughout the US.

• Improved customer relations by addressing concerns and attending committee meetings with public officials. Diffused difficult technical and political concerns by maintaining integrity and transparency to the client’s key stakeholders.

• Developed operational planning, resource needs assessments and negotiated with line managers to maintain on time and on budget delivery. Initiated statements of work, tracked detailed budgets and presented to executives and finance for approval.

• Budgeting emphasis to close budget gaps by shifting resources and scope to meet monthly spend commitments. Budget management to $5M.

• PMO leadership: Promotion of corporate processes, coordinate training assessments and execution. Provided issue resolutions across diverse organizational cultures and business units by communicating customer-oriented business goals and targets, diffused personnel conflicts within cross functional environment without involving leaders.

• CARE Manager Role - Developed Operational Support Services, Service Level Agreements, and improved customer relations scores from customer feedback – set up and managed periodic customer care management reviews, documented gaps, and issues and risk assessments while assisting with spend prioritization for resolutions.

Program Manager, Mission Critical Two-Way Radio Systems

• Developed and executed a $100M program to upgrade the two-way trunked radio communications systems including a new procurement strategy at 8 US oil refineries which served as the model for 33 refineries around the world. Successfully managed diverse teams in an international Fortune 5 globally matrixed project environment.

• Provided strategic analysis and business case to executives by developing a template, and obtaining current systems data and metrics from refineries (project sites) with varying existing and emerging technologies. Provided complex financial ROI and NPV analyses for alternate evolutionary paths and technologies.

• Established governance teams, educated key stakeholders of developments across multiple lines of business, and produced complex requirement statements gaining stakeholder endorsement. Overcame resistance to change from middle to upper management, financial controllers, and end users by conducting live on-site and open challenge sessions.

• Led technical teams and managed a stakeholder base of 100+ individuals to develop a request for proposal, benefit definition list, risk assessment and mitigation plans. Managed multiple simultaneous project executions. Mentored project managers and motivated teams by portraying visual outcomes along the way.

• Planned and project managed a separate interim deployment of a small $5M two-way radio replacement for 6k construction workers integrated to the existing two-way trunked radio system at the Motiva Crude Expansion Project in Port Arthur, TX. Late start required extremely fast team alignment and execution. Delivered successfully within 9 months.

• Managed and coordinated design and installation of Distributed Antenna Systems design throughout refinery environments, which are used for critical infrastructure communications. Achieved 99.6% footprint coverage in densely populated metal piping areas and blast resistance work modules with a 99% coverage requirement (difficult balance of cost and design).

• Participated with technology research partners, and Shell procurement managers in vendor selections, negotiations and charting industry benchmark pricing.

Program – Project Manager, Microwave Radio Backhaul

• Planned and managed civil works and tower construction including the integration of OEM and third-party telecommunications equipment; high-capacity point to point microwave radio systems, multiplexors, cross connects, network management systems. Third party service supplier recruitment, screening and hiring, including tower climbers, and civil works teams.

• Initiated, created, and managed subcontractor training program by arranging in-house training classes which certified the contractor base to company standards. This initiative reduced installation costs by 30% per deployment.

• Focal point for customer relations while delivered multi-project telecom mobility solutions ranging to $6M.

• Managed test equipment calibration standards for the engineering group by hiring subcontractors and maintaining calibration records and recall schedules.

• ISO 9001 Quality Assurance Auditor; Recognized as a key contributor in maintaining ISO certification.

Program – Project Manager, Microwave Radio Backhaul

• Directed multi-national safety and telecommunications regulatory compliance program for the portfolio of microwave radio systems leading to a 25% sales increase.

• Canadian Safety Administration, Underwriters Laboratory, Federal Communications Commission knowledge of rules and procedures. Test planning, execution and overall management of product line compliance.

• Saved $50k per certified product line contrasted with an outsourced model; managed the integration of suppliers and resources including principals and 3rd party engineering teams.

• Saved over $100k in supplier service costs through contract negotiation with service suppliers.

• Migrated a complete Digital Microwave Radio Production Line overseas. Achieved executive planned production cost cut of 30% within 6 months by managing contract manufacturing staff on-site in Singapore and the Philippines.

• Graduate Certificate in Project Management at University of Texas at Dallas – 2007

• Program Management Professional (PgMP) Certified - #1350802 – Since 2010 – Active Status

• Project Management Professional (PMP) Certified - #205208 – Since – 2004 – Active Status

• University of Massachusetts, BSEE program – 2000-2003

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