Administrative Assistant Data Entry
Resume:
Amelia Ward
UPS Dispatcher - Customer Case Management
Mississauga, ON L5L 3M5
**********@*****.***
Willing to relocate: Anywhere
Work Experience
Cashier
Real Canadian Superstore-Ontario
June 2024 to Present
Administrative Assistant
UPS-Ontario
November 2018 to Present
Provide support to drivers for Mississauga & Milton areas Take calls from Customers to confirm delivery of their package Confirm daily confirmation of pickups with customers and have them entered on a spreadsheet If pickups are missed create new one to be picked up.next day. Work with customs to confirm international packages on hold for inspection. Work with tracking program to confirm location of drivers and time of delivery for package Take inventory of drivers uniforms and office supplies. Clerk Diary Frozen
Real Canadian Superstore-Oakville, ON
December 2023 to June 2025
Cashier Supervisor
Loblaws-Humbertown 1174
March 2018 to December 2023
Loblaws - March 2018 to Dec 2023 Humbertown 1174, Etobicoke Cashier – March 2018 to April 2019
Scan customer groceries and bag them
Return items to proper alise that customer decided not to take Cashier Supervisor - April 2019 to present
Perform refunds for customers, price over rides for cashiers when required. Take water bottle returns, Perform health and safety procedures every 30 minutes to make sure the store is safe for all staff and customers.
Take customers phone calls inquiry.
Data Entry Clerk
UPS
June 2020 to September 2020
UPS – Concord
Data Entry Clerk – September 2018 to present
Process all packages drivers bring back undelivered at the end of the day Make address corrections, update tracking numbers. Contact customers get all details to correct packages before they go back out for delivery Scan trucks every day before the deliver packages for the day Daycare Coordinator
Boaden Catering-Mississauga, ON, CA
November 2016 to March 2017
Provide Support to daycares that require special
food requirements for children with allergies
. Receive inquiries about catered food for morning snack lunch and afternoon snack.
. Provide support to 80 schools & daycares for catering by phone & email.
. Run daily production sheets for hot & cold kitchen to prepare food for next day for delivery to clients.
. Work daily with drivers to provide update if they are late to delivery or if food items are missing for each centre.
. Send out meals to centres if specials are missing or did not get lunch or snacks. Use of excel word
& outlook.
Pharmacy Assistant
Shoppers Drug Mart
August 2016 to March 2017
Refill reminder service for patience taking medication for chronic conditions
. Call patience to let them know when they have too refill their medication before they run out And refill to have them ready for pickup.
. Let patient know what medications they have on file and if a doctor visit is required to refill Customer Service Representative/Inbound
Outbound Calls-Toronto, ON, CA
October 2012 to October 2016
• Provide Customer for Customers for Serta Mattress
• Dial on Predictive dialer for outbound calls for follow up calls for customers who are requesting samples of
Mattress Information Kit.
• Inbound customer service calls for customers inquiring about getting accessories and to purchase a mattress.
• Explain the benefits and prices of 7 different models of mattresses
• Also provide outbound customer service for Purolator using the predicative dialer to get back Purolator customers to offer discount to sign up for 6 months and to maintain their Purolator account Customer Service
Outbound Calls-Toronto, ON, CA
February 2016 to August 2016
• Take roadside assistance calls for various companies
• Contracted with Toronto Police - work contracted to cover rush hour tows & for Impaired drivers,
• Suspended drivers, stunt driving, and Private Property. Also, have accidents tows brought to the pound
• Complete paperwork for customer who have had their vehicles impound
• Office duties - filing, keeping office supplies stock for all areas of the company
• Liaise with insurance different insurance companies for accidents tows Sales Clerk, Part-Time
Outbound Calls-Toronto, ON, CA
October 2014 to October 2015
• Sold Ladies Brand name shoes
• Casual, formal shoes, jackets and handbags
• Was responsible for assisting customers in the store. Handled cash.
• Closed store at the end of the night - had a key to close the store each night
• Make sure store was properly displayed
• Cleaned store end of each night
• Was left in charge of the store when owner was away Customer Service Representative/Administrative Assistant Outbound Calls-Mississauga, ON, CA
March 2013 to August 2013
• Book appointments for the President of the company
• Maintain his daily schedule
• Follow-up with clients and confirm scheduled appointment
• Qualify them for installation of our Roofing Product.
• Confirm client's information on Google Earth and Canada 411 to make sure information is accurate
• Also, use Streets & Trips program to Assist Owner with in trip route to clients within the Kitchener, College of Nurses of Ontario, Toronto, ON
Customer Service Representative
- 2006-08 - 2012-02
• Provide updates for member's files by email, phone and in person. Check files to confirm receipt of documents and person information on file has accurate information.
• Process payments over the phone and in person for all applications. Processing of registration, exam forms and annual renewal fees
Each year all nurses must renew registration by Dec 31st. Take payments over the phone and provide an update on receipt of forms and payment once submitted online.
• Provide international applicants with status update on their file when applying for registration to take the exam to practice nursing in Ontario
• When members, committee members and visitors come to the college direct them to the appropriate department.
• Provide security at the desk. All visitors must be escorted into the building by the person they have come to the college to meet with.
• All applicants and members must provide ID when coming to the college to get an update or changes on their file. (For protection and privacy of information provided).
• Sent out courier packages for other departments for same day delivery within the GTA.
• Take payments and applications at the customer service desk Customer Service Representative
John Bead Corporation Ltd-Toronto, ON, CA
2001 to 2006
• Take orders on the phone, by internet & fax
• Provide technical support to customers who are ordering online from the company website
• Provide customer service in the showroom warehouse to registered businesses. Customer Service Representative
Asurion-Toronto, ON
1998 to 2001
Customer service representative taking inbound/outbound calls to provide roadside assistance across North
America
• Performed other duties as required
Administrative Assistant
Walmart Canada inc-Mississauga, ON
September 1997 to April 1998
• Prepared for weekly meetings
• Kept log of Manager's calendar
• Kept log of assistant's time sheets, vacation & sick time
• Prepared advertising for the division
• Provided support to 8 buyers
• Typed memos and provided support to stores through emails Administrative Assistant
Wal-Mart Canada Inc-Mississauga, ON
1994 to 1998
• Provided support to the Director of Footwear, 4 buyers, 12 District Managers & 1 field Manager
• Maintained the manager's calendar
• Prepared weekly advertising
• Logged staff vacation & sick time
• Typed minutes and prepared mass mailings for stores Merchandise Assistant / Customer Service Representative Sears Canada-Toronto, ON
1985 to 1994
Provided administrative support to the buyer and product manager • Prepared monthly spreadsheets for contract balances
Education
Diploma in Wedding Planner
Ashworth College - United States
Diploma
Sheridan College - Brampton, ON
May 1991
Diploma in PC Specialist
ICS Learning Centre - Montréal, QC, CA
August 1990
Skills
• Cashiering
• CUSTOMER SERVICE (10+ years)
• Microsoft Outlook
• CUSTOMER SERVICE REPRESENTATIVE (10+ years)
• RECEPTIONIST (10+ years)
• Cash Handling (10+ years)
• Cold Calling
• POS
• Supervising Experience (4 years)
• EXCEL (5 years)
• RETAIL SALES (10+ years)
• English
Additional Information
SKILLS
Skill Name Skill Level Last Used
Microsoft Excel Advanced Currently Used
Microsoft Word Advanced Currently Used
ADDITIONAL
Outlook Advanced Currently Used
Internet Advanced Currently Used
INFORMATION
I have received several certificates for Customer Service and my picture has been published in the company
newspaper for excellent customer service
Top customer service Representative each month - incentive bonuses.
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