Customer Service Logistics Manager

***************@*****.*** +233********* TEMA, GHANA COM.25

MY OBJECTIVES Organized and motivated employees eager to apply time management and organizational skills in various environments. To assist in the growth of the organization through my creative initiatives, ideas, and a genuine enthusiasm that would allow me as well as your organization to progress

TECHNICAL SKILLS

*Customer assistance * Communication

*Account management * Computer skills

*Friendly, positive attitude * Relationship building

WORK EXPERIENCE Assistant Export Manager/Customer Service SEVENLOG LIMITED–TEMA, GHANA 03/2022

– CURRENT

Core Responsibilities:

• Identify process bottlenecks and implement solutions promptly.

• To help secure new clients.

• Build and maintain good relationships with employees and clients.

• Collaborate with the finance, operations, and Customer service team to better serve the company and clients.

• Suggest a solution for process improvement.

• Minimize operation and forwarding costs.

• Other duties and when may arise from time to time and as may be assigned. Freight & Logistics Manager FedEx- IAS GHANA LIMITED- ACCRA, GHANA 11/2022 – 03/22 Core Responsibilities:

• Improved operations by working with team members to find workable solutions with the aid of the Freight Tracker Spreadsheet I implemented. CONSTANCE ARKOH-OTOO

• Assigning tasks to subordinates/team members.

• Negotiating Freight rates on behalf of customers (Air & Sea) and arranging for pickups.

• Draft and endorse operational Memos for Customs purposes (Air & Sea).

• Sharing Tracking updates to customers on a Daily Basis regarding their shipments.

• Sharing weekly reports on the ongoing files with management.

• Representing the department in terms of meetings and likewise the main point of contact to relay vital information to the department.

• Approving department requisitions for operation purposes.

• Closing completed files and handing them over to the Account department for further billing.

• General office management- Sending and receiving mail.

• Any other duty assigned.

Client Account Manager (Import & Export) COMEXAS GHANA - TEMA, GHANA 11/2013 – 10/2021

Core Responsibilities:

• Handles Direct shipment- Import/Export/Logistics. (Using the company's ERP called ILS)

• Managed client communication and oversaw project progress to provide timely status updates and avoid delays.

• Accruals on ILS.

• Preparation of invoices/Validation.

• Other reports with the help of Ms. Excel (Managing customers

• touchpoint)

• General office management- Sending and receiving mail. (Making Photocopies and Scanning of documents.)

• Documentation of expenses.

• Managing of files per customer.

• Any other work-related duty assigned.

Gcnet Systems Supervisor EUROTECH COMPANY LTD- TEMA, GHANA 12/2012 – 08/2013 Core Responsibilities:

• Generating/Passing customs Declaration/Entries.

• Receiving calls from Clients and Reporting to the MD.

• Keep job records on customer history cards.

• To compile daily and monthly report.

Assistant Gcnet System Supervisor OSSARK COMPANY LTD – TEMA, GHANA 11/2011 - 05/2012

Core Responsibilities:

• Generating/passing customs Declaration/Entries

• Receiving calls from customers and reporting to the head supervisor.

• Attend to Customers/Keep Records in the Customer History Card.

• To Compile Daily and Monthly reports

Field Tally Clerk (Industrial Attachment) GHANA PORT AND HARBOUR AUTHORITY – TEMA, GHANA 03/20210 – 08/2010

Core Responsibilities:

• Keep Records of tallied information gathered from Fields.

• Compile Daily Report.

• Send Report to Supervisor.

Education and Training Background METHODIST UNIVERSITY COLLEGE GHANA TEMA 08/2018 – 06/2022 Bachelor of Science: PROCUREMENT & SUPPLY CHAIN MANAGEMENT CUSTOMS PROFICIENCY COURSE ACCRA 03/2022 – 04/2022 General Educational Development (GED): CUSTOMS PROFICIENCY CERTIFICATE GHANA INSTITUTE OF FREIGHT FORWARDERS TEMA 09/2015 – 09/2016 High Diploma: FREIGHT FORWARDING

GHANA COMMUNITY NET TRADE/EMDA DECLARATION 11/2011 General Educational Development (GED): GCNET CERTIFICATE GENTHIL COMPUTER TRAINING CENTER TEMA 11/2011 -01/2012 General Educational Development (GED): CERTIFICATE IN MICROSOFT OFFICE SUITE INTERNATIONAL SCHOOL OF AVIATION TEMA 04/2009 – 03/2010 High Diploma: CARGO HANDLING

ELMINA SENIOR HIGH SCHOOL ELMINA 2004 -2007

HIGH SCHOOL CERTIFICATE: WEST AFRICAN SENIOR SCHOOL CERTIFICATE

Languages Spoken 1. ENGLISH 2.TWI

3.FANTE 4. AHANTA

COMPETENCIES AND ADDED ADVANTAGES

• Good communication and interpersonal skills

• Confident and effective in dealing with people

• An effective team player

• Smart and quick to learn

• Ability to work under little or no supervision

DATE OF BIRTH

• 31 DECEMBER,1989

NATIONALITY

• GHANAIAN

MARITAL STATUS

• MARRIED

RELIGION & DOMINATION

• CHRISTIAN - CENTRAL ASSEMBLIES OF GOD, TEMA (COMMUNITY 4)

REFEREES

• MR. FRANK EDUAH

EXPORT MANAGER - SEVENLOG LTD

TEMA

M: +233 024*******

• MAD. MONICA AKOTO

HR MANAGER- FEDEX- IAS GHANA LTD

ACCRA

M: +233 050*******

• MR. SAMUEL FIIFI BONNEY

TRANSPORT/SHIPPING MANAGER- COMEXAS GHANA

TEMA

M: +233 024*******

• MR. BRUNO SENYO KUTANGNY

MANAGING DIRECTOR- EUROTECH COMPANY LTD

TEMA

M: +233 024*******

• MR.F. OSEI SARKODEE-ADDO

MANAGING DIRECTOR- OSSARK COMPANY LTD

TEMA

M: +233 020*******

• MR. ARCHIBALD AWUDI

OPERATIONS MANAGER - GHANA PORT & HABOUR AUTHORITY TEMA

M: +233 020*******

HOBBIES

• READING

• SINGING

• DRIVING

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