Project Manager Care Coordinators

Asa Smith

************@*****.*** 229-***-****

SUMMARY

Seasoned professional with 16 years of experience in managing projects, coordinating administrative support, and ensuring adherence to compliance standards. Proven expertise in managing high caseloads, processing applications, and determining eligibility for various programs. Seeking to leverage a career with strong communication, organizational, and problem-solving skills in a Project Manager /QA role.

WORK EXPERIENCE Georgia Department of Human Services, State of Ga

Medicaid Project Manager RSM/ ABD QA Tester

2022 - Present

•Processes applications and renewals to ascertain eligibility for various aid programs.

•Plans and organizes schedules and budgets while ensuring that the project meets its timeline

•Keeps team members informed and communicating with clients to define project objectives

•Tracking progress database monitoring to keep track of projects progress and milestones

•Reports risks and issues to lead Project Management and escalating when necessary.

•Engages in extensive communication with applicants, providing accurate and detailed information.

•Reviews and processes change requests, ensuring compliance with policy standards.

•Manages high-volume incoming inquiries regarding case status, demonstrating excellent customer service skills.

•Provides direct supervision to agents when acting supervisor is out of office.

•Analyzes and assess the effectiveness of services provided to customers in addition to assigned responsibilities of Agents on team.

•Assists UAT team with creating test cases, scenarios, and test scripts to conduct end-to-end testing

•Identifies and document defects using applicable system tools

•Ensures agency compliance with policies and procedures and appropriate documentation and reporting requirements.

•Trains, directs and guide employees challenging tasks.

•Leads members within my unit comprehensive system knowledge for customer support and public assistance.

•Assigns and monitors tasks to team members and monitors progress.

•Adheres to testing timelines per release schedule

Department of Human Services, State of Georgia

Administrative Support-Registration Team 2013 - 2022

•Conducted comprehensive interviews and evaluations of applicants to ascertain their eligibility for various social aid programs including Family Medicaid, SNAP, ABD, and TANF.

•Gained proficiency in utilizing several data systems like GEORGIA GATEWAY, SUCCESS, UCM, and $TARS, providing efficient processing of up to 300 Food Stamp/Medicaid applications daily.

•Demonstrated a commitment to enhancing client satisfaction by delivering quality service, while continually updating knowledge on company policies and welfare regulations.

•Assured accurate record-keeping by preparing and updating individual customer case files and inputting client demographic information into a secure government database.

Phoebe Putney Hospital

Assistant Office Coordinator 2010 - 2013

•Streamlined patient pre-admission process by conducting comprehensive interviews, verifying physician admitting privileges, and accurately inputting data into pre-admissions database.

•Enhanced patient experience by clearly communicating hospital policies, addressing inquiries, and coordinating amenities such as room selection and media rentals; ensured secure payment processing through diligent insurance verification and approval.

•Facilitated seamless patient admissions, from preparing necessary paperwork to verifying patient identity, assigning beds, and coordinating patient transport; extended services to emergency room and maternity patients as required.

JOBTRACKS

Medical Records Analyst 2007 - 2010

•Ensured accuracy of patient medical charts through comprehensive scanning and verification, covering various hospitals and doctors' offices across multiple counties.

•Transferred all verified data onto a company-wide electronic hard drive, facilitating streamlined access to accurate medical records.

•Conducted thorough audits of files and reports related to all procedures and patient workups, promptly reporting any inaccuracies for further investigation.

EDUCATION

Human Resource Management

Surgical Technology Diploma

Road to QA Career Development Program

SKILLS

Proficient in Microsoft Suite: Word, Excel, Google Sheets, Access, PowerPoint, Outlook, Windows XP, and QuickBooks, Classic Accounting Systems, and Accounts Payable; Type 50 WPM. • Will Facilitate the Performance of the Supervisor's Work by Relaying Information and Requests to Officials Within the Organization. • Can Respond to a Variety of Substantive Requests for Program, Budget, and Statistical Information. Manual QA testing, Agile testing. Automation Testing. Strong attention to detail, analytical thinking, critical problem solving, effective communication. Ability to collaborate with developers, understanding of testing mythologies, like Agile. Strong knowledge of automation tools, documentation skills, and the capacity to identify and report bugs clearly.

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