Medical Records Human Resources

REBECCA CUNNINGHAM

267-***-**** m **************@*****.***

PROFESSIONAL HIGHLIGHTS

Detail-oriented Medical Office Support Professional with over 15 years of experience in medical records management, administrative support, and HR functions across hospitals, outpatient clinics, private practices, and insurance companies. Recognized for adaptability, learning agility, and dedication through multiple internal role advancements. Proficient in medical terminology, electronic records systems, and onboarding processes.

SKILLS

Medical Records Management & Scanning

Human Resources & Onboarding Processes

Office Administration & Clerical Support

Electronic Medical Records (EMR) Systems

Communication & Coordination

Data Entry & Document Management

Knowledge of Medical Terminology & Billing Codes

PROFESSIONAL EXPERIENCE

Various Roles: Secretary, Assistant Caregiver Support, HR Assistant July 2019 – Jan 2025

Patriot Home Care Philadelphia, PA

Administrative & Front Desk Support:

Served as Receptionist at the front desk, managing phone calls, emails, and office correspondence across multiple sites.

Assisted with office duties, including vacation and PTO request submissions, ensuring smooth coordination between caregivers, coordinators, and managers.

Caregiver Support & Coordination:

Supported caregivers in resolving clocking in/out issues and troubleshooting app-related problems.

Facilitated communication between caregivers and coordinators, enhancing patient care processes.

Human Resources & Onboarding:

Processed caregiver applications via DocuSign, created profiles in HHA, and uploaded necessary documents (ID, Social Security card, etc.).

Coordinated medical appointments for bloodwork and conducted background checks and child abuse clearances.

Managed onboarding documentation and facilitated face-to-face meetings to complete hiring processes.

Medical Records & Scanning:

Prepared and scanned 100-200 files daily, ensuring proper organization and digital archiving as part of the company’s paperless transition.

Maintained accuracy in medical record management, removing staples and paper clips to optimize scanning quality.

Medical Practice Office Clerk Sep 2018 – Jun 2019

Cardiology Consultants of Philadelphia (contract role through AppleOne Staffing) Norristown, PA

Provide medical records processing and clerical support for cardiology medical practice in the Einstein Healthcare Network.

Perform a range of duties for medical records, including answering and placing calls, processing release authorizations, handling payments, and retrieving and sending records to physicians, attorneys and patients via fax and express FedEx mail.

Provide other back-office support including supporting call volume from front-desk, opening and directing postal mail, and other duties assigned by staff.

Clerical Support Admin Mar 2015 – Mar 2016

QTC Medical (contract role through All Medical Staffing) Philadelphia, PA

Provided support for a medical records distribution company across a network of private medical practices, rehabilitation centers and hospitals.

Reviewed and processed medical record release authorizations, collected documentation and medical files, and delivered to physicians and patients via fax and express FedEx mail.

Accessed EMR and physical files and used office equipment (computer, printer, fax machine, mail meter, etc.) to carry out duties.

Medical File Clerk Sept 2014 – Jan 2015

Lankenau Hospital (Contract role through Protocall Staffing agency) Philadelphia, PA

Served as a medical file clerk for busy hospital unit, maintaining all patient files

Ensured accurate and timely filing of medical documentation; retrieved and filed up to 150 files daily for appointments, audited records for accuracy and completeness.

Used records management system for recording and processing patient information (data entry, information retrieval and document scanning).

Led patient file reorganization project to clean up backlog of incomplete and misfiled records.

Medical Records Clerk Apr 2014 – Jul 2014

KeystoneCare Medical (Contract role through AppleOne Staffing) Wyndmoor, PA

Deliver patient service and clerical support to assigned medical client organizations including hospitals and medical offices.

Compile, verify and record patient records and medical history with speed and efficiency.

Review medical records to ensure correctness and completeness of patient information.

Retrieve and deliver medical records requested by medical staff, patients and other entities.

Compile data such as demographic information and medical treatments information; code records and manage laboratory test results posting to records.

Medical Records Clerk Nov 2007 – Jan 2013

Greater Philadelphia Health Action Philadelphia, PA

Maintained responsibility for accurate and timely filing, retrieval, tracking, and maintenance of medical records. Utilized computerized systems for record processing (data entry & document scanning).

Served as a back-up for front office activities assisting with patient check-in, appointment scheduling and insurance verification.

Rotated through regional physician network to support changing across medical practice locations.

Office Clerk Jan 2002 – May 2007

AHP Settlement Trust Philadelphia, PA

Performed a variety of roles with increasing scope and responsibility across functions including: claims intake, research and media review, claims and payment processing, and day-to-day administrative support for the Office Manager.

Maintained paper-based filing system and periodically assisted with tracking in MS Excel.

EDUCATION

Strawberry Mansion High School, Philadelphia, PA High School Diploma

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