Care Coordinator Customer Service
Resume:
Amethyst Tiscareno
Merced, CA *****
******************@******.***
Professional Summary
Passionate and knowledgeable Office Clerical and Medical assistant with vast experience providing administrative and management skills in office settings. Accustomed to addressing the changing needs of an office and supporting colleagues and superiors with excellent assistance skills. I bring forth high quality organizational skills and a self-motivated drive to achieve excellence. Adept in various software applications, filing systems, and office equipment. A commitment to safely and professionally handling confidential tasks. Eager and ready to leverage my managerial and administrative skills to best serve the company.
Work Experience
Managed Care Representative
Golden Valley Health Centers-Atwater, CA
June 2024 to January 2025
•Made Outbound calls to patients to schedule their Annual Wellness Visits.
•Met Quotas
•Created lead sheets
•Excel spreadsheet analytics
Patient Care Coordinator
Uprise Health-Remote
June 2023 to December 2023
• Dedicated Care Coordinator specializing in case management, situational assessments, conflict resolution, and exceptional communication. Compassionate care coordinator who actively listens and builds trust to help clients resolve personal issues and achieve life goals.
• Assisted members in high-stress calls and created Authorizations for mental health counseling.
• Directing calls in critical incidents to Clinical Managers.
• Would take high inbound-outbound calls daily.
• Met quotas and worked well in high-stress environments Specialist Advocate
SCA Health-Remote
October 2021 to March 2023
• Called patients to schedule their specialty care appointments and to make them aware of the added benefit that was implemented in their insurance plan.
• Would schedule surgeries for patients.
• Locating providers quickly and efficiently while having our clients on the line.
• Scheduled 50 patient appointments a day.
• Gave quality care to our members.
Lead Call Center Representative
SBGA, UCI Inc-Remote
January 2019 to September 2021
• Conducted outbound telephone sales calls for a wide variety of consumer products and services. Assisted with quality assurance process as required. Worked frequent overtime or substitution hours.
• Extensive call center representative experience
• Strong familiarity with product information to inform customers
• Exceptional skills in logging numbers accurately
• Outstanding skills in verifying product pricing
• High creative thinking and customer service skills
• Superior record of closing telephone sales
• Excellent proficiency with MS Office suite
Veterinary Technician
Dana Park Veterinary Hospital- PetVet-Redding, CA
August 2019 to February 2020
• Quick learner
• Medical terminology
• X ray machine handler
• Excellent customer service
• Making estimates.
• Filling medication
Receptionist
American Pet Clinic-Ceres, CA
December 2018 to July 2019
1. Checking in and out patients checking eligible insurance cash handling opening shifts & closing shifts key holder for clinic.
Receptionist
Merced Veterinary Clinic-Merced, CA
October 2016 to December 2018
1. I have worked in the Veterinary field for over 3 years. 2. I worked in a fast pace work environment and provided excellent customer service skills. Hostess/Server
Chefanellis Catering-Merced, CA
July 2014 to January 2016
1. Obtained a Food Service position with Chefanelli's Catering to utilize friendly disposition, attention to detail, and good multitasking skills.
Education
Bachelor's degree in Psychology
Cornerstone University - Grand Rapids, MI
March 2023 to Present
Associate in Business Management and Communications University Arizona Global Campus
August 2021 to July 2022
Skills
• File Management
• Medical Scheduling
• Medical Terminology
• Hospital Experience
• Training & development
• Schedule management
• Product demos
• Customer Service
• Computer Skills
• Case Management
• Communication skills
• Veterinary experience
• Laundry
• Leadership
• Event Planning
• Front desk
• Dancing
• Financial auditing
• Kennel Experience
• EMR Systems
• High Performance
• Dog Handling
• Medical terminology
• Animal restraint
• Customer service
• Medical Receptionist
• Auditing
• Phone Etiquette
• E-commerce
• Cash register
• Cash handling
• Sales
• Microsoft Outlook
• Scheduling
• Mental Health Counseling
• Filing
• Multitasking
• Venipuncture
• Microsoft Office
• Laboratory experience
• Laboratory Experience
• Organizational Skills
• Animal Care
• Inventory
• Marketing
• Front Desk
• Direct sales
• Medical imaging
• Cash/Credit Handling
• Typing
• Excellent Customer Service
• Management
• Animal Handler
• Training
• Order management system
• Microsoft Powerpoint
• Pet Care
• Outbound sales
• Clerical experience
• EMR systems
• Retail/Stock
• Clerical
• Pet care
• Microsoft Word
• Microsoft
• Medical Imaging Experience
• Billing
• Patient care
• Data Analysis
• Medical Records
• Hospital experience
• Customer Service Skills
• Microsoft Excel
• Veterinary Technician Experience
• Schedule Management
• Retail sales
• Animal Restraint
• Outlook
• Veterinary Assistant
• Receptionist
• Data Entry
• Animal Handling
• Outbound Sales
• Works well in fast pace conditions
• Veterinary technician experience
• Medical records
• Telemarketing
• Data analysis skills
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