Instructional Design Project Management

Lisa Sandonato

Telephone: 617-***-****

Email: ***********@*****.***

Professional Experience:

Over 20 years of Learning and Development project lead expertise in the US and EMEA.

Adept at collaborating with diverse stakeholders, aligning training with organizational goals.

Applying the latest instructional design and adult learning theories for engaging learner-centric programs.

Expert problem solver, enhancing learning outcomes across various industries.

Mentoring junior designers and facilitating knowledge transfer on projects.

Proficient in project management and resource allocation.

Management Development Onboarding Program Design

New Hire Development Onboarding Program Design

Sales Enablement Program Design

Creating impactful training materials, eLearning modules, and curricula for global clients using instructional design principles.

Working across sectors like consultancy, healthcare, FinServ, banking, insurance, environmental safety, and technology.

Tailoring instructional materials to industry-specific needs.

15+ years of experience with cutting-edge eLearning technologies to enhance training.

Developing assessment strategies and evaluating training program effectiveness.

Leading instructional design teams and fostering a collaborative and innovative work environment.

Technical Skills:

Articulate Storyline 360 and Rise: Advanced

InfoMapping/FS Pro: Advanced

Captivate: Proficient

Camtasia: Proficient

Workday: Proficient

Learnworlds: Proficient

Videoconferencing tools

Adobe Creative Suite: Advanced

Microsoft Office 365 Suite: Advanced

Toonly, Vyond: Advanced

Invideo Proficient

PicsArt Proficient

Work Experience:

6/2024 – PRESENT

Lead Instructional Designer and Learning Strategist – Safira Clinical Research

As the lead designer for Safira’s Global Online Academy, I play a critical role in driving the project's success by overseeing the strategy, design, and delivery of learning solutions for the launch of the Client Education Academy. This initiative was a first-of-its-kind educational resource for the company, requiring comprehensive needs analyses with C-suite executives to align with business objectives and the needs of a diverse client base.

Key Achievements & Responsibilities:

Needs Analysis & Stakeholder Collaboration: Conducted in-depth needs assessments with C-suite executives to understand the training requirements of the target audience. This foundational work guided the development of a curriculum that meets the demands of multiple systems, job roles, and client needs.

Comprehensive Training Plan: Developed a detailed training plan encompassing learning objectives, timelines, and resource allocation for digital, live, and hybrid training programs.

Hybrid Curriculum Design for Business Change: Designed a robust hybrid curriculum not only for system training but also for project and business managers on how to effectively organize and implement business change with site staff. This curriculum focused on enhancing managers' capabilities to streamline change management processes, ensuring efficient site operations and adoption of new systems.

Learning Content Creation: Created engaging and accessible training materials, including interactive e-learning modules, instructor-led content, job aids, project plans, assessments, and multimedia presentations. The curriculum was tailored to accommodate varying levels of learner expertise, from entry-level to senior management.

Curating Diverse Training Materials: Developed and curated a rich blend of content, from written materials and graphics to interactive exercises and simulations, ensuring a dynamic and engaging learning experience.

Staying Current with Industry Regulations: Maintained up-to-date knowledge of clinical research, ePRO/eCOA developments, and evolving regulatory guidelines to ensure all educational content remains relevant and compliant.

Consulting on Learning Modalities: Provided strategic consulting on additional learning channels, including live workshops, webinars, and blended learning approaches to enhance the reach and effectiveness of the academy.

6/2022 – 9/2023

Lead Instructional Designer - Point32 Health/ClearPoint Consultants

As the lead designer for a division-wide systems migration project, I played a pivotal role in ensuring a smooth and successful transition to new systems, all while meeting a strict go-live deadline. This comprehensive initiative required not just a focus on technical training but also on empowering management teams to navigate change effectively, ensuring business continuity and staff engagement.

Key Achievements & Responsibilities:

Needs Analysis & Stakeholder Engagement: Conducted extensive needs analysis for over 1,000 Customer Service and Claims Representatives, as well as management teams, to pinpoint their specific training requirements during the systems migration. This analysis informed the development of tailored learning solutions.

Management Development in a Changing Environment: Designed specialized tools and resources for Managers and Supervisors to enhance their capabilities in managing change, communication, and staff support post-transition. This focus ensured that leaders were equipped to guide their teams through shifts in business processes and system functionalities.

Comprehensive Training Plan: Developed a detailed training roadmap with clear objectives, timelines, and resource allocation for hybrid learning solutions. This plan included digital, live, and blended learning approaches, catering to both frontline staff and management across various business lines.

Curriculum Design for Systems & Leadership Training: Created a well-structured curriculum that addressed the diverse needs of different job levels, ensuring alignment with learning objectives for both systems training and management development. The curriculum emphasized practical strategies for leaders to manage ongoing changes and foster team resilience.

Engaging Learning Content Creation: Designed a wide range of training materials, including interactive e-learning modules, instructor-led content, job aids, assessments, and multimedia presentations. The focus was on making learning accessible, engaging, and directly applicable to real-world scenarios.

Continuous Support for Management Teams: Regularly conducted coaching sessions with management teams, addressing challenges related to the systems transition and operational shifts. This hands-on support facilitated smoother adaptation and enhanced leadership effectiveness.

Collaborating with Facilitators & Mentorship: Partnered closely with facilitators, ensuring they were well-prepared with the necessary materials. Provided mentorship to newer facilitators to enhance their delivery and engagement strategies.

Feedback Loop for Continuous Improvement: Collected feedback from both trainees and trainers to refine training materials, methods, and delivery. This iterative process ensured that learning programs remained effective and responsive to the evolving needs of the organization.

3/2022 – 6/2022

SR LEARNING CONSULTANT - Microsoft/GP Strategies

As part of a global team of learning designers, I played a key role in developing comprehensive training solutions for the Sales Enablement channel. This initiative focused on empowering sales teams with the knowledge and skills needed to excel in dynamic markets by providing training on product knowledge, industry trends, sales techniques, and customer engagement strategies.

Key Achievements & Responsibilities:

Designing Engaging Learning Materials: Created a wide range of learning content, including both online modules and instructor-led courses, as part of the Worldwide Learning Sales Enablement Program. The materials were designed to enhance the capabilities of global sales teams, enabling them to effectively promote products and engage with clients.

Collaboration with Sales Leadership: Maintained ongoing collaboration with Sales Business Heads to ensure training content was relevant, accurate, and aligned with current sales goals. This partnership was key in integrating real-world sales insights into the learning curriculum, making it directly applicable for the sales force.

Developing Online Learning Resources: Led the creation of online learning resources tailored to align with diverse product and service objectives across multiple sales channels. Leveraged platforms like MS Teams and PowerBI to deliver content efficiently and interactively, ensuring that sales professionals had access to just-in-time learning tools.

Ensuring Accessibility & Global Reach: Focused on optimizing multimedia content to guarantee accessibility and engagement for a worldwide audience. Developed content that was compatible with various learning preferences, enabling consistent learning experiences across regions.

Alignment with Sales Strategy: Ensured that all training materials supported the overarching sales strategy by equipping teams with cutting-edge industry knowledge, effective sales techniques, and customer engagement strategies. This alignment was crucial in driving sales performance and client satisfaction.

3/2021 – 12/2021

SR LEARNING CONSULTANT – Various Clients/Aptara

Client: Ernst & Young

The goal of this project was to convert traditional in-person learning materials, presentations, and activities into engaging digital formats optimized for online delivery. This initiative involved the creation of a wide range of multimedia content, including videos, interactive modules, and e-learning assets, ensuring a seamless transition to virtual learning environments.

Key Achievements & Responsibilities:

Strategizing NASBA-Compliant Content Design: Developed and prepared learning assets to meet NASBA compliance standards for converting Instructor-Led Training (ILT) to Virtual Instructor-Led Training (vILT), specifically for Lead Auditor and ISO courses. This involved a deep understanding of compliance requirements to ensure training effectiveness.

Creating Storyboards and Scripts: Designed detailed storyboards and scripts to guide the development of engaging online learning modules, ensuring that learning objectives were met while enhancing learner engagement.

Collaboration with Offshore Development Teams: Worked closely with offshore digital assets and graphic design teams to produce high-quality content. Provided clear guidance and feedback to align designs with course objectives, maintaining consistent communication throughout the content development process.

Ensuring Design Consistency and Quality: Monitored the implementation of recommendations across the courseware to ensure alignment with instructional strategies and overall project goals. This was crucial in maintaining the quality and integrity of the transformed learning materials.

Client: People2.0

The objective of this project was to design an online onboarding program that would effectively acclimate new employees to People2.0’s culture, policies, and job-specific skills, ensuring a smooth and confident start in their new roles. My role required close collaboration with various department managers, including HR, IT, and subject matter experts, to build and sustain an engaging and comprehensive onboarding experience.

Key Achievements & Responsibilities:

Rapid Development of Online Training Assets: Led the fast-paced design and creation of online course materials, including micro-learning modules, system demonstrations, and employee onboarding content using Storyline 360, Rise, and Camtasia. This ensured that dynamic systems training was both effective and engaging.

Designing a Hybrid Learning Program: Developed a hybrid content approach, collaborating with program managers and training teams to produce remote learning modules that seamlessly integrated both self-paced and live virtual sessions.

Creation of Supporting Training Resources: Produced detailed facilitator guides, quick reference guides (QRGs), and informational resources to build a robust online training library. These assets served as ongoing resources for new hires and training facilitators.

Content Curation for Optimal User Experience: Focused on curating and organizing content to ensure a user-friendly experience, enhancing employee engagement and retention throughout the onboarding journey.

7/2019 – 7/2020

INSTRUCTIONAL DESIGNER – FM Global/Axiom Learning Solutions

The aim of this project was to develop a robust leadership development program to upskill managers and supervisors across the organization. This program was designed to equip leaders with the tools and techniques necessary to manage teams effectively, drive performance, and navigate change. My role required collaborating with key stakeholders and subject matter experts to design and deliver a curriculum that addressed both core management competencies and advanced leadership strategies.

Key Achievements & Responsibilities:

Comprehensive Curriculum Design: Created an end-to-end leadership development curriculum that included a blend of digital and instructor-led content, tailored to managers at various levels. Focused on aligning content with organizational goals and performance metrics.

Core Topics Covered:

oStrategic Leadership: Vision setting, decision-making, and leading through change.

oEffective Communication: Active listening, feedback, and managing difficult conversations.

oTeam Dynamics & Collaboration: Building high-performing teams, conflict resolution, and fostering inclusivity.

oPerformance Management: Goal-setting, coaching, performance reviews, and career development.

oEmotional Intelligence: Self-awareness, empathy, and stress management.

oChange Management: Navigating organizational change, resilience, and adaptability.

oProject Management Fundamentals: Prioritization, resource allocation, and time management.

Rapid Content Development & Design: Utilized Articulate Storyline 360, Rise, and Camtasia to develop engaging e-learning modules, scenario-based learning exercises, and interactive activities to reinforce key leadership concepts.

Blended Learning Approach: Integrated self-paced online modules with live virtual instructor-led training (vILT) sessions to maximize learner engagement and retention. Ensured content accessibility for global teams.

Supporting Training Resources: Created facilitator guides, quick reference sheets, and job aids to support both participants and trainers, ensuring consistent program delivery and alignment with learning objectives.

Continuous Improvement & Feedback Integration: Collected feedback from program participants and facilitators to refine training materials, enhancing the program’s relevance and impact over time.

1999 - 2019

ADDITIONAL WORK EXPERIENCE:

Freelance Learning Designer, Self Employed 2016 - 2019

Instructional Designer, Clean Harbors, Norwell, MA 2014 - 2016

State Street Corporation AVP Learning and Development, Boston, MA 2011-2014

Broadridge Financial Solutions Leaning Strategy Consultant, Boston, MA 2005-2011

DST International: Executive Software Trainer, Boston, MA/Surbiton UK 2003 – 2005

State Street Corporation: Program Developer Boston MA/London UK 1999 – 2002

Education:

Newbury College: AS Business Mgmt.

Northeastern University: Marketing

Other:

LEAN Practitioner

CIPD Program Management Certificate

Certified ESL Instructor

Toastmasters International (Past Club President, Toastmasters Intl Back Bay Toastmasters, District 31)

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