Customer Service Team Members
Resume:
Selin Rives
Conyers, GA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Supervisor
Pure Talk Holdings, INC-Covington, GA
October 2020 to Present
• Managed a team of 20 customer service representatives, providing guidance and support to ensure high-quality customer interactions
• Led weekly team meetings to communicate updates, provide coaching, and address any concerns or challenges faced by the team members
• Resolved escalated customer issues promptly and effectively, maintaining a high level of professionalism at all times
• Conducted regular performance evaluations for team members based on established criteria, providing constructive feedback for growth opportunities
• Mentored and coached team members to enhance their skills, performance, and career development opportunities
Area Manager
News America Marketing-Atlanta, GA
August 2016 to October 2020
• Performance management of direct reports
• Approve weekly ISR payroll
• Effective communication with ISR, management, and peers
• Execute core programs and merchandising jobs efficiently
• Facilitate monthly cycle meetings
• Monitor area expenses carefully ensuring integrity of financial processes and controls Billing Specialist
Loving Helping Hands-Stone Mountain, GA
July 2014 to August 2016
• Prepare invoices for billing
• Prepare bi-monthly payroll with accuracy and proficiency
• Research and resolve invoices that are incomplete and unable to be billed
• Research the data report which reflect billing errors
• Work with the A/R Specialist to resolve disputes
• Generate various billing reports and ensure data is reflective of accurate transactions.
• Investigate any unbilled or unresolved jobs to ensure bills are accurately recorded and billed within appropriate time frame
Mental Health Paraprofessional
The Potters House-Stone Mountain, GA
September 2012 to July 2014
• Monitor the behavior of children with special needs.
• Transport consumers to various destinations.
• Consult with therapist and other mental health professionals as part of the therapeutic team.
• Engage children in fun learning activities
Financial Analyst
North Avenue Baptist Church-Atlanta, GA
July 2005 to September 2012
• Perform all tasks necessary to invoices
• Interact effectively with internal business units and external customers
• Account Reconciliation
• Weekly Cash Postings
• Ensure compliance with GAAP in the preparation of financial statements for clients
(Corporations, non-profit, and individual)
• Maintain accounting processes, including journal entries and general ledger, billing, accounts payable, and monthly bank account reconciliation Assist in month end close Police Officer
Atlanta Police Department-Atlanta, GA
December 1982 to February 2002
• Served as an elite member of DUI Countermeasures Team a specialized unit hand-selected by then Police Chief Eldrin Bell.
• Served the Atlanta community by reducing crime and treating all with respect and compassion.
• Investigated information regarding crime prevention, media advisories, missing person bulletins, Atlanta's Most Wanted.
• Efficiently and effectively addressed youth-related crime, domestic violence, quality of life issues, and perception of crime in the City of Atlanta.
• Gathered preliminary information as responding officer on criminal calls, prepared relevant reports to pass the information gathered on to the assigned investigator.
• Served as a member of the Vice Squad, working undercover on various details, etc. Education
BS
Strayer University
April 2008
Skills
• Strong written and verbal communication skills
• Typing: 80wpm
• Excellent interpersonal skills
• Proficient in Quick books
• Microsoft Office Suite
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