Desktop Support Data Center

STEPHEN BARBIERI

Denver, Colorado *****

720-***-**** www.linkedin.com/in/stephenbarbieri ********@*****.*** SUMMARY

Self motivated, well-organized Desktop Support, Mainframe, Data Center Operator with in depth experience as a Lead Computer Operator and Production Control Analyst. Background includes broad technical proficiencies with a wide range of platforms. Adaptive, quick learner with demonstrated effectiveness in training and supervising an entire staff in a 24/7 environment, including weekends. Proven ability to analyze, make decisions, troubleshoot and problem solve. Known as a team player with strong interpersonal, analytical, problem-solving and leadership skills. Strong performance history, with results-oriented approach and conscientious work ethic, eager to accept new challenges and “go the extra mile.” TECHNICAL SKILLS

Software & Operating Systems: Intune; Azure; Endpoint Manager; Autopilot, ManageNow; McAfee EPO; BitLocker; Remedy; Service Now; Citrix; Avaya; Webex; Active Directory; SCCM; LDAP; MS Windows 10/11; MS Office365; Cisco Anyconnect; Sharepoint; Commvault; Brightstor; EMC Networker; MVS-TSO; JES2; OS/390; CICS; IMS; SDSF; ISPF; Z/OS; OPSMVS; Netview; Omegamon; Sysview; Mainview; JCL; CA7/11; CA1/TMS; CA/Dispatch; CA/Unicenter; Moveit File Transfer (DMZ); NDM; FTP; Jobtrac; ControlM; Autosys; VM/CMS; VSE; VTAM; Infoman; Nagios; Managemon; TPX; SAR; SAP; Veritas Netbackup; VAX-VMS; Robot; Novell; Lotus Notes; Tivoli; HP Openview; Sitescope; Solar Winds; SMS Invision Software (MVS); Cerner HNA Software (VAX); CostPoint Accounting Software. Hardware: Dell, HP, Lenovo `Laptops/Desktops; IBM 3090, 9000 & 9672 CMOS; IBM AS400; AMDAHL 5890; HITACHI DATA SYSTEMS; EMC Dasd; IBM Shark Dasd; SUN MICROSYSTEMS; TANDEM; IBM 3745 Controller; IBM RS6000 SP/2; IBM 3480/3490 Tape Drives; IBM 3494 ATL; Storage Tech Virtual Tape & Silo’s; Rack & Stack Servers Experience with Cat5/6 & fiber optic cabling. DEC Alpha Hardware; Windows & UNIX Servers PROFESSIONAL EXPERIENCE

Small Business Administration Denver Colorado 02/2024-09/2024 Desktop Specialist Patriot llc

Long term assignment setup and install all new HW/SW for Small Business Administration employees across the USA Desktop purchasing, deployment, and maintenance in other offices as needed Special projects including but not limited to Audio/Visual conference room integration NIST compliance initiatives Video Conferencing/Zoom Rooms, Authentication including MFA and Modern Authentication, Ongoing Information Services projects that arise year to year Sonic Automotive Denver Colorado 11/2023-12/2023

Desktop Specialist Elevated Digital

Short term assignment setup and install all new HW/SW in 5 dealerships. Each dealership needed 75-100 workstations Desktop purchasing, deployment, and maintenance in other offices as needed Special projects including but not limited to Audio/Visual conference room integration NIST compliance initiatives Video Conferencing/Zoom Rooms, Authentication including MFA and Modern Authentication, Ongoing Information Services projects that arise year to year UC Health, Highlands Ranch Colorado 07/2023-10/2023 Desktop Specialist CDW

Short term assignment setup and install all new hardware in 4 nurse stations, 12 computers in each workstation. Setup and install all new hardware (including laptops, work station on wheels, iPads, AV equipment) in 96 patient rooms and work areas outside rooms

Woolpert, Denver Colorado 07/2021-04/2023

Desktop Specialist

Hardware specialist including laptop repairs, HW/SW upgrades and re-imaging from Win7 to Win10 using SCCM. Deploying all employees Win10 laptops. Installing/configuring 2factor authentication. Setting up work areas including monitors, docking stations, and phones Create/modify and populate addition fields within active directory, adding permissions to active directory and other systems

Xcel Energy, Denver Colorado 09/2019-02/2021

Desktop Specialist

Hardware specialist including laptop repairs, HW/SW upgrades and re-imaging from Win7 to Win10 using SCCM. Deploying all employees Win10 laptops. Installing/configuring 2factor authentication. Setting up work areas including monitors, docking stations, and phones Create/modify and populate addition fields within active directory, adding permissions to active directory and other systems. CHARTER COMMUNACATIONS, Greenwood Village Colorado 03/2019-08/2019 Desktop Specialist

Hardware specialist including laptop repairs, HW/SW upgrades and re-imaging from Win7 to Win10 using SCCM. Deploying all employees Win10 laptops. Installing/configuring 2factor authentication. Setting up work areas including monitors, docking stations, and phones. Setting up new employees HW/SW. Replacing motherboards, keyboards, LCD; Create/modify and populate addition fields within active directory, adding permissions to active directory and other systems JACOBS ENGINEERING, Englewood Colorado 09/2018-01/2019 Service Desk/Desktop Specialist

First point of contact for over 75000 worldwide employees, Assisting Jacobs with the migration of newly acquired CH2m engineering firm including password resets, unlocking accounts, new employee passwords. Installing/configuring software on desktops & citrix profiles, reimaging Win7 to Win10 using SCCM, installing network printers. Create/modify and populate addition fields within active directory, adding permissions to active directory and other systems. GREATWEST FINANCIAL, Greenwood Village, Colorado 03/2014-08/2018 Desktop Specialist

Troubleshooting/debugging skills to discern critical from minor problems Responsible for setting up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software

Install and perform repairs to hardware, software, and peripheral equipment Hardware specialist including laptop repairs, HW/SW upgrades and re-imaging Production Control Analyst

Provided primary support for submission, monitoring and control of application jobs. Provided support for job processing/hardware failure recovery in partnership with other support groups. Run batch jobs using AUTOSYS. Restart job abends utilizing written or verbal instruction within 15 minutes. Monitor overall infrastructure health including hardware, network and environmental systems

Monitoring and troubleshooting of EMC Networker & restore requests. BALL AEROSPACE, Boulder, Colorado 03/2012-12/2013

Production Control Analyst

Monitoring and troubleshooting of NetBackup jobs & restore requests. Escalation, communication, and management of production system issues and equipment failures. Actively seek to identify opportunities for process improvements and alignment with other data center operations teams. Actively seek to define, document, update and test procedures for day-to-day tasks. Assisting peer technology teams with rebooting servers, pulling cables, racking hardware, moving data center equipment, keeping the data center clean.

Responds to customer inquiries promptly and appropriately. Takes ownership to ensure satisfactory completion of inquiry through engagement of appropriate peer team resources. 5280 SOLUTIONS, Highlands Ranch, Colorado 10/2009-12/2011 Operations Analyst, Nelnet, Inc

Managed seven AS400 LPAR's, proactively monitoring systems health. Monitored AS400, UNIX, and NT platforms to ensure operability of system and applications. Ran batch jobs using ROBOT. Restart job abends utilizing written or verbal instruction within 15 minutes. Handled system maintenance, IPL's and implemented systems hardware and software changes. Participates in disaster recovery preparations and testing as required. Participates in holiday and on call rotation, flexibility is assigned shift for temporary coverage on other shifts. Provide technical assistance for user questions/issues on Windows XP and 7 and Microsoft Office 2003 and 2010. Install and perform minor repairs to computers and peripheral equipment. Set up equipment for employee use.

Windows XP migration to Windows 7.

BOSTON MARKET, Golden, Colorado 02/2009-08/2009

Production Control Analyst, Harvey Nash

Provided primary support for submission, monitoring and control of application jobs. Determines and prepares proper job schedules and special processing requirements for each day. Provided support for job/process/hardware failure recovery in partnership with other support groups. Ran batch jobs using AUTOSYS. Restart job abends utilizing written or verbal instruction within 15 minutes. Handled system maintenance, IPL's and implemented systems hardware and software changes. Monitor overall infrastructure health including hardware, network and environmental systems. Allocates daily processing work load to ensure optimal efficiency. Provides data center hardware infrastructure support as needed EDUCATION

AA, Computer Science, St. Petersburg College. St. Petersburg, Florida Dell Certify

HDI Certify

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