Scrum Master Project Manager

PROFESSIONAL SUMMARY

Certified Scrum Master with over 10 years of experience in end-to-end understanding of SDLC methodologies such as Waterfall, Agile Scrum, Kanban, SAFe, and Hybrid models, bring proven expertise in implementing effective project delivery strategies. Possess domain knowledge spans Insurance, Mortgage, E-Commerce, and Financial Markets, enabling to adapt seamlessly to diverse industries. Specialized in Agile practices, particularly Kanban, XP & excel in facilitating scrum ceremonies like sprint planning, daily scrums, and retrospectives, while maintaining critical scrum artifacts like Burndown Charts. Expertise in developing metrics like Sprint Burndown, Velocity, and Lead Time that supports continuous improvement and precise forecasting. Managing on-site and offshore teams, ensuring adherence to best practices, and facilitate estimation techniques like Planning Poker and T-Shirt Sizing are some of the competitive skills that I possess along with a comprehensive knowledge in Risk Analysis, Security Valuation, and Portfolio Management.

•Methodologies: Hands-on experience in Waterfall, Agile-SCRUM, XP, Scrum-Waterfall Hybrid, and SAFe, enabling efficient adaptation to diverse project management needs.

•Utility Tools: Office 365 and MS Project for effective collaboration, planning, and resource management.

•Process Tools: Rally, Jira, Version One, SharePoint, HP QC, and HP ALM for tracking, managing workflows, and ensuring quality delivery. ServiceNow, Remedy

•Reporting/BI Tools: Tableau, SSRS, Microsoft Power BI, and MS Visio dashboard and reports supporting data visualization and decision-making steps for senior leadership.

•Programming Languages: Strong command over Java, C++, HTML, XML, and SQL Server supports overseeing development, customization, and database management tasks.

EDUCATIONAL QUALIFICATION

MASTER OF BUSINESS ADMINISTRATION Sep 2003 – Oct 2005

Institute of Marketing & Management

BACHELOR OF COMMERCE Aug 1998 – Sep 2000

D.D.U. University -Gorakhpur

PROFESSIONAL CERTIFICATIONS

Scaled Agile Scrum Master (SSM 5.0)

Certified Professional Scrum Master (PSM-I)

PROFESSIONAL EXPERIENCE

QBE Insurance, Sun Prairie, WI Jan 2024 – Current

Guided Agile teams to deliver high-quality data-driven solutions, ensuring seamless and efficient project delivery. Oversaw projects focused on infrastructure improvements, such as Unity Catalog absolute path changes and framework updates, and managed changes related to multinational billing processes. Additionally, applied knowledge of P&C insurance processes, including underwriting, claims, and pricing workflows, to enhance operational efficiency and align with industry standards

Scrum Master

Here’s a more polished and detailed version of your roles and responsibilities with refinements and additions for clarity and impact:

Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure alignment with Agile best practices and team objectives.

Collaborate closely with data analysts, scientists, and cross-functional stakeholders to define project goals, scope, and deliverables, fostering seamless communication and shared vision.

Identify and proactively address impediments to maintain the team’s momentum and productivity, ensuring timely delivery of results.

Mentor and coach team members on Agile methodologies, fostering a culture of collaboration, adaptability, and continuous improvement.

Monitor, analyze, and report on team performance using Agile metrics such as burndown charts and velocity, driving data-informed decision-making.

Ensure strict adherence to QBE’s data governance and compliance standards, safeguarding the integrity and quality of project deliverables.

Leverage expertise in P&C insurance processes, including underwriting, claims management, and pricing workflows, to align project strategies with industry best practices and optimize outcomes.

Drive initiatives that enhance P&C insurance-specific solutions, ensuring operational efficiency, accuracy, and customer satisfaction.

Champion innovation by identifying opportunities to streamline processes and improve frameworks, keeping projects ahead of industry trends.

Environment: Service Now, Remedy Change Request Ticket Management

Sephora USA, Inc., San Francisco, CA Jan 2023 – March 2023

Sephora has undertaken several initiatives to enhance its supply chain management. One notable project involved reorganizing its distribution network to support its rapid growth and expansion. This included optimizing warehouse locations, improving inventory management, and leveraging automation to handle increased e-commerce demand.

Scrum Master

Managed a team of 6-10 resources in the daily execution of agile development with a focus on scrum.

Autonomously manage the end-to-end development and deployment process

Ensure completeness of user stories in terms of acceptance criteria to accurately estimate, and development and testing tasks, level of effort estimates, and definitions of done.

Executed scrum meetings including daily standups, sprint planning, sprint reviews, and retrospectives.

Prepares for and participates in scrum of scrum activities or meetings with other scrum teams.

Worked with product owners and leadership other to report project status and provide feedback to scrum team.

Manages scrum project via Jira and reports consistently on team velocity while resolving any impediments.

Assisted in release planning and overall product roadmap definition.

Works with other scrum masters in the program to optimize team delivery and to assist with resource sharing where applicable.

Ensure smooth communication and alignment between supply chain stakeholders, such as procurement, manufacturing, logistics, and distribution teams.

Coordinate dependencies among teams to maintain the flow of deliverables.

Environment: Agile, SAFe, SharePoint, Microsoft Teams, One Drive, SCM, Jira

FIS Global Services, Milwaukee Dec 2021- Nov 2022

FIS combines an open data integration process, best-of-breed financial services data modeling and industry-leading business intelligence tools to provide the insight required to run a more efficient and profitable institution.

Scrum Master

•Identified project management coordination process gaps or areas for improvement followed by recommendations & foreseeing solution implementation with using continuous integration Devops pipeline

•Mentored Agile teams on integrating P&C-specific operations, such as policy underwriting, claims handling, and pricing analytics, into their sprint goals. Promoted cross-functional collaboration between technical teams and insurance domain experts to achieve cohesive and effective solutions.

•Conducted stakeholder reviews to finalize budget, schedule, funding, staffing requirements and success criteria delivering a detail project plan.

•Facilitated and managed daily stand-ups, product backlogs grooming meeting, sprint planning meetings, sprint reviews/demo, retrospectives, story board and story writing.

•Planned cross functional releases ensuring team adherence to agile principles.

•Mentored and supported managers and supervisors in their direct report transition processes.

•Utilized Burn Metrics while reporting project updates to senior leadership.

•Guided the project team in integrating change management activities into their project plans.

•Enacted change and continuous improvement increasing the productivity of scrum teams.

•Delivers informational and decision-seeking presentations to technical and business groups.

•Managed project risks, issues/problems, and activity progress to ensure project goals are critical milestones are on track. Mentored the team to work through the problem resolution and risk mitigation as needed.

•Coordination between the project team, cross functional areas along with external entities including customer/vendors as needed to meet project goals.

•Seeks and develops more productive and effective ways to complete assigned tasks. Ensures fit with timeline, architecture and user needs empowering self-organize and grow cross-functional teams.

•Advocated for solutions that prioritized customer experience within P&C insurance operations, such as efficient claims resolution and personalized policy options. Ensured the delivery of services that enhanced satisfaction and trust among policyholders.

Environment: Agile/Scrum methodology, Service Now, Remedy

BMO Harris Bank, Chicago Feb 2018-Aug 2021

BMO Harris Bank is a diversified retail banking and financial company that provides a broad range of financial operations. The project objective was to enhance the existing web-based application for loan processes, which will assist the Financial Advisors to be more efficient as compared to their current process. The project followed Agile/Scrum methodology.

Scrum Master

Organized/facilitated SAFe ceremonies including sprint planning, daily stand-up meetings, sprint reviews, retrospectives, demos, Scrum of Scrums, and other SAFe-related meetings.

●Communications around team’s accomplishments, blockers, impediments, & risks to the RTE and management.

●Worked along with Release Train Engineer with BWSR (Bi-weekly status report), Pre/PI planning event,

●Servant leader to enable the team to be self-organized and cross-functional.

●Change request and other ticket submissions using different tools, follow ups leading to final resolution.

●Actively worked with the Product Owner and Stakeholders to monitor the product backlog on an ongoing basis to meet release timelines (TSA exit) and value to the business.

●Led project meetings tracking status, external dependencies, impediments, and upcoming milestones.

●Coach teams to identify and minimize waste, maximizing value creation, identifying dependencies and complex delivery challenges through inter-team collaboration.

●Facilitated knowledge transfer sessions for the team to improve transparency.

●Security exceptions submission ensuring security and dynamic scans of the applications.

●Facilitates team collaboration, decision making and conflict resolution.

●Facilitated triage calls with QA and developers for any raised defects by the QA.

●Maintained risks and dependencies as identified the team.

●Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 15% thus increasing team's throughput in less than 8 weeks.

●Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

●Participated Agile adoption Retrospective during the PI planning for the organization with the leadership and guided teams with outcome resulting in enhanced performance.

●Maximized the team’s efficiency and their time management by introducing code-review sessions.

●Conducted Retrospective with some fun activities like Trivia, kudos cards and icebreakers.

●Team commitment and coordination and team support during production deployment activities.

●Supported the team in resolving dependencies, facilitated Break-out Sessions, and setting up program-level cadence (SAFe) during the PI planning.

●Active participation in Scrum Masters Practice group bringing in proposals around improving the scrum effectiveness within the organization.

Environment: Agile - Safe, Docker, Jira, Tableau, MS Office Suite, MS Project, Kanban, Scrum, ServiceNow

Kohl's, Chicago Jan 2016 - Dec 2017

Project was related to Cloud Migration (GCP Google Cloud). Kohls has a legacy application for Merchandise where allocations happen. Legacy Tool is developed in Java Swing. As a part of the new project migrating from On-premises application to Cloud along with Enhancements for Current Application. New system is Web based application, worked on Modernization of the WEB application. Working with Order Management, improvising E-Com Orders.

Scrum Master

●Facilitated and managed daily stand-ups, product backlogs grooming meeting, sprint planning meetings, sprint reviews/demo, retrospectives, story board and story writing.

●Planned releases cross-functionally ensuring that the team knew their Agile Values.

●Utilized burn-down metrics to report project updates.

●Enacted change and continuous improvement increasing the productivity of Scrum Teams.

●Empowered teams to self-organize and grow cross-functionally advocating transparency, honesty, and creativity among the team

●Strategically removed impediments ensuring no external/internal distractions to the development team.

●Work with helpdesk team for Service Now for tracking tickets, managing incidents, and maintaining a knowledge base using kanban board in Jira for tracking purpose.

●Coached upper management, project Teams and other Project Managers on agile best practices.

●Maintained board to monitor the status of user stories, sprint release/progress, team velocity, and capacity.

●Mentored the team on user story creation and Agile practices

●Communicated with top management, engineers, product managers and support specialists on product issues particularly during deployment.

●Documented Retrospectives, Demo recordings, Working Agreements, Impediments & Issues.

●Supported end-to-end supply chain operations by enhancing system functionality to optimize inventory allocation, demand forecasting, and order fulfillment processes.

●Worked closely with supply chain stakeholders to resolve dependencies, align requirements, and improve logistics workflows. Protected development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog and project timeline.

●Work closely with project owner in backlog management and continuous delivery of features.

●Educated and reinforced scrum methodology and agile framework to team members and key stakeholders.

●Managed project scope to ensure delivery was compliant to scope commitment.

●Helped with educate the organization via enterprise training and workshops as well as small group and individual coaching and mentoring opportunities

Environment: SharePoint, Service Now, Microsoft Teams, One Drive, Power Apps, Flow, Box, Office 365 groups, Skype Conferencing, Metalogics, Jira.

PT Infotech Solution, India Jan 2010- Aug 2013

PT Infotech Solutions with operations in Indonesia and India, specialize in systems integration and application development. The company support integrated IT solutions for a wide spectrum of customers in diverse industry areas. PT Infotech Solutions focuses on products, development, consultancy for verticals such as TV & Media industry and Horizontals such as Manufacturing & Oil, Retail, and financial services.

Project Coordinator / Business Analyst

●Oversaw the with development of a comprehensive workflow process for monitoring automation performances and modified mean time between failure schedule as assigned.

●Ensured document control, process assets, project activities tracking are in place with frequent team communication.

●Assisted Management and team lead in aligning strategic goals with project roadmap with vendor coordination around defining the integration flows and activities.

●Involved in business development by updating the clients with documents required referrals, personal observation & making corporate presentations.

●Placement of magazines to increase Advertising Revenue of magazine from potential markets.

●Gathered and reviewed high and detail level requirements, seek approvals on context diagram, activity diagram, high level and analytical business process flow as well as decomposition diagram to make clear understanding about the proposed business processes as well as interface system.

●Create and propose new business process model and process improvement logic and ideas.

●Assigned tasks among development team monitored and tracked progress of project following Agile methodology.

●Issues /defects resolution during UAT by working with the IT team.

●Managed offshore developing team for several project as well as create budgeting based on their effort, did meetings, solved issues if there any.

Environment: Agile Scrum, Microsoft Office Suite, Smart Draw, MS Share Point, MS Visio, MS Office, MS Project

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