Account Management Event Sales
Resume:
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Woodland Hills, California *****
**********.*******@*****.***
SUMMARY
A seasoned professional in hospitality
with a robust skill set in business
development, revenue generation, and
team leadership. Experienced in
account management, networking, and
market analysis, adept at forecasting
and communicating effectively.
Known for strong organizational skills,
self-motivation, and multitasking
abilities, coupled with a commitment
to high ethical standards and
excellence in exceeding customer
expectations. Specializes in catering
and event sales, as well as planning
and executing successful events.
SKILLS
• Ethics & Integrity
• Networking
• Business Development
• Revenue Generation
• Budget Development & Forecasting
• Account Management
• Customer Focus
• Problem Solving & Decision
Making
• Team Leadership & Management
• Multitasking
• Organization
• Communication
• Detailed & Results Driven
SUZI JACKSON
EXPERIENCE
November 2023 - July 2024
Catering Services Manager, Wynn Encore Las Vegas Las Vegas, NV Developed innovative menus and service packages, ensuring seamless coordination of meal delivery and meticulous management of event schedules and food preparation timelines. Directed all aspects of catering operations, from overseeing setup and breakdown of serving stations and equipment at venues. Hands on where needed to ensure and guarantee flawless execution of events.
• Achieved consistently high levels of customer satisfaction by leading a team dedicated to delivering exceptional service, resulting in surpassing monthly sales targets for new catering clientele.
July 2022 - March 2023
Sales Manager, Hotel Services at Four Seasons Las Vegas, Encore Global Las Vegas, NV
Employed consultative sales strategies to understand client objectives, utilizing CRM insights for tailored solutions. Attended site visits and meetings to enhance event experiences and address client needs promptly. Prepared and delivered quotes and proposals, collaborating closely with Hotel Sales, Catering, and Convention Services Teams to ensure seamless event execution and client satisfaction.
• Consistently exceeded targets with monthly audiovisual sales revenues ranging from $150,000 to $190,000, achieving sustained business growth while maintaining Four Seasons' standards of "World-Class Service. September 2021 - March 2022
Director of Events, Iron Cactus San Antonio Riverwalk San Antonio, TX Successfully sold, organized, and executed events ranging from intimate gatherings to full restaurant buyouts accommodating up to 500 guests, ensuring exceptional client satisfaction and operational excellence throughout. Managed all event logistics including site tours, contract negotiations, event orders, floor plans, and on-site execution, maintaining meticulous attention to detail and delivering seamless event experiences.
• Drove corporate event sales in San Antonio through strategic networking with Riverwalk Hotels, Venues, and Associations, resulting in a 10-20% increase in Q4 2021 and a subsequent 20% rise in Q1 2022, achieving revenue targets efficiently.
July 2018 - May 2020
Manager, Event Sales and Restaurant Operations, The Bel-Air Restaurant Los Angeles, CA
Managed private events, restaurant, and quick service operations, optimizing efficiency and service quality through new systems and training initiatives.
• Increased event sales by 15% in 2018 and 30% in 2019 through strategic space utilization, targeted restaurant marketing, and proactive client outreach across corporate, social, and non-profit sectors.
• Developed and implemented effective sales strategies that expanded the client base to include prominent organizations such as Alzheimer's Greater LA, Geffen Playhouse, Getty, Sony, and others.
May 2017 - July 2018
Sales and Marketing Manager, Lawry's The Prime Rib Beverly Hills, CA Managed sales and marketing efforts to expand client base and increase event revenue, overseeing all aspects of event operations from consultation to final billing.
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PREVIOUS JOB HISTORY
Sales Manager Buca di Beppo
Pasadena & Santa Monica, CA
• Exceeded 1st quarter sales goal
by 20% in 2011 and continued
success into the 1st half of
2012, demonstrating consistent
achievement in meeting and
surpassing sales targets.
• Achieved 100% scores in "Event
Sales/Management Process" and
"Overall Group Experience &
Satisfaction," highlighting
outstanding performance in
event sales and customer
satisfaction.
Group Sales Manager Airtel
Plaza Hotel & Conference Center
Van Nuys, CA
• Played a key role in achieving a
banner month for the hotel by
generating $1 million in revenue,
contributing significantly to
overall sales success.
• Recognized as the "Top Sales
Performer" for the 3rd quarter,
surpassing individual monthly
budget by an impressive 95%,
demonstrating exceptional sales
performance and achievement.
Manager, Travel Division
Antares Culver City, CA
• Effectively managed an annual
budget of $2 million, ensuring
efficient allocation of resources
and financial oversight.
• Implemented strategic financial
management practices to
optimize budget utilization,
supporting operational
excellence and achieving
financial targets.
Event Manager National Travel
Exchange Trade Shows Canoga
Park, CA
• Managed site selection, logistics,
and onsite operations for 150
trade shows, ensuring seamless
execution and client satisfaction.
• Effectively managed $1.5M
annual budget, optimizing
resources and achieving
financial goals for event
operations.
• Achieved exceptional results, surpassing $1.2 million in event sales annually in 2017 and 2018, encompassing food, beverage, and room rental revenues.
• Collaborated with Corporate Marketing Director to drive event business and increase restaurant sales, successfully executing events ranging from small gatherings to full restaurant buyouts for up to 1000 guests. February 2015 - January 2017
Event Sales Manager, Tavistock Restaurant Group - Napa Valley Grille Los Angeles, CA
Managed end-to-end event operations, including sales, production, communication, and logistics. Negotiated contracts and created Banquet Event Orders (BEOs) to align client needs with operational and kitchen requirements.
• Achieved $900 thousand in event sales in 2015 following the reopening in May, demonstrating strategic leadership and effective sales management.
• Developed new event program during renovation, enhanced community engagement, and managed successful relaunch with improved service standards for both restaurant and private events.
July 2014 - January 2015
Private Events Director, Braemar Country Club Tarzana, CA Orchestrated and executed private and member events, enhancing venue rental and increasing sales in food and beverage through meticulous planning and implementation.
• Streamlined event operations by preparing detailed contracts and function sheets, ensuring clear communication between kitchen and banquet departments for efficient execution and client satisfaction.
February 2012 - March 2014
Event Sales Manager, Tavistock Restaurant Group - Napa Valley Grille Los Angeles, CA
Managed event operations for events from 10 to 1100 guests, handling sales, production, communication, contracts, BEOs, and customized menus/floor plans.
• Exceeded revenue goals with $1.2 million in 2012 and $1.3 million in 2013 by targeting diverse markets. Designed custom menus, including five to nine course tastings, wine pairings, and off-site catering, tailored to client preferences. TECHNICAL SKILLS
Microsoft Office 365, Google Suite, Adobe Pro, Tripleseat, Delphi, Reserve, Salesforce, Caterease, Caterpro, Meeting Matrix, Social Tables, Opera, Cvent CERTIFICATIONS
Food Handlers – Issued: SNHD 11/2/2023 Expires: 11/2/2026 Alcohol Awareness – Issued: AAT 11/1/2023 Expires: 11/1/2027
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