Office Manager

MICHELLE APLIN

********.*******@*****.***

www.linkedin.com/in/michelle-aplin-aa79811b

Laurinburg, NC, 802-***-****

Results-driven Operations and Customer Care Manager with over 15 years of experience optimizing workflows, managing teams, and ensuring customer satisfaction in fast-paced environments. Expertise in warehouse operations, inventory control, vendor compliance, and cross-functional leadership. Proven track record in process improvement, staff training, and leveraging technology to streamline operations. Adept at managing large-scale projects, driving cost savings, and implementing operational best practices to enhance efficiency and profitability. Strong leadership skills with the ability to cultivate high-performing teams and build lasting customer and vendor relationships.

Areas of Expertise

Operations and workflow optimization

Inventory and supply chain management

Staff supervision and cross-training

Process improvement and automation

Vendor and contract management

Warehouse management systems (Koerber, Sage, SPS Commerce)

EDI document processing (810, 856, 855, 850, 860)

Salesforce, Workday, PowerApps, MuleSoft integration

Payroll and timecard management (Dayforce, Paylocity)

Customer relationship management (CRM)

KPI monitoring and performance analysis

Cost reduction and efficiency strategies

Compliance with federal regulations and audits

Shipping logistics and freight coordination (Turvo, Lineage Link)

Employee engagement and training programs

Accomplishments

Supervised teams of up to 13 employees across multiple shifts, improving productivity and engagement.

Successfully integrated warehouse management systems (Koerber, Workday, Salesforce) to streamline reporting and inventory tracking.

Spearheaded process improvements that reduced shipping discrepancies and improved customer response times.

Managed vendor contracts, ensuring compliance and cost reductions through effective negotiations.

Led cross-training initiatives that improved workforce flexibility and reduced downtime.

Implemented new payroll and attendance tracking systems, reducing errors and improving efficiency.

Enhanced reporting accuracy by developing streamlined processes for revenue and inventory tracking.

Managed high-profile customer relationships, ensuring prompt resolution of account issues and discrepancies.

Improved inventory control through meticulous tracking and optimization of stock levels.

Successfully coordinated with IT teams to implement system enhancements and automation for routine tasks.

Career Experience

Senior Customer Care Manager Lineage Logistics 2023 - 2025

Lead a team of 13 employees across first and second shifts, ensuring seamless operations.

Process and approve payroll in Dayforce, verifying timecards and making necessary adjustments.

Generate and distribute weekly and monthly revenue reports using Koerber, MuleSoft, Workday, Salesforce, and PowerApps.

Oversee employee training, cross-training initiatives, and schedule adjustments for optimal staffing.

Research and resolve shipment discrepancies, ensuring compliance with regulations.

Manage order allocations within EDI systems and monitor Salesforce to maintain KPI targets.

Investigate and resolve unpaid accounts receivable invoices, collaborating with the finance team.

Coordinate shipping logistics, scheduling pick-ups using Turvo and Lineage Link.

Serve as a key member of the Employee Engagement Committee and facilitate employee grant applications.

Warehouse Operations Manager Great American Merchandise & Events 2020 - 2023

Oversaw warehouse operations, managing inventory, shipping, and process optimization.

Streamlined EDI document processing for seamless order management and fulfillment.

Managed vendor relations, coordinating maintenance projects, and overseeing external service providers.

Processed payroll, approved time-off requests, and managed workforce scheduling in Paylocity.

Implemented cost-saving measures for warehouse supplies, ensuring vendor compliance.

Spearheaded the integration of warehouse software, enhancing order processing accuracy.

Conducted inventory audits and maintained optimal stock levels for high-demand items.

Warehouse Office & Shipping Administrator Great American Merchandise & Events 2017 - 2020

Managed open order reports and coordinated warehouse inventory levels.

Scheduled pick-ups for major retailers, including Home Depot and Walmart.

Verified stock levels, adjusted inventory, and processed shipping documentation.

Assisted in processing EDI purchase orders and ASN documentation for seamless order tracking.

Facilitated rework projects to optimize inventory levels and reduce waste.

Site Coordinator Professional Filing Systems 2015 - 2017

Managed DME equipment purchases and rental agreements across multiple locations.

Verified insurance coverage, obtained pre-authorizations, and coordinated shipments.

Provided superior customer service by ensuring prompt and accurate order processing.

Medical Receptionist Carolina Pediatrics 2014 - 2015

Scheduled appointments and assisted patients in a high-volume medical practice.

Verified insurance benefits and processed patient co-pays efficiently.

Maintained electronic patient records and ensured seamless clinic operations.

C&S Wholesale Grocers

2000 - 2013

An industry leader in supply chain solutions and wholesale grocery supply

Warehouse Analyst & Audit Recovery Clerk

Drove $50,000 per month in revenue through coordinating the purchase of office supplies and rentals at 20 facilities, managing weekly tracking of budgets, P&L, and expense reports.

Augmented communication via distributing weekly GL-based reports to leaders from various sources including Crystal, Microsoft Access, and Oracle software programs.

Standardized operations by researching and resolving vendor issues, auditing and receiving paperwork, and completing any other duties as assigned by supervisors.

Audit Recovery Clerk

Optimized $2M in annual assets by facilitating IMS and Vendor Relations Issue resolutions.

Fostered collaborations with 20 different local warehouses through researching and resolving vendor claims, driving warehouse communication to confirm receipt of the products.

Delivered a 7-day project timeline via gathering all documentation and conducting a cycle count for the product, managing vendor relationships and issues, and resolving other challenges.

Education

Associate Degree, Advanced Medical Billing & Coding Bryan University, AZ

Contact this candidate