Customer Service Account Manager

Rachael C. Ngandwe

**** ********** ** ***********@*****.***

Temple, PA 19560 267-***-****

QUALIFICATIONS

●Excellent communication skills with people of diverse cultural backgrounds

●Professional and diplomatic interpersonal skills

●Ability to work in fast-paced, self-directed environment

●Self-motivated individual who works well independently or in a team environment

●Valued for honesty, integrity, positivity, and hard work

●Proficient computer skills in Microsoft Word, Office, PowerPoint, and Excel

●Wide-ranging Knowledge of Salesforce, Corrigo, and Service Channel

EDUCATION

The Pennsylvania State University, Abington, PA Graduated August 2018

Major: Bachelor of Arts, English

Relevant Coursework: Business Law and Ethics, International Relations, Political and Social Theory, Honors English Composition.

EXPERIENCE

Amphenol CIT, Carlisle Interconnect Technologies Inc. 206 Jones Blvd, Pottstown, PA 19464

Inside Account Rep I April 2024 – Current

●Supports government contractors and subcontractors from many different industries - mainly compromising military and space accounts during my role, which include BAE, Ducommun, Hiller Measurements, and the FAA, generating millions in revenue a year for the facility.

●Manages and maintains significant workload comparatively to my tenure as a representative, and adapts to the multiple company buy-outs and subsequent restructures that have come with them.

●Adapts to and utilizes in-depth technical training to gain a more thorough understanding of different departments and the industry, as an account management-oriented role.z

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Quench, USA, 630 Allendale Road, King of Prussia, PA 19406

Senior Account Manager November 2020 – June 2022

●Cater to national-level businesses by maintaining accounts with high amounts of units, and specifying solutions for each account based on industry’s needs and water specifications

●Resolve increasingly complex billing, service, cancellation, and sales projects for a high volume of units as needed within a selected deadline

●Stand as the main point of contact for all escalations with specified assigned book of accounts

Account Manager December 2019 – November 2020

●Analyzed and worked escalated customer cases to solve requests in order of urgency

●Generated sales by presenting products offered, modifying offers based on trend needs, following entire sale process from inquiry to installation with customer, while also consorting with multiple departments to provide optimal service to completion

●De-escalated problem cases to retain customer base and provide compassionate assistance to concerned customers and clients

Flower Orthopedics, 100 Witmer Road, Horsham PA 19044

Sales Operations Coordinator September 2018 - November 2019

●Maintained flow of products through order entry, shipment preparation and monitoring, and customer follow-through

●Established rapport with customers and sales representatives to ensure productive and efficient business dealings

●Determined methods to solve potential risks with inventory, product pricing, billing, and shipment of cases to reaffirm core functionality of company

Ooka Japanese Sushi and Hibachi Steakhouse, 764 Bethlehem Pike Montgomeryville, PA 18936 Hostess October 2017- September 2018

●Prepared front of restaurant through register management and aesthetic upkeep upon opening

●Responded to pending reservations with professionalism and courtesy to uphold higher-end clientele

●Utilized problem-solving skills to cater to customers in quick, detail-oriented environment

Sabre Systems Incorporated, 865 Easton Road Suite 300 Warrington, PA

Marketing and Communications Intern February 2017 - October 2017

●Used professionalism and creativity to publish articles of various lengths for internal and external company websites in a timely manner

●Aided in promoting noteworthy company projects to prospective clients

●Assisted senior leadership in editing important documents for grammatical, structural, and stylistic errors

RESEARCH

The Pennsylvania State University (Abington Campus), Abington, PA

ACURA - What’s in a Recipe? September 2017- Spring 2018

●Transcribed primary-source recipes from early modern men and women through EMROC portal

●Used findings from transcriptions in order to conduct original research and develop a research project

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