Salesforce Developer Platform

Srinivasulu Ponugupati

+1-214-***-**** ***********@*****.*** LinkedIn: www.linkedin.com/in/srinivas-ponugupati-38496a202 Salesforce Certified Developer Salesforce Certified Administrator

Professional Summary

Dynamic and results-oriented Salesforce Developer with Around 3 years of experience in designing, implementing, and managing Salesforce CRM solutions across Sales, Service, and Community Clouds. Proficient in Apex, Visualforce, Lightning Aura, and LWC components to deliver scalable and innovative solutions. Expertise in Salesforce integration using SOAP/REST APIs and extensive knowledge of CI/CD tools. Adept at leveraging Agile methodologies to meet business objectives while optimizing end-user experiences. Salesforce Certified Platform Developer I and Certified Administrator.

Education

Master’s in Computer Science, University of Bridgeport

Bachelor’s in Engineering, QIS College of Engineering & Technology

Skills

Salesforce Development: Apex, Visualforce, Lightning Web Components (LWC), Aura Components, SOQL

CRM Tools: Salesforce Sales Cloud, Service Cloud,

Integration: REST APIs, SOAP APIs, IBM App Connect, Web Services

Web Technologies: JavaScript, HTML, CSS, Ajax

Data Management: Data Loader, Workbench, Facets

Project Management: JIRA, Confluence, Agile Methodologies

Certifications: Salesforce Certified Platform Developer I, Salesforce Certified Administrator

Professional Experience:

Role: Salesforce Developer

Project Name: M20 Channel CRM (Sales Cloud)

Client: PHILIPS, Bangalore, India (JUL 2019 – DEC 2021)

Project Description: This project included aspects of SFDC as it was the requirement to harmonize the North America market with 52 other upcoming markets. The SFDC templates were being used by NA market only, but the main challenge was to globalize the SFDC use for our client without impacting the current functionality for NA under the same org. The areas of my involvement during my early days in this project are as follows.

Roles / Responsibilities:

Harmonized Salesforce org templates for North American and global markets, maintaining functionality and scalability.

SFDC related out of box configuration, i.e., creating templates for different objects but creating different types of fields, record types, page layout. Structuring the data entered by creating Validation rules and adding logic to data on creation or later updates using different types of events of Workflow rules.

For non out of box functionality, worked on requirements which needed the help of Apex Triggers. Logic which cannot be implemented by standard SFDC components such as process builders and workflows implemented Triggers with their service classes.

Implemented Salesforce configurations, including workflows, validation rules, and sharing rules.

Developed Apex triggers and service classes to execute complex logic outside of Salesforce’s standard functionality.

Complex Data loading activities involving multi-level of relationship using Apex Data Loader, Workbench, etc

Controlling user permissions by creating different types of business profiles. Controlling record visibility among users by OWD, different types of sharing rules or by hierarchy.

Worked on integration solutions with Informatica and Eloqua, supporting advanced marketing automation.

Delivered training and support to end-users to drive adoption and proficiency.

Developing end to end functionality considering complex logic with the help of Apex classes and Visual Force Pages involving scripting and JavaScript.

Working on solution related to Informatica and Eloqua. Have a complete understanding of designing such solution and have worked on them. Create new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.

Unit tests code coverage and deployments.

Skills: Product Development: Sales Management, Salesforce Sales Cloud, Partner Relationship Management.

Salesforce Administrator Intern

Company: Shiash Info Solutions Private Limited

Duration: January 2019 – May 2019

Location: [India, Remote]

Reports To: Salesforce Administrator / CRM Manager

Job Overview:

As a Salesforce Administrator Intern at Shiash Info Solutions Pvt. Ltd., I was responsible for supporting the Salesforce platform, assisting with system customization, user management, and data integrity. My role involved troubleshooting issues, optimizing processes, and collaborating with cross-functional teams to enhance business operations through Salesforce.

I will work closely with experienced Salesforce administrators and other teams to manage, configure, and optimize Salesforce for business needs. This role provides hands-on experience with Salesforce features, functionalities, and best practices for improving business processes, managing data, and supporting users.

Created and managed Salesforce user accounts, roles, and permission sets.

Customized Salesforce objects, fields, record types, and page layouts.

Assisted in configuring workflows, validation rules, and approval processes.

Supported the implementation of automation using Process Builder and Flow.

Identified system issues and provided solutions for better Salesforce performance.

Worked closely with developers and senior administrators to resolve technical bugs.

Salesforce CRM Knowledge: Hands-on experience with the Salesforce platform, its features, and capabilities.

Problem Solving & Troubleshooting: Ability to resolve user issues and ensure smooth platform.

Skills Gained & Technologies Used:

Salesforce Administration – Custom objects, profiles, roles, workflows, and automation.

Salesforce Automation Tools – Process Builder, Flow, and Validation Rules.

Data Management – Data Loader, Import Wizard, and duplicate management.

Security & Access Control – Permission sets, sharing rules, and role hierarchy.

Reports & Dashboards – Data visualization for business decision-making.

Troubleshooting & Problem-Solving – Issue identification and resolution.

Certifications

Salesforce Certified Platform Developer I (PD1)

Salesforce Certified Administrator

Projects

Global Salesforce Org Harmonization

PHILIPS

Standardized Salesforce configurations across 52 global markets.

Implemented solutions to enhance data quality and enforce global compliance.

Technical Expertise Highlights

Advanced proficiency in Salesforce Lightning Experience and Lightning Web Components.

Strong expertise in Salesforce API integration and middleware platforms.

Deep understanding of Agile development practices and CI/CD pipelines.

Skilled in providing technical mentorship and cross-functional collaboration.

Contact this candidate