Customer Service Sous Chef

Russell Nordland

**** ***** ***

Odessa, TX *****

Email: ****************@*****.*** Phone: +1-774-***-**** Professional Summary

Dynamic and experienced culinary professional with over a decade of expertise in kitchen management, catering, and team leadership. Proven ability to optimize kitchen operations, manage costs, and deliver exceptional dining experiences in fast-paced environments. Skilled in menu planning, staff training, and ensuring strict compliance with health and safety standards. Fluent in Spanish, enabling effective communication with diverse teams and clients. Core Skills

• Kitchen & Catering Management (10+ years)

• Culinary Expertise & Menu Development (10+ years)

•Budgeting & Cost Control (8+ years)

•Banquet & Event Planning (8+ years)

•Leadership & Staff Training (10+ years)

• Customer Service Excellence

• Inventory Management & Procurement

•Fluent in Spanish

Work Experience

Sous Chef-Café Nuovo

Providence, RI

April 2023 – December 2023

•Assisted the head chef in menu creation, food preparation, and maintaining high standards in a high-volume restaurant.

• Sourced fresh ingredients and managed inventory to ensure cost efficiency and availability.

• Supervised plating and presentation to maintain consistency and visual appeal.

• Minimized waste and controlled food costs through accurate portioning and efficient prep methods.

• Collaborated with front-of-house staff to handle special dietary needs and requests.

Supervisor- Whole Foods Market Jenkintown, PA

April 2019 – January 2022

• Managed daily operations of the deli department, including staff scheduling, inventory management, and customer service.

• Trained and evaluated team members to enhance productivity and service quality.

• Maintained health and safety compliance, ensuring adherence to all food safety standards.

• Monitored food quality and introduced cross-training programs to optimize workflow during peak hours.

Delivery Driver-

UberEATS – Midland/Odessa, TX

December 2023 – Present

• Managed delivery routes efficiently, maintaining a 97% on-time delivery rate.

• Provided excellent customer service by resolving inquiries professionally. Door of Hope Thrift Store – Odessa, TX

May 2024 – December 2024

• Ensured safe and timely delivery of goods while optimizing routes for fuel efficiency.

•Conducted routine vehicle inspections and resolved logistical challenges promptly.

Education

Associate’s Degree in Culinary Arts

Salter College – West Boylston, MA

March 2007 – June 2008

Contact this candidate