Customer Service
Resume:
Sandy V Alderete
**** ***** ****, ********, ** 726-***-**** ***********@*****.***
Skills
Customer Service
Application
Assistance
Data Entry
Exceptional Service
Delivery
Communication Skills
Problem Resolution
Insurance Verification
Billing Management
Patient Interaction
Multi-line Phone
Handling
Clerical Skills
Documentation
Accounts Receivable
Management
Languages
English
Spanish
Objective
To leverage extensive customer service experience and strong communication skills to deliver exceptional service and support as a Customer Service Representative.
Experience
Maximus Inc.
San Antonio, TX
3/2024 – 2/2025
• Assisted clients with inquiries about health coverage and SNAP benefits, ensuring exceptional service and support.
• Conducted data entry tasks to maintain accurate records of customer interactions.
• Provided information and assistance in completing applications over the phone.
Healthcare Support Staffing
San Antonio, TX
6/2023 - 1/2024
• Delivered exceptional customer service by assisting members with questions about health coverage and renewals.
• Managed data entry to ensure accurate documentation of customer interactions.
• Supported customers in completing applications online and over the phone.
InSync Consulting Services
San Antonio, TX
8/2022 - 4/2023
• Provided customer service in a call center environment, assisting customers with inquiries and application renewals.
• Referred customers to appropriate service providers for further assistance.
• Conducted data entry to maintain accurate records of customer interactions.
San Antonio Foot and Ankle
San Antonio, TX
6/2019 - 8/2021
• Managed patient intake and scheduling while providing information about insurance verification and billing processes.
• Assisted patients with inquiries regarding medical services and procedures.
• Conducted data entry to ensure accurate patient records and follow-up on claims.
Summit Children’s Clinic
San Antonio, TX
6/2016 – 8/2019
• Performed back office duties including patient charting, rooming, and billing while delivering exceptional customer service.
• Assisted with insurance verification and provided information about medical services.
• Conducted data entry to maintain accurate patient records and follow-up on claims.
Integrity Management
San Antonio, TX
5/2015 – 6/2016
• Maintained billing for the practice using ICD-9 and CPT-10 codes while providing exceptional support to patients.
• Conducted insurance follow-up and payment posting to ensure accurate accounts receivables management.
• Managed data entry tasks to maintain accurate records of billing activities.
Dr. A, Perez
San Antonio, TX
9/2010 – 4/2015
• Assisted as Manager and Medical Assistant, providing front/back office support while delivering exceptional customer service.
• Managed billing, posting, referrals, and insurance verification processes for patients.
• Conducted data entry to ensure accurate patient records and follow-up on claims.
Dr. S, Villarreal
San Antonio, TX
10/2000 – 8/2010
• Served as Assistant Manager and Medical Assistant, providing front/back office support while ensuring exceptional service delivery.
• Managed billing (Dialysis), posting, referrals, and insurance verification processes for patients.
• Conducted data entry to maintain accurate patient records and follow-up on claims.
Education
John Jay High School
GED
1990
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