Customer Service Quality Assurance

Cynthia Wade

**************@*****.*** 850-***-**** Lynn Haven, FL 32444

Summary Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration.

Skills Organizational Management

Customer Service

Inventory Management

Customer Retention

Client Relations

Multi-site operations

Invoice Processing

Client Relationships

MS Office

Quality assurance and control

Experience Location Operations Manager - Vacasa (Seacrest Beach, FL ) April 2018 - May 2024

Managed scheduling, training and inventory control. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Addressed customer concerns with suitable solutions. Built strong operational teams to meet process and production demands.

Delivered positive customer experiences by implementing effective quality assurance practices.

Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Motivated and evaluated personnel for performance improvement and goal achievement.

Oversaw inventory management activities including ordering supplies as needed.

Negotiated contracts with vendors for services necessary for daily operations.

Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Fostered positive relationships with clients and vendors. Pastry Chef - Harris Teeter (Fernandina Beach, FL ) April 2015 - December 2017

Measured, mixed and prepped raw materials according to company specifications and recipes.

Customized items for seasonal offerings, special events and personal requests.

Oversaw pastry production for catering, pick-up orders and in-store customers.

Managed time efficiently to produce high-quality goods within tight deadlines.

Planned daily production schedules based on customer orders and sales forecasts.

Ensured proper storage of products to prevent spoilage or contamination.

Prepared doughs, fillings and icings according to recipes. Ensured that all equipment was properly cleaned, maintained, stored and calibrated regularly.

Maintained a clean working environment by adhering to health and safety regulations.

Stocked shelves with freshly-baked goods throughout the day as needed.

Created custom cakes for weddings, birthdays and other special occasions.

Decorated cakes with intricate designs and patterns. Inspected finished goods before packaging them up for sale or delivery.

Monitored food quality and safety standards in the kitchen. Adapted measurements to meet quantity of bakery items being prepared.

Reviewed expiration dates on items and removed expired products from stock to maintain quality.

Managed sales counter during busy periods while multitasking effectively.

Packaged finished products neatly for retail sale and customer satisfaction.

Provided exceptional customer service by assisting with special orders.

Assistant Deli Manager - Publix Grocery Store (Kingsland, GA ) March 1990 - April 2015

Organized monthly meetings with deli staff to discuss upcoming changes in policies or procedures.

Addressed employee inquiries about benefits, payroll information and other questions related to their job performance or working conditions.

Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently. Analyzed sales data from previous months in order to identify trends or opportunities for growth within the business.

Collaborated with other departments regarding campaigns or initiatives that would benefit the deli department. Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.

Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.

Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns. Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager. Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.

Supervised deli staff, ensuring proper customer service and food safety practices were followed.

Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size. Ensured that all food items were properly labeled according to local health department regulations.

Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.

Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards. Managed daily operations of the deli including staffing, scheduling, merchandising.

Established policies and procedures for the safe storage and rotation of food products.

Trained new employees on proper food handling techniques and safety regulations.

Maintained accurate records of inventory and product ordering cycles.

Addressed employee performance issues promptly while also providing feedback and coaching as needed.

Ordered necessary deli supplies to maintain stock levels. Enforced company policies and procedures while maintaining a positive work environment.

Ensured cleanliness and sanitation of deli area, equipment, and supplies.

Delegated work to staff, setting priorities and goals. Monitored equipment maintenance, addressing issues promptly. Trained new employees to perform duties.

Education and Training

High School Diploma

May 1985

Mcintosh High School, Peachtree City, GA

References References available upon request.

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