Project Management Public Relations

Glenn R. Astarita

*.*********@*****.***

Winchester, TN 37398 931-***-**** Mobile

PROFILE

A skilled writer and business professional who can explain complicated ideas simply and improve how things work. Recently completed a career break focused on personal growth and skill enhancement, and restored a historic home built in 1904, managing multiple aspects of the project including planning, budgeting, and coordination with contractors and suppliers. I am now prepared to bring value in a role use my experience and dedication to excellence.

Multidisciplinary, dynamic communications management, project management, and training specialist with considerable experience that includes feature articles writing, IT procedural – deployment & integration -- documentation and research reports, and SOPs with experience writing to varying audiences and user groups. Skilled editor/proofreader with a firm command of the English language and commitment to excellence in printed and published words. Offer skills supporting projects involving writing disparate reference guides, manuals, installation guides, newsletters, ad copy, and highly technical systems documentation. Familiar with Microsoft Manual of Style and other established technical writing standards.

Adept at identifying customer learning and information needs and incorporating them into documentation architecture. Dynamic strategist with extensive executive leadership expertise. Excellent communicator: combines extensive technical ability and business acumen to communicate project goals effectively throughout all enterprise levels. Delivered impact through research in the performance of complex technical and non-technical assignments. Possesses ISO 9000 quality management systems standard expertise, supporting organizations in documenting quality system elements required to maintain efficient quality systems.

Technical Writing

Corporate Communications

Public Relations Writing

Human Resources

Field Training Video Composition

Subject Matter Research

Quality Control / CQI

Stakeholder Communication

Project Benchmarks

Requirements Definition

Coaching and Mentoring

Content Editing

Curriculum Development

Business Plan Writing

Marketing Collateral

Public Relations

Employee Education Plans

New Hire Training

Records Management

Storage Systems

Manuals

Network Infrastructure/Cloud

Document Management

Cloud Development Processes

Technical Communication

Proposal Writing

Azure

User Experience writing

Developed comprehensive Cybersecurity documentation for diverse audiences, including internal Corporations, Educational Facilities, and Client deliverables, ensuring data security and compliance, resulting in a 20% reduction in security incidents.

Directed the development and implementation of internal and external client satisfaction metrics, driving improved customer relationships and project outcomes, resulting in a 15% increase in customer satisfaction scores.

Demonstrated expertise in translating complex technical concepts into user-friendly documentation for diverse audiences, including non-technical business teams and system administrators, enhancing information accessibility, and understanding, resulting in a 30% increase in user engagement.

Served as second-level Data Communications Manager for internal IT systems at NYNEX (now Verizon), leading a team of ten and reducing system downtime by 25%.

Equipped with formal education and firsthand experience in leadership, conflict management, mediation, and organizational change, driving team collaboration and positive workplace dynamics.

Drive digital content creation and editing for websites in the media industry, delivering impactful guidelines for new software implementations to enhance user experience and operational efficiency.

Adept at working with diverse cultures via corporate globalization: Led Indonesian technical team at Copper Mine in New Guinea. Led virtual teams located in India, the UK, Columbia SA, and Holland, resulting in successful cross-cultural collaboration and project completion.

Automotive experience, Financial experience, Public Sector experience, Retail experience, and Health Care experience.

Remedial Spanish and ability to expeditiously learn new languages.

Legal writing for Startup businesses.

IT Security documentation and Infrastructure documentation

Published music critic.

500+ quotes listed in Wikipedia.

PROFESSIONAL EXPERIENCE

Freelance Writing: January 2024 THRU March 2025

Sr. Technical Writer (contract)

Insight GLOBAL (assignment: Bank of America) – Remote Position Dec 2022 – Dec 2023

Transferred hundreds of previous vendor’s technical documents to the bank’s approved templates. Edited, proofed, re-writes and Bank of America-based procedures: conducted peer reviews besides importing 250 documents into Confluence while revising/updating several Visio diagrams. Worked with subject matter experts in the USA and abroad to compose IT documents for Load Balancing, cybersecurity business continuity procedures and Cisco Systems methodologies, and other processes and procedures. Frequent communications with upper management, stakeholders, and others.

Sr. Technical Writer (contract)

ATLAS Data Systems (assignment: Pfizer) – Remote Position May 2022 – Dec 2022

Content analysis, auditing, and editing Pfizer’s Knowledge Base articles and verifying that authors use Knowledge Base guidelines encompassing many processes and stylizations. Approved / Rejected new articles and member of the Project Team to contact authors for old article refreshes and archiving for general cleanup. Created, updated, and produced reports for article issues in Jira. Provided method validations, internal procedures, analytical verifications, data entry/review, and specifications. Communications with management, stakeholders, and subject matter experts. Also composed communication documents for end-users, based on knowledge management guidelines for articles.

Sr. Technical Writer (contract)

APEX Systems (assignment: Federal Reserve bank of Richmond) – Remote Position December 2021 – April 2022

Composed Infrastructure/Cybersecurity Process documentation, Playbook for technicians, Standard Operating Procedures (SOPs), and how-to documents for extensive projects concerning data centers ‘‘confidential.’ Used Jira dashboard functionality to log and update issues. Ongoing meetings and communications for upper-management and stakeholders.

Sr. Technical Writer (contract)

ATLAS Data Systems (assignment: Pfizer) – Remote Position November 2021 – December 2021

Brief contract: Audited Pfizer’s employee Knowledge Base – keywords and valid entries for URLs and readability.

Sr. Technical Writer (contract)

APEX Systems (assignment: General Electric) – Remote Position September 2021 – November 2021

Collaborated with high-level Cybersecurity engineers, directors, and VPs to compose, edit, stylize, and proof 170-page Ransomware attack–containment and Disaster Recovery documents / SOPs amid feedback and consulting with third-party vendor, CrowdStrike. Also worked with GE consultants overseas, business owners, and department heads to gather information and confirm various security-based options, along with MS Teams meetings to determine task owners/accountability and to obtain revised solutions to embody within the text. Used ‘Box’ for document repository and NIST for additional research.

Sr. Technical Writer (contract)

Pomeroy (assignment: Tractor Supply Co.) – Brentwood, TN May 2018-August 2021

Composed and managed project installation and integration documentation for large-scale, multi-store deployments of mobile point of sale, stockyard kiosks, self-checkout, new stores, as well as recently acquired Petsense stores as an onsite senior technical writer at Tractor Supply Corp HQ, resulting in a 30% reduction in deployment time. Composed 86-page communications and document management, leadership, negotiations, various procedures, consensus, and presentation skills handbook (instruction/reference) for company-wide use. Interview, meet with, and perform due diligence with multiple project teams and subject matter experts.

Ensured completion of projects ahead of schedule. Reviewed statements of work and vendor-supplied contracts for accuracy.

Attained Certified SCRUM Master certification to apply knowledge to software implementations. Ongoing communications management with vendors, stakeholders, and management.

Drove the adoption of technical documentation best practices. Established style guides, templates, and content models.

Stakeholder meetings/status updates Collaborate with distributed engineers (Windows and Unix System engineers, Network, Cybersecurity, SQL DB, and Monitoring) to gather technical build information for documentation deliverables.

Host MS Teams meetings for documentation turnover.

Collaborate with distributed engineers (Windows, Linux, VeriFone, Cybersecurity engineers, Network, Security, and Monitoring) to gather technical build information for documentation deliverables.

Field Resource Manager / Technical Writer / Communications / Human Resources

Black Box Network Services - Nashville, TN Mar. 2014-Nov. 2017

Worked with HP to manage North American Home Depot enterprise-wide network refresh on a project that comprised site surveys, network refresh, and day-1 network engineer visits before transferring to steady-state. Conducted Webex interviews and made hiring decisions for 125+ technicians throughout the U.S. Composed, edited, and updated statements of work, field guides, and version control documentation and led weekly meetings. Coordinated and led onsite training for technicians; developed training MS PowerPoint materials, and best practices, and conducted weekly meetings with 50+ field tech leads. Instituted continuous improvement processes for the project management team. Worked with HR, personnel agencies, and W2 technicians. Supported field technician training via Webex and documentation development/writing and composed business continuity procedures for data centers.

Tracked issues, risks, change orders, and finances via an internal database and instituted formal quality control mechanisms and capital loss prevention, reducing financial risk.

Established and conducted formal change order processes. Provided technical support and guidance to field technicians for networking and software implementations amid quality assurance metrics. Used Service Now to review and update financials.

Created/edited job descriptions for Black Box recruiter and HR for hiring and interviewing processes. Composed outline for professional field training video. Solicited bids and reviewed proposals with professional videographers.

Updated stakeholders (AT&T, HP) on project health/statuses via daily meetings.

Sub-contractor management

Cybersecurity SOPs

Contract management.

Establish new policies/policy management.

Transition Manager / Writer (Contractor)

IBM - Nashville, TN Apr. 2013-Aug. 2013

Maintained weekly project budget and financials using MS Project. Tracked resource usage and integrated tasks/dependences with project managers. Provided weekly status reports and led teams through conflict resolution and consensus-building exercises for developing solutions to complex architectural components. Wrote and researched best practices following NIST Cybersecurity Frameworks and other practices and guidelines for client-based engineering documents (client deliverables). Cited imminent risks assisted with executing risk mitigation processes and led/managed an international team of IT engineers.

Documentation Specialist / Communications Manager / Project Manager /Analyst (Contractor)

State of Tennessee - Nashville, TN Jun. 2012-Mar. 2013

Planned and designed extensive legacy server migration to new network/datacenter; advised and assisted programmers/analysts’ team for SQL database build-out, reporting, functional requirements, and software implementations. Interviewed State of TN personnel to develop historical schema from unrealized goals by previous vendors. Performed research and assisted with strategic plan development with senior leadership and project team.

Composed Visio process flows, risk assessments, issues log, and other documentation, including edits/updates, proofreading, and revising project Charter, among other items.

Managed and maintained documents using MS SharePoint. Coached programmers/analysts and assisted in the design process via interview-based data, root cause analysis and lessons learned data.

Composed high-level outlines and proposals for senior management and project team to help guide towards planning while incorporating qualitative and quantitative metrics, charting via Visio diagrams / PowerPoints, and presenting via research analysis.

Communicated with Stakeholders via status reports, meetings, and email.

Composed Cybersecurity risk mitigation policies before migrating servers from old – to new data centers.

Vice President / Strategic Planning

Jazz Art Collection (Fine Art Publishing) - New Orleans, LA/Nashville, TN Jan. 2012-Jun. 2012

U.K. & U.S.A. Apparel Startup - New Orleans, LA Apr. 2011-Sep. 2011

Performed marketing research/analytics and assisted with determining key advertising resources for startups in both roles. Researched planning and import regulations. Reviewed cost structures for state-of-the-art screen-printing implementations. Composed marketing material amid copy/editing and communications for vendors and stakeholders.

Program Manager/Communications Manager and Writer

LPS Integration – Nashville, TN Apr. 2010-Apr. 2011

Managed Cisco wireless upgrade deployment for St. Thomas/Baptist Hospitals, resulting in a 40% improvement in network performance. Implemented archival and document control metrics, resulting in a 25% reduction in document retrieval time. Composed Help Desk scripts, etiquette document, and Visio process flow for Managed Services Help Desk, along with help desk technician new-hire interview document. Composed, reviewed, and edited Sales / Engineering statements of work. Issued change control procedures and documents for scope changes. Wrote and researched best practices that aligned with NIST Cybersecurity Frameworks and other practice guidelines in the generation of client-based engineering documents. Developed and wrote training materials for sales and business processes.

Managed deployment of numerous Citrix and VMWare tools to Tennessee State Government organizations, UT Martin, Centennial Pediatrics, City of Owensboro, KY, and Nashville Electric Service.

Oversaw complex Cisco V-Block (Cisco & VMware technologies) and managed MS Exchange Migration and Active Directory redesigns for several projects. Composed, proofed, and edited client and user-based Active Directory modules/installation guides incorporating Plain Business Language principles. Composed the organization’s project management templates.

Built the organization’s first Project Management Operations document library, including templates for MS Project plans and other templates for reports, charters, project planning and PMI-based risk and quality assurance documents.

Composed Sales Rules of Engagement and Policies / Procedures Handbook and numerous Managed Services documents. Composed/tracked Risk logs, detailed requirements analysis processes for new clients, vendors, and stakeholders.

Established version control standards for documentation on the MS SharePoint website; created separate Web portals for marketing, training, and user groups. Managed rights and permissions on MS SharePoint.

Projects and Communications Manager

New Age Technologies – Louisville, LA Jan. 2008-Nov. 2008 Oct. 2009-Apr. 2010

Used SharePoint for statuses and project updates via separate portals for regional CIOs. Maintained user permissions amid custom designs for project personnel. Implemented change management reviews. Assisted systems engineer with troubleshooting anomalies. Managed multiple teams and vendor relationships.

Managed two Projects at Health Corporation of America: Wintel to VMware server virtualization and Meditech to VMware virtualization for 1100 servers, completing both on time and within budget.

Led VMware Virtual Desktop Infrastructure and Active Directory redesign for Valley Baptist Hospital (Harlingen, TX). Edited VMware and Active Directory engineering documents (deliverables) while integrating plain business language text to clarify and improve readability for multiple audiences.

Risk mitigation and tracking for project stakeholders and internal resources.

Datacenter Cloud/storage installations.

Business Analyst / Crisis MANAGEMENT AND Communications Manager: Avian Pandemic Deloitte – Hermitage, TN 2007

Authored and co-managed the organization's enterprise-wide crisis management plan for Information Technology Services, which included conference calls/meetings with senior partners, ITS senior management and PMO, resulting in a 50% reduction in response time during crisis situations. Composed/edited a 100-page business continuity plan for the pandemic flu crisis, with the project completed ahead of schedule and exceeding senior management expectations for quality content and development.

oAuthored Crisis management document consisting of charts, tables, matrixes, and text, designating crisis management teams, emergency management processes, cybersecurity-based procedures, and location of Tamiflu vaccine at key locations dispersed throughout Deloitte’s global IT facilities. (Project budget: $25 million)

Co-authored and presented the final plan to Deloitte CTO.

Led bi-weekly meetings with Deloitte senior VPs.

Trained and handed off the project to Deloitte’s PMO for execution.

Reviewed and updated requirements analysis components

Illustrated business continuity procedures for global ITS and non-technical topics.

Additional Experience: Freelance Writer for several music magazines / regional publications: 2000 – 2023 (part-time)

Healthcare Projects: Norton Healthcare, HCA, Centennial Pediatrics, St. Thomas, and other healthcare establishments,

EDUCATION & TRAINING

M.S., Executive Leadership (Focused coursework: Healthcare and Human Resources)

Northeastern University College of Professional Studies – Boston, MA. Jan 2014

B.S., Health Administration (Concentration: Health Information Systems)

University of Phoenix – Phoenix, AZ Oct 2012

Business Communications (Alison Education)

Data Science & Machine Learning Essentials (Microsoft)

Financial Markets, Economics Courses Yale University – New Haven, CT

Foundations of Business Strategy Course University of Virginia Darden School of Business

Global Supply Chain Management (India Institute of Science – Online)

Google Analytics (Google)

Information Security and Risk Management in Context Course University of Washington

Introduction to Programming with Python (Microsoft)

ITIL Foundation Training (Unisys)

Numerous IT-based courses: LAN/WAN (Cisco, HP, IBM, Novell, Barracuda, etc.)

Project Management (college), PMI (PMBOK) training via New Horizons

Retail Management – Merchandising, Distribution & Marketing (Alison Education)

Six Sigma Training (Alison Education)

Understanding Cryptography and its Role in Digital Communications (Khan Academy)

Certified SCRUM Master (Educational Aura), Certified Scrum Master

Jira – Confluence

Coursera: Microsoft - Introduction to Computers and Operating Systems and Security

Coursera (Meta): The Principles of UX/UI Design (Figma)

ADDITIONAL QUALIFICATIONS

Technical Skills:

ITIL Training, ConnectWise, Remedy, Salesforce.com, HTML, Microsoft (Word, Excel, PowerPoint, Access, Visio, Project, MS Teams), ServiceNow, Smart sheets Adobe Foxit Phantom PDF, Corel Paint Shop, Jira, Confluence, SCRUM Master

Memberships:

Vice-President, www.jazzartcollection.com (art publishing company)

Member, Jazz Journalists Association (2000-2005)

TECHNICAL SKILLS

ConnectWise Remedy Salesforce.com SmartSheets Service Now PeopleSoft

Microsoft (Word, Excel, PowerPoint, Access, Visio, Project, SharePoint) Adobe Foxit Phantom PDF. MS Teams, Planview, MS Project, Jira, Confluence, ChatGPT4 AI, MS Co-Pilot AI, Google Gemini AI

Current Certification

Certified Scrum Master

Previously Held Certifications

Cisco (CCDP, CCNP & other Sales and Wireless-based certifications), Microsoft (MCSE), HP OpenView, Citrix Sales, VMWare Sales, Novell Identity Management

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