Customer Service Process Analyst
Resume:
CHERYL BOWMAN
Jacksonville, FL *****
**********@*****.***
Work Experience
Fullfillment Associate
Sam's Club-Jacksonville, FL
March 2024 to Present
Shop to fill online orders, stage orders and dispense as members arrives to retrieve orders. Operations and Process Analyst
UF Health-Jacksonville, FL
September 2006 to Present
*Analyze the codes utilized to post payments and adjustments monthly and provide feedback to the Business Groups regarding trends, work processes and appropriate utilization of the codes.
*Analyze adjustments of $2500 over to ensure the adjustments are appropriate or if additional follow- up of denied claims is required. This process sometimes result in additional revenue for charges initially written off.
*Review charges that are posted with zero balance (adjusted as Charity) to determine if there is insurance available for adjusted charges. This results in possibly receiving money that may not have been collected without my reviews. This process resulted in additional revenue of over $1,000,000 yearly for the past three years.
*Provide excellent customer service.
Charge Corrections Supervisor
emory healthcare-Atlanta, GA
December 2005 to August 2006
Supervised a team of three to review denied medical claims. Research was done and the appropriate action was taken to either re-submit the denied claim or submit an appeal to obtain payment for medical services.
Education
diploma in employment
FLORIDA STATE COMMUNITY COLLEGE
August 2018
HIGH SCHOOL DIPLOMA
VALLEJO SENIOR HIGH
January 1977
Skills
• Team Player
• Persistent in getting results
• Familiar with CPT & ICD-10
• Computer skills, 10-Key
• Familiar with EPIC system
• Research
• Customer service
• Cashiering
• Communication skills
• Cash handling
• Customer service
• Cash handling
• Epic
• Cash register
• Research
• Supervising experience
• Office experience
• ICD-10
• 10 key typing
• Microsoft Office
• Medical office experience
• Medical coding
• Medical billing
• Windows
• Phone etiquette
• Data entry
• Typing
• English
• Communication skills
• Computer skills
• Accounts receivable
• Hospitality
• Insurance Verification
• EMR Systems
Certifications and Licenses
Certified Professional Coder
Driver's License
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