Technical Support Specialist
Resume:
Matthew B Cupka ********@*****.***
Harvey Cedars, New Jersey 08008
PROFILE:
Technology-driven IT Support Specialist who integrates technical insight with problem-solving expertise. Solid knowledge of installation, troubleshooting, administrative and user support and management. Highly effective team player, with proven success in technical support.
Network Environment:
TCP/IP, WINS, DNS, DHCP, Active Directory, Microsoft Office suite, Exchange Server, Email & Internet, Apple products
PC-Repair – Experience with motherboards, installing peripherals, formatting hard drives and installing operating systems.
EXPERIENCE:
Konica Minolta Business Solutions 2018 to 2024
Ramsey, NJ
vCare Technical Support Specialist 2023 to 2024
Responsible for analyzing, troubleshooting and evaluating vCare technology issues via phone or email.
Tasked with giving guidance to technicians in the field with setting up the vCare technology.
Resolve problems and proper documentation.
Printer Technician
• Performed a full range of on-site maintenance, repair and set up of Multi-functional devices through
diagnosis, repair and updating to current revision/modification levels for analog and digital copier and peripheral units.
•Resolved problems and provided proper documentation. Performed technical diagnosis, test and adjust to specifications as needed, utilizing texts, charts, technical manuals using general and specialty hand tools.
Utilize PC/Laptop to flash/update products as necessary.
Atlantic Tomorrow's Office 2018 to 2018
Tarrytown, New York
Customer Service Associate
Take calls and create tickets.
Reset passwords.
Create a new user in AD and email.
Scan computers for Malware and virus.
Spartech Solutions LLC 2017 to 2018
Dover, New Jersey
Technical Support
Manage IT services for small businesses.
Diagnosis and troubleshooting of software, hardware and Operating Systems.
Active directory.
Setting up email accounts.
Monitoring servers
Morristown Medical Center 2017 to 2018
Atlantic Health Systems
Morristown, New Jersey
ISS Consultant
Working with project teams throughout the hospital with configuration of workstations.
Life cycling computers.
Deploying orders.
Outfront Media 2015 to 2017
Fairfield, New Jersey
Technical Systems Analyst
Provides primary technical end user support of mobile devices, personal and workstations.
Diagnosis and troubleshooting of software, hardware and operating System.
L-3 Communications Mobile-Vision 2014 to 2015
Boonton, New Jersey
Technical Support Engineer I
Provide phone support for first responders in-car DVR systems.
Support of servers and applications which upload and store car videos.
Morristown Medical Center 2011 to 2014
Atlantic Health Systems
Morristown, New Jersey
Support Specialist I
Provides primary technical end user support of mobile devices, personal and work stations.
Diagnosis and troubleshooting of software, hardware and Operating Systems.
United Bank Card, Inc. 2010 to 2011
Hampton, New Jersey
Technical Support Representative
Responsible for working with salespeople and merchant base to resolve technical service inquiries regarding credit card terminals, communication with front end platform, terminal’s interaction with the user.
Responsible for resolving any technical/networking related issues encountered.
Atlantic Health Systems 2005 to 2014
Morristown, NJ
Transport /Tech Aid– Part time
Responsible for the transportation of patients throughout the hospital for
procedures
diagnostic testing
disposition
PROFESSIONAL DEVELOPMENT AND EDUCATION:
Anthem Institute August 2008 - August 2009
Parsippany, NJ
Diploma: Computer network and security
GPA 3.56
Landmark College January 2006 to May 2008
Putney, VT
General studies
Certifications
Comp TIAA+ certified comp001020008367
Currently enrolled in Google Technical Support Certification Course
Skills
A+ hardware and software, Windows server
Advanced windows server
REFERENCES:
Furnished upon request.
Contact this candidate